SSA Group
General Manager
SSA Group, Des Moines, Iowa, United States,
St. Louis Science Center, St. Louis, Missouri, United States of AmericaJob Description
Posted Thursday, September 12, 2024 at 4:00 AMSSA Group at St. Louis Science Center is looking for a talented General Manager to join our team!Please note that for this position, we accept applications on an ongoing basis. There is no set deadline for submitting your application. We encourage interested candidates to apply at any time, and we will review applications as they are received.General ManagerWho are we:SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward.Position Title:
General ManagerReports to:
Area General Manager and Regional Vice PresidentResponsibilitiesCoach, supervise, direct all department managers to meet operational needs (financial, staffing, product, merchandising, client expectations, etc.) daily.Schedule management personnel as necessary.Assist designated management team or individuals in developing training standards for alcohol service, customer service, safety, harassment, etc.Host all meetings for management team and conduct training sessions as needed.Work with Executive Chef, Retail Operations Manager and Buyer to track, maintain and budget inventory and Cost of Goods (COG).Act as the main liaison between the Client and SSA.Maintain a close relationship with direct client report and the client's staff.Responsible for close liaison with marketing to drive company efforts, guest experience and operational output.Attend Client meetings and report monthly (or as dictated) to the Regional Manager(s).Remain knowledgeable of and manage in accordance with all applicable local, state and federal laws.Maintain a clean, safe and organized work environment.Uphold and demonstrate a complete understanding of company policies and procedures.Accountable for unit’s financial management through budgeting, forecasting, and management of sales/per cap, controllable expenses.Ensure all fiscal deadlines are met to HQ.Manage final check on all invoices processed through account.Provide precise reports to the Regional Manager for cash reconciliation, flash reporting, item analysis, monthly inventory, and payroll percentages.Complete business assessment with comparable market pricing to assess business model and drive per cap revenue.Forecast weekly sales and maintain sales analysis monthly.Manage payroll and controllable profit within established guidelines.Set precedent to achieve Sales, Per Cap & Controllable Budget.Minimize controllable costs associated with the operation.Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.Responsible for the day-to-day functions of all applicable departments.Maintain knowledge and implementation of contract between SSA and Client with professional discretion.Support progressive discipline documentation in the field.Keep operating manuals up to date for all locations.Review and approve all plans for major special events.Manage the design and implementation of all menus and pricing.Assume an active role in the long-range planning for all department programs.Manage all capital projects to client and SSA expectation.Manage all business legal needs through communication and partnership with HQ.Ensure employee integration and exit are managed appropriately.Promote an inclusive & supportive approach at the Unit.Assure editorial role on all unit publications.Ensure unit strives to be an example for Company & Client guidelines with regard to Sustainability/Conservation efforts.Support SSA / Unit in driving community effort through hiring efforts and engagement activities.Perform other tasks as deemed necessary.Job RequirementsStrong interpersonal and communication skills.Proven leadership skills with an understanding of team building/development.Exceptional problem solving/decision making skills.Demonstrates financial management, merchandising, analytical, planning and leadership skills.Ability to remain flexible in a fast-paced environment.Computer knowledge and skill level for basic office functions.Physical ability to stand for extended periods and to move and handle boxes (35lbs).Ability to work varied hours/days, including nights, weekends and holidays.IDEA + BelongingPromote an inclusive & supportive approach within the Brand team.Focus on removing barriers and empowering growth and opportunity for team members.Lead by example through Sustainability/Conservation efforts.Engage with SSA/Unit in driving community effort through engagement activities.Previous ExperienceFive years operations management. Two years management experience in cultural, iconic, amusement or museum attraction a plus.ServSafe Certified a plus.All education backgrounds accepted, must be 18 or older.This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description.Compensation and BenefitsSalary is based on range in consideration of relevant job experience and certification/education.Flexible Time off.Medical | Dental | Vision.Supplemental Insurance.Company Paid Short- & Long-Term Disability.Training and Career Development.Tuition Discount through Partnership College.Meal Plan & Employee Discounts.$75 monthly cell phone stipend.SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills.
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Posted Thursday, September 12, 2024 at 4:00 AMSSA Group at St. Louis Science Center is looking for a talented General Manager to join our team!Please note that for this position, we accept applications on an ongoing basis. There is no set deadline for submitting your application. We encourage interested candidates to apply at any time, and we will review applications as they are received.General ManagerWho are we:SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward.Position Title:
General ManagerReports to:
Area General Manager and Regional Vice PresidentResponsibilitiesCoach, supervise, direct all department managers to meet operational needs (financial, staffing, product, merchandising, client expectations, etc.) daily.Schedule management personnel as necessary.Assist designated management team or individuals in developing training standards for alcohol service, customer service, safety, harassment, etc.Host all meetings for management team and conduct training sessions as needed.Work with Executive Chef, Retail Operations Manager and Buyer to track, maintain and budget inventory and Cost of Goods (COG).Act as the main liaison between the Client and SSA.Maintain a close relationship with direct client report and the client's staff.Responsible for close liaison with marketing to drive company efforts, guest experience and operational output.Attend Client meetings and report monthly (or as dictated) to the Regional Manager(s).Remain knowledgeable of and manage in accordance with all applicable local, state and federal laws.Maintain a clean, safe and organized work environment.Uphold and demonstrate a complete understanding of company policies and procedures.Accountable for unit’s financial management through budgeting, forecasting, and management of sales/per cap, controllable expenses.Ensure all fiscal deadlines are met to HQ.Manage final check on all invoices processed through account.Provide precise reports to the Regional Manager for cash reconciliation, flash reporting, item analysis, monthly inventory, and payroll percentages.Complete business assessment with comparable market pricing to assess business model and drive per cap revenue.Forecast weekly sales and maintain sales analysis monthly.Manage payroll and controllable profit within established guidelines.Set precedent to achieve Sales, Per Cap & Controllable Budget.Minimize controllable costs associated with the operation.Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.Responsible for the day-to-day functions of all applicable departments.Maintain knowledge and implementation of contract between SSA and Client with professional discretion.Support progressive discipline documentation in the field.Keep operating manuals up to date for all locations.Review and approve all plans for major special events.Manage the design and implementation of all menus and pricing.Assume an active role in the long-range planning for all department programs.Manage all capital projects to client and SSA expectation.Manage all business legal needs through communication and partnership with HQ.Ensure employee integration and exit are managed appropriately.Promote an inclusive & supportive approach at the Unit.Assure editorial role on all unit publications.Ensure unit strives to be an example for Company & Client guidelines with regard to Sustainability/Conservation efforts.Support SSA / Unit in driving community effort through hiring efforts and engagement activities.Perform other tasks as deemed necessary.Job RequirementsStrong interpersonal and communication skills.Proven leadership skills with an understanding of team building/development.Exceptional problem solving/decision making skills.Demonstrates financial management, merchandising, analytical, planning and leadership skills.Ability to remain flexible in a fast-paced environment.Computer knowledge and skill level for basic office functions.Physical ability to stand for extended periods and to move and handle boxes (35lbs).Ability to work varied hours/days, including nights, weekends and holidays.IDEA + BelongingPromote an inclusive & supportive approach within the Brand team.Focus on removing barriers and empowering growth and opportunity for team members.Lead by example through Sustainability/Conservation efforts.Engage with SSA/Unit in driving community effort through engagement activities.Previous ExperienceFive years operations management. Two years management experience in cultural, iconic, amusement or museum attraction a plus.ServSafe Certified a plus.All education backgrounds accepted, must be 18 or older.This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description.Compensation and BenefitsSalary is based on range in consideration of relevant job experience and certification/education.Flexible Time off.Medical | Dental | Vision.Supplemental Insurance.Company Paid Short- & Long-Term Disability.Training and Career Development.Tuition Discount through Partnership College.Meal Plan & Employee Discounts.$75 monthly cell phone stipend.SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills.
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