Relief Driver (Class B)

General PurposeProvide relief/backup support for company when drivers are on vacation or other time off. May provide on-call relief, cover partial trips or fill in due to staffing needs. Demonstrate knowledge of multiple delivery routes and possess necessary qualifications and experience to drive class B vehicles per the relief driving assignment. Keep up-to-date knowledge of routes, which may include going on route ride(s) to keep active knowledge. Operate a straight truck or pup truck to deliver products in a safe and timely manner to customers according to the delivery route schedule as determined by the supervisor. Demonstrate high standards of customer service. Communicate frequently with peers, supervisors, and others. Job Duties and ResponsibilitiesOperate a commercial motor vehicle in compliance with DOT and DFA rules, regulations and policies adhering to all safety practicesDeliver pre-ordered or unscheduled (special orders) products to customers (schools, grocery stores, nursing homes, etc.) according to route schedule and customer delivery expectations (e.g., put deliveries inside coolers and walk-ins) in a safe and timely mannerFollow designated routes and schedules unless otherwise directed by supervisory personnel. Report delivery delays to management due to road conditions, accidents or breakdownsBased on route design, load and unload product as required at designated stops (manually with hook, 2-wheel cart and/or pallet jack); may include stocking, rotating, and/or ordering of product (varies from route to route)Collect empty casesProvide merchandising support based on customer requirements and promote the addition and sales of new products if appropriateCommunicate effectively and maintain good relations with customers, resolve customer complaints, and report any problems to the driver supervisor or managerEnsure and/or perform proper maintenance on assigned vehicles and equipment used (tires, fuel, oil check, etc.) and maintain a clean vehicleEnsure load is properly secured prior to travel and at each stop and make adjustments when neededComplete all daily paperwork fully and correctly each day. Complete DOT and customer paperwork including delivery tickets, pre and post trip inspections, driver logs, trip records, and vehicle service reportsSubmit all customer paperwork and deposits daily, including invoices, load orders, and handheld reportsEnsure sufficient route inventory levels to meet customer demands while adhering to account inventory control and company distribution procedures; document condition of freight before departureAttend all driver workshops and training sessionsUse company supported applications or systems properlyRepresent DFA positively and professionally at all times during interactions with customers or other individualsThe requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required.Other duties may be assigned as required