Cynet Systems
Desktop Support Technician
Cynet Systems, Geismar, Louisiana, United States, 70734
Job Description:
This position is for an experienced technician on the Desktop Support team responsible for partnering with both IT design teams and the Level 1 Service Desk to provide support for core infrastructure and desktop technologies standard to the operating environment.Primary desktop support for the Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and IT-to-IT support for all Workforce Enablement products.Responsible for technical troubleshooting, data gathering, and GAP analysis for issues impacting end users globally.Ensures consistent processes, procedures, and technologies are utilized across the enterprise environment.Understand and follow directions provided by the team leads and managers of different products and towers.Document recurring issues in the Knowledge Base.Document in detail case status and tasks/work completed with end users in the ITSM system.Follow the critical incident process.Follow required safety protocols and complete regular training on safety and compliance.Required Qualifications:
Bachelor's degree in IT or Computer Science preferred.Technologies - Candidate must have 5 years combined experience and be proficient in supporting the following technologies.Mobile Device Management and Mobile Web Apps, iOS, etc.ctive Directory Administration and Infrastructure Design.Windows 10 Operating System advanced troubleshooting; proficient using Windows registry.Microsoft Office Suite (2010/2016) advanced troubleshooting.Hardware troubleshooting with the ability to pinpoint hardware vs software issues.General knowledge/troubleshooting for Networking.General knowledge of Microsoft Intune Printers.Video Conferencing system support.Office 365 support and advanced troubleshooting.Understand and troubleshoot Azure MFA.Desktop imaging.Strong customer service skills.Experience in desktop and notebook hardware, operating systems, and desktop software.Experience with writing business requirements, process flows, functional and technical specifications, test scripts, and end user documentation.Strong data analysis skills.
This position is for an experienced technician on the Desktop Support team responsible for partnering with both IT design teams and the Level 1 Service Desk to provide support for core infrastructure and desktop technologies standard to the operating environment.Primary desktop support for the Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and IT-to-IT support for all Workforce Enablement products.Responsible for technical troubleshooting, data gathering, and GAP analysis for issues impacting end users globally.Ensures consistent processes, procedures, and technologies are utilized across the enterprise environment.Understand and follow directions provided by the team leads and managers of different products and towers.Document recurring issues in the Knowledge Base.Document in detail case status and tasks/work completed with end users in the ITSM system.Follow the critical incident process.Follow required safety protocols and complete regular training on safety and compliance.Required Qualifications:
Bachelor's degree in IT or Computer Science preferred.Technologies - Candidate must have 5 years combined experience and be proficient in supporting the following technologies.Mobile Device Management and Mobile Web Apps, iOS, etc.ctive Directory Administration and Infrastructure Design.Windows 10 Operating System advanced troubleshooting; proficient using Windows registry.Microsoft Office Suite (2010/2016) advanced troubleshooting.Hardware troubleshooting with the ability to pinpoint hardware vs software issues.General knowledge/troubleshooting for Networking.General knowledge of Microsoft Intune Printers.Video Conferencing system support.Office 365 support and advanced troubleshooting.Understand and troubleshoot Azure MFA.Desktop imaging.Strong customer service skills.Experience in desktop and notebook hardware, operating systems, and desktop software.Experience with writing business requirements, process flows, functional and technical specifications, test scripts, and end user documentation.Strong data analysis skills.