Corporate CRM Business Analyst

Corporate CRM Business Analyst at Power Engineers in Boise, Idaho, United States Job Description Corporate CRM Business Analyst Location Nationwide Job Code 16608 # of openings 1 Apply Now (Corporate CRM Business Analyst POWER Engineers, Inc. is seeking an experienced Customer Relationship Management (CRM) Business Analyst to join our Corporate PMO department. This role will be responsible for gathering business requirements, conducting needs assessments, and creating functional specifications to ensure that POWER's current CRM tool, Dynamics Customer Engagement (CE), supports business objectives. In addition, this role will also act as a System Administrator for Dynamics 365 CE to configure, customize, and manage our CRM. The chosen candidate will be liaison between the project and development teams, POWER's internal customers and external partners. The CRM Business Analyst will work alongside corporate Project Managers to ensure project business requirements are met, solutions vetted and tested to support successful and quality implementations of technology solutions. Roles and Responsibilities: + Microsoft Dynamics 365 Customer Engagement and Power Platform + System Configuration and Customization: + Utilize Business Analysis experience and expertise to understand business requirements and translate them into effective Dynamics 365 solutions + Configure and customize Dynamics 365 - Sales, including potential custom development + Utilize Power Platform administration/development experience to enhance system functionality using Power Apps, Power Automate, and Power BI + Troubleshoot and resolve system errors and user related issues + User Management and Security + Manage user roles, access permissions, and security settings within the Dynamics 365 environment + Ensure proper data access controls and maintain system integrity + System Maintenance and Updates + Install updates, patches, and enhancements to keep the system current and optimized + Monitor system performance and troubleshoot any issues promptly + Research and prepare for Microsoft Wave Releases + Training and Support + Assist with development of end-user training on system functionality and best practices + Provide technical support and address user queries related to Dynamics 365 + Business Analysis: + Requirements Gathering and Analysis: + Collaborate with stakeholders to elicit, document, and prioritize business requirements. + To view full details and how to apply, please login or create a Job Seeker account