Dir, IT Ops

Apex enables modern investing and wealth management tools through an ecosystem of frictionless platforms, APIs, and services.Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million of our clients' customers.Collectively, AFS creates an environment in which companies with the biggest ideas in fintech are empowered to change the world. We are based in Dallas, TX and also have offices in Austin, New York, Chicago, Portland, and Belfast.If you are seeking a fast-paced and entrepreneurial environment where you'll have the opportunity to make an immediate impact, and you have the guts to change everything, this is the place for you.AFS has received a number of prestigious industry awards, including:2021, 2020, 2019, and 2018 Best Wealth Management Company - presented by Fintech Breakthrough Awards2021 Most Innovative Companies - presented by Fast Company2021 Best API & Best Trading Technology - presented by Global Fintech AwardsABOUT THIS ROLEThe Director of IT Operations must be a progressive, innovative, tech-forward thinker who obsesses over the challenge of moving the IT organization and the business forward. This senior leader will oversee all aspects of Corporate IT across all business lines at Apex Fintech Solutions. This role must lead an IT function which enables the business and maintains a strategic alignment between IT operations and Apex’s business objectives. Key areas of accountability will include identity services, enterprise applications, employee technology experience, desktop services, and related infrastructure.Duties/Responsibilities:Identity Services:Oversee the management of identity and access management (IAM) systems.Ensure the security and integrity of user identities and access controls.Implement, maintain and drive compliance related to policies and procedures for identity lifecycle management.Desktop Services:Oversee the provision of desktop services, including hardware and software support.Ensure timely and effective resolution of desktop-related issues.Manage the lifecycle of desktop equipment, including procurement, deployment, and disposal.Enterprise Applications:Manage the deployment, maintenance, and support of enterprise applications.Collaborate with business units to understand application needs and ensure alignment with business goals.Lead the evaluation, selection and implementation of new enterprise systems.Employee Experience:Enhance the overall employee experience through effective IT support and services.Implement tools and technologies that improve productivity and collaboration.Monitor and improve IT service delivery to meet employee needs.Infrastructure Management:Lead the design, implementation, and maintenance of IT infrastructure.Ensure the reliability, scalability, and security of IT systems and networks.Develop and manage the IT infrastructure budget, tracking expenditures and identifying cost optimization opportunities.IT Controls and Compliance:Ensures policies for all IT functions are in place, reviewed, and maintained regularly; enforces compliance and provides the necessary education and awareness to all parties to manage risk to the firm, its assets, and employees.Coordinates IT Control tests, reviews and reporting with Compliance and third-party audits.Required Skills:In-depth knowledge of IAM technologies, such as Azure Active Directory/Entra ID, LDAP, SAML, OAuth, and PKI.Excellent communication and interpersonal skills.Excellent organizational skills and attention to detail.Strong analytical and problem-solving skills.Expertise in team motivation.Leading and developing strong technologists.Managing vendors, contract reviews and negotiations.Supporting and enabling ownership and accountability throughout the team.Ability to thrive in a fast-paced, dynamic environment.Additional Requirements:Bachelor’s degree in Information Technology, Computer Science, or a related field; Master’s degree preferred.Certification in ITIL, PMP, or similar frameworks.10+ years of experience in IT leadership.Proven experience leading and developing global IT organizations.History of implementing security best practices, meeting regulatory compliance requirements, and industry standards.Experience with cloud computing platforms (GCP, Azure, AWS) is a plus.Ability to work at least 3 days in office per week and occasionally travel to other Apex offices globally as needed.Our RewardsWe offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.Diversity, Equity, Inclusion, and Belonging (DEIB) CommitmentWe're looking for all kinds of people. At Apex, we believe that wealth management and investing should be accessible to everyone, and we strive to create spaces to democratize investing for folks of all walks of life. Internally, we embrace diversity and are dedicated to creating an inclusive and equitable workplace, which reflects our company vision and mission. We value every team member's unique perspective and are committed to fostering a culture where everyone belongs. Join us in our mission to empower and celebrate individual differences.Apex is committed to being an equal opportunity employer.

We ensure that qualified applicants receive fair consideration for employment without discrimination based on sex, gender identity, gender expression, sexual orientation, race, color, natural or protective hairstyle, genetics, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Know your rights: workplace discrimination is illegal.

We stand by this commitment to promote a diverse, equitable, and inclusive workforce.

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