Four Seasons Hotels and Resorts
Front Office Manager
Four Seasons Hotels and Resorts, Washington, District of Columbia, us, 20022
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Located at the entrance of Georgetown, steps from world-leading institutions and historic monuments, the hotel is located at the crossroads of DC's social and political hubs. Four Seasons Hotel Washington, DC is a timeless luxury experience where the tenured staff leverage a legacy of intuitive hospitality for high-profile guests, including global leaders and captains of industry. Discover modern luxuries at one of the top private fitness clubs and spas in DC and a culinary destination with Michelin-starred chef Michael Mina.Here Are Some Of The Benefits Our Four Seasons Employees Enjoy:Medical & Vision Insurance – 95% Covered! Dental Insurance – 100% Covered & Pet Insurance!Complimentary Life insuranceShort Term Disability InsurancePaid Holidays, Sick, and Vacation Time401K Retirement PlanExciting Training and Development OpportunitiesContinual Personal Education Reimbursement ProgramsComplimentary Employee MealsCOMPLIMENTARY room nights at Four Seasons Hotels around the worldAnnual Salary Range - $85,000 to $90,000And much more!The Opportunity:The Four Seasons, Washington D.C. is currently looking for a
Front Office Manager
who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. Candidates with a passion for excellence, expertise in hospitality operations and proven experience are invited to apply for a career with Four Seasons.The Front Office Manager is responsible for overseeing the operations of the Front Office, Telephone, Guest Services, Guest Relations, and Concierge Departments, ensuring a warm and memorable experience for all guests. Key responsibilities include managing the smooth and efficient registration and cashiering processes. The Front Office Manager leads a team of Department Heads, Assistant Managers, and Front Office staff, ensuring clear communication and prompt resolution of any guest concerns, requests, or special requirements. They review daily arrivals, VIPs, special requests, group needs, and room assignments, coordinating with the Housekeeping Department to meet guest expectations. Additionally, they collaborate with the Director of Revenue and Reservations Manager to align room availability and sales strategies, maximizing occupancy, revenue, and room rates.Who We Look For:We look for individuals who let their true self shine at work, who are enthusiastic, optimistic, and passionate. Self-driven and solution-oriented individuals, who are invested in their team, listen, care about their development and celebrate your team’s success. Someone who fosters inclusion and embraces diversity. Takes feedback as an opportunity to help support growth. Works smart, organized and has a strategy to achieve goals. Passionate about our guest and creating opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words. This position requires an applicant with a flexible schedule, and ability to work all shifts, weekends, and holidays.Qualifications:Viable candidates must have 3-4 years luxury hotel experience in an operational Department Head role as a Department HeadKnowledge of property management systems required. Opera knowledge preferred.Strong business and work ethic required.Candidates with a degree in hospitality, or similar, are preferred.Ability to establish rapport quickly and positively is required.Above average communication skills - both written and oral - are required.Requires a working knowledge of Rooms division operations, policies, and standard operating procedures.Strong communication, administration and organizational skills.Attention to detail and ability to multitask.Ability to work irregular hours, weekends, and evenings.Able to organize, delegate & work under pressure.Requires reading, writing and oral proficiency in the English language.Visa Requirements:Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered. Visa sponsorship is not available.If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our Human Resources Office at 202-944-2071 or stop by 1111 29th St NW, Washington DC 20007.Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
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Front Office Manager
who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. Candidates with a passion for excellence, expertise in hospitality operations and proven experience are invited to apply for a career with Four Seasons.The Front Office Manager is responsible for overseeing the operations of the Front Office, Telephone, Guest Services, Guest Relations, and Concierge Departments, ensuring a warm and memorable experience for all guests. Key responsibilities include managing the smooth and efficient registration and cashiering processes. The Front Office Manager leads a team of Department Heads, Assistant Managers, and Front Office staff, ensuring clear communication and prompt resolution of any guest concerns, requests, or special requirements. They review daily arrivals, VIPs, special requests, group needs, and room assignments, coordinating with the Housekeeping Department to meet guest expectations. Additionally, they collaborate with the Director of Revenue and Reservations Manager to align room availability and sales strategies, maximizing occupancy, revenue, and room rates.Who We Look For:We look for individuals who let their true self shine at work, who are enthusiastic, optimistic, and passionate. Self-driven and solution-oriented individuals, who are invested in their team, listen, care about their development and celebrate your team’s success. Someone who fosters inclusion and embraces diversity. Takes feedback as an opportunity to help support growth. Works smart, organized and has a strategy to achieve goals. Passionate about our guest and creating opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words. This position requires an applicant with a flexible schedule, and ability to work all shifts, weekends, and holidays.Qualifications:Viable candidates must have 3-4 years luxury hotel experience in an operational Department Head role as a Department HeadKnowledge of property management systems required. Opera knowledge preferred.Strong business and work ethic required.Candidates with a degree in hospitality, or similar, are preferred.Ability to establish rapport quickly and positively is required.Above average communication skills - both written and oral - are required.Requires a working knowledge of Rooms division operations, policies, and standard operating procedures.Strong communication, administration and organizational skills.Attention to detail and ability to multitask.Ability to work irregular hours, weekends, and evenings.Able to organize, delegate & work under pressure.Requires reading, writing and oral proficiency in the English language.Visa Requirements:Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered. Visa sponsorship is not available.If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our Human Resources Office at 202-944-2071 or stop by 1111 29th St NW, Washington DC 20007.Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
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