Sr. Client Services/Customer Support Analyst

Sr. Client Services/Customer Support Analyst in Andover - Brickstone Square **Sr. Client Services/Customer Support Analyst**CTI Tax Solutions of IHS Markit provides outsourcing (along with consulting and technology products/services) to major financial institutions and multi-national corporations around the world as those services relate to the review and validation of international tax documentation (e.g., Forms W-8, W-9, 1099, 1042, 1042-S, etc.). Drawing on extensive operational and tax technical expertise, CTI Tax Solutions outsourcing offerings cover end-to-end services meeting domestic, non-resident, FATCA tax withholding and information return reporting needs, as well as the Common Reporting Standard due diligence and reporting requirements.**Position summary**The CTI Tax Solutions Outsourcing group is seeking a highly qualified Specialist for placement within the due diligence operations team. Successful candidates will assume a role which will require tax document validation review, account remediation and other client back-office functions related to U.S. and foreign tax documentation requirements. Candidates with experience in tax compliance or advisory/consulting background in U.S. domestic and non-resident tax (Chapters 3 and 61), FATCA (Chapter 4) and global AEOI requirements are of particular interest. Applicants with prior experience in complementary tax compliance review as part of financial account onboarding for banks and other financial institutions are also welcome.**Duties & accountabilities*** Coordinate and conduct tax document examination (IRS Forms W-8 and W-9, as well as CRS self-certification), checking for completeness and accuracy based on operational standards and regulatory requirements.* Act as client relationship lead and project manager for due diligence processes as they relate to account onboarding practices, form solicitations or account remediation efforts.* Serve as a primary point of contact for assigned clients and handle both day-to-day account review processes and urgent escalations in a professional and timely manner.* Provide subject matter expertise where required on client & team inquiries regarding applicable statutes, tax authority guidance and general industry approaches & best practices.* Address tax compliance and remediation requests with clients and/or their account holders in accordance with IRS regulations and Outsourcing protocol as part of audit exposure elimination efforts.* Assist clients with withholding rate calculations and verification of tax treaty benefits prior to distributions and payment events.* Develop long-term relationships with existing clients, connecting with key business executives and stakeholders.* Must utilize strong adaptability skills and become an expert on our proprietary products, through classroom, web and on the job training and experience* Monitor legislative and regulatory developments impacting withholding and reporting requirements.* Work through new requirement discussions with the client and identify short-term workarounds.* Address client queries on CTI developed software and tax form validation logic.* Participate in client status conferences to discuss validation progress and processing questions.* Understand and exhibit a strong emphasis on the ability to work quickly, efficiently and accurately.* Must conform to all company policies, including data protection and confidentiality requirements.* Successfully pass any required drug testing and background checks as required by company policy or client requirement.**Education & experience*** Experience in customer service and financial data operations* Bachelors Degree* Tax internships or tax experience a big plus* 1-3 years experience preferred* Have an excellent client service ethos and be able to communicate effectively with priority clients and sales prospects* Strong analytical and interpersonal skills* Familiarity with bank compliance and risk management a plus* The ideal candidate will need to be detail oriented and task driven with a strong work ethic and able to work in a fast paced environment* Strong verbal and written communication skills are required* Able to contribute on an individual basis and as part of a team-----------------------------------------------Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement .We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. *This contact information (email and phone) is intended for application assistance and accommodation requests only.* We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, as a federal contractor in the United States, the company participates in the E-Verify Program to confirm eligibility to work.For information please click on the following links:-----------------------------------------------**Current Colleagues**If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.* Req ID: R22961* Date Posted: 08/10/2021* Job Category: Consulting and Professional Services* Location: Andover - Brickstone Square* City, State: Andover, Massachusetts* Country: United States of America