Iridium Satellite
Technical Support Specialist III
Iridium Satellite, Tempe, Arizona, us, 85285
Technical Support Specialist III
Job Locations
US-AZ-Tempe
Job ID
2024-4117
Category
Customer Service/Support
Worker Category
Regular Full-Time[F]
Company Overview
Iridium is an award-winning and innovative satellite communications company with bragging rights to the only network that offers voice and data connectivity anywhere in the world. For over 20 years, Iridium's unique network and services have supported critical communications needs for individuals, businesses, and the evolving Internet of Things.At Iridium, we understand the importance of staying connected and the limitations of traditional communications networks. People across the globe, including first responders, humanitarians, global militaries, scientific researchers, and lone workers, as well as ships, aircraft and remote operations all rely on Iridium to stay connected. We take our responsibility for providing these essential communications very seriously and pride ourselves on offering a reliable lifeline when needed. Likewise, Iridium is committed to providing an exciting and innovative workplace, where employees are challenged to think outside the box and collaborate on new, bold ideas and solutions. Our talented teams are passionate about their work and the impact our company makes around the world. Iridium fosters an empowering and inclusive culture that allows employees to genuinely be their best selves. We are looking for others who want to join this truly unique company that celebrates our employees and provides the opportunity to truly make a difference in the world.Position Summary, Job Requirements & Responsibilities
What We're Looking For:Iridium is seeking a talented and motivated a Technical Support Specialist to join our Customer Care team. As a Technical Support Specialist, you provide level two support and troubleshooting to Iridium's global network and think critically to come up with solutions. Working in this role, you'll gain valuable experience in Iridium voice and data products and services while making a meaningful impact on providing 24x7 customer care to our service providers and internal customers. You'll thrive in this role if you enjoy solving problems and providing quality customer service.What You'll Do:Work independently to provide second level support and troubleshooting to Service Providers and Customers for all Iridium voice and data products and services
Work collaboratively with team members and other departments to seek out continuous improvementsWork independently to respond to general inquiries received from the Iridium public websiteProvide second level support and troubleshooting to Service Providers and Customers for all Iridium voice and data products and services; Anticipate issues and next stepsResolve reported issues while documenting and tracking in the appropriate databases and make suggestions for solutionsTest new Iridium products, services, apps and firmware prior to commercial introductionDevelop and deliver a mentorship training program that is service/technical in nature
Experience & Education Requirements / EEO
What You'll Need to Succeed:Associate's degree in a Computer Science or Engineering field or related field OR equivalent relevant experience in lieu of degree5+ years of relevant experienceStrong communication skills, with the ability to confidently present products, deliverables, analyses, and/or issuesPossess an analytical mindset, with the ability to understand a situation or problem and think critically to make decisions or come up with solutionsBe comfortable managing upward, including being a proactive communicator and asking for help when neededHave confidence and be able to establish valuable relationships with othersMust be able to prioritize key tasks and have a strong sense of ownership over your workBe active in seeking out ways to continuously improve yourself and gain new knowledgeParticipate in all mentorship programs related to service or are technical in natureAWS Cloud Practitioner CertificationThings That Would be
Great
if You Brought to the Table:Experience in help desk in a wireless, cellular, telecommunications industry, or in a technical call centerKnowledge of PC and Mac computer environments; knowledge of LinuxKnowledge of Android/iOS environmentsBasic understanding of networking components and technologiesFamiliarity with Satellite, Cellular GSM, RF or Electrical/Electronic conceptsFamiliarity with maritime and/or aviation satellite communicationsCompTIA, A+, or Network+ certificationsAny foreign language experienceWe'll Also Need You To
:Be flexible to support nights and weekends in a 24x7 environment.Be able to work in the office at least 3 or more days a week to foster collaboration with the team and stakeholdersWork Environment:This position primarily works in the company office or in a home office. The position is largely sedentary with the majority of the position sitting in a chair and working with a computer. The role uses basic office equipment including a phone, video, computer, keyboard, mouse and printer. For meetings in-person, this position will need to be able stand, walk within the office and climb stairs on occasion.Iridium is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity or status as a protected veteran. EOE of Minorities/Females/Vets/Disability and other protected categories.
Job Locations
US-AZ-Tempe
Job ID
2024-4117
Category
Customer Service/Support
Worker Category
Regular Full-Time[F]
Company Overview
Iridium is an award-winning and innovative satellite communications company with bragging rights to the only network that offers voice and data connectivity anywhere in the world. For over 20 years, Iridium's unique network and services have supported critical communications needs for individuals, businesses, and the evolving Internet of Things.At Iridium, we understand the importance of staying connected and the limitations of traditional communications networks. People across the globe, including first responders, humanitarians, global militaries, scientific researchers, and lone workers, as well as ships, aircraft and remote operations all rely on Iridium to stay connected. We take our responsibility for providing these essential communications very seriously and pride ourselves on offering a reliable lifeline when needed. Likewise, Iridium is committed to providing an exciting and innovative workplace, where employees are challenged to think outside the box and collaborate on new, bold ideas and solutions. Our talented teams are passionate about their work and the impact our company makes around the world. Iridium fosters an empowering and inclusive culture that allows employees to genuinely be their best selves. We are looking for others who want to join this truly unique company that celebrates our employees and provides the opportunity to truly make a difference in the world.Position Summary, Job Requirements & Responsibilities
What We're Looking For:Iridium is seeking a talented and motivated a Technical Support Specialist to join our Customer Care team. As a Technical Support Specialist, you provide level two support and troubleshooting to Iridium's global network and think critically to come up with solutions. Working in this role, you'll gain valuable experience in Iridium voice and data products and services while making a meaningful impact on providing 24x7 customer care to our service providers and internal customers. You'll thrive in this role if you enjoy solving problems and providing quality customer service.What You'll Do:Work independently to provide second level support and troubleshooting to Service Providers and Customers for all Iridium voice and data products and services
Work collaboratively with team members and other departments to seek out continuous improvementsWork independently to respond to general inquiries received from the Iridium public websiteProvide second level support and troubleshooting to Service Providers and Customers for all Iridium voice and data products and services; Anticipate issues and next stepsResolve reported issues while documenting and tracking in the appropriate databases and make suggestions for solutionsTest new Iridium products, services, apps and firmware prior to commercial introductionDevelop and deliver a mentorship training program that is service/technical in nature
Experience & Education Requirements / EEO
What You'll Need to Succeed:Associate's degree in a Computer Science or Engineering field or related field OR equivalent relevant experience in lieu of degree5+ years of relevant experienceStrong communication skills, with the ability to confidently present products, deliverables, analyses, and/or issuesPossess an analytical mindset, with the ability to understand a situation or problem and think critically to make decisions or come up with solutionsBe comfortable managing upward, including being a proactive communicator and asking for help when neededHave confidence and be able to establish valuable relationships with othersMust be able to prioritize key tasks and have a strong sense of ownership over your workBe active in seeking out ways to continuously improve yourself and gain new knowledgeParticipate in all mentorship programs related to service or are technical in natureAWS Cloud Practitioner CertificationThings That Would be
Great
if You Brought to the Table:Experience in help desk in a wireless, cellular, telecommunications industry, or in a technical call centerKnowledge of PC and Mac computer environments; knowledge of LinuxKnowledge of Android/iOS environmentsBasic understanding of networking components and technologiesFamiliarity with Satellite, Cellular GSM, RF or Electrical/Electronic conceptsFamiliarity with maritime and/or aviation satellite communicationsCompTIA, A+, or Network+ certificationsAny foreign language experienceWe'll Also Need You To
:Be flexible to support nights and weekends in a 24x7 environment.Be able to work in the office at least 3 or more days a week to foster collaboration with the team and stakeholdersWork Environment:This position primarily works in the company office or in a home office. The position is largely sedentary with the majority of the position sitting in a chair and working with a computer. The role uses basic office equipment including a phone, video, computer, keyboard, mouse and printer. For meetings in-person, this position will need to be able stand, walk within the office and climb stairs on occasion.Iridium is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity or status as a protected veteran. EOE of Minorities/Females/Vets/Disability and other protected categories.