Krispy Kreme
General Manager
Krispy Kreme, Billings, Montana, us, 59107
Position Description
You are applying for work for a franchisee (Franchise Name) of Krispy Kreme, not Krispy Kreme Corporate, or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
Overview of Position:
The General Manager is responsible for every store operation, including overseeing all aspects of production, sales, and human resources. This involves developing a staff of professional employees, obtaining maximum revenue, and ensuring both customer and employee satisfaction. Additionally, the General Manager is responsible for having a thorough understanding of production and maintaining a high level of quality products.
Principal Duties and Responsibilities:
Guest Service
Ensuring all products meet Krispy Kreme quality standards and in turn, guarantee customer satisfaction
Serving as a role model for customer-first behaviors according to company standards
Building a team of customer-focused employees through coaching and performance management
Handling difficult customer situations professionally
Handling any customer complaints/concerns
Responding to customer inquiries on a timely basis
Conduct store tours
Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures
Supervisory
Supervising store operations
Ensuring all of the stores physical property is in good condition
Conducting or delegating opening and closing responsibilities
Sales
Directing and managing store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive selling
Achieving business plan objectives and profitability according to store operating plan and established financial goals
Production
Understanding and implementing procedures to maximize efficiencies and control variances in daily production of product and overall store performance
Understanding the production process and maintaining a schedule that guarantees high quality and output
Understanding and implementing store quality control procedures
Coordinating production schedules to meet customer demands and to minimize labor hours
Inspecting, troubleshooting, and assessing any production or equipment problems
Safety and Sanitation
Demonstrating safety consciousness and promoting store safety, e.g. shoes, floor cones, MVRs, etc.
Maintaining a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.
Equipment
Overseeing proper upkeep of store facility and equipment
Personnel
Directing and developing employees including: recruiting, interviewing, hiring, training, scheduling, safety education, supervising, dispute resolution and firing
Build a team of customer-focused employees and foster teamwork
Demonstrate leadership in employee development
Communicating to store employees and enforcing all store policies, standards, and practices
Scheduling
Performance reviews with employees
Accounting
Ensuring maximum profitability and sales growth in all store functions
Managing income and expense budgets, including accounts payable/receivable, profit and loss, etc.
Completing required corporate reporting documentation, both financial and operational
Managing company resources responsibly including inventory control
Managing financial duties
Protecting company assets
Maintaining a resourceful budget and controlling all costs and expenses
Managing financial duties such as deposits, collecting accounts receivable and properly documenting all transactions
Payroll
Follow company cash handling procedures & policies
Accounting tasks such as counting and depositing revenues
Leadership
Communicating and modeling company standards and policies
Implementing efficiently and effectively directives from store, corporate, and divisional management
Developing and maintaining store organization to promote efficient operations
Interfacing with corporate office personnel
Essential skills and Experience:
High school or GED required
Complete Krispy Kreme GM Development course
Must perform all related competencies outlined in the Krispy Kreme Shift Management & Store Management Training Workbooks
Experience with sales, management, production, and customer service
Strong communication, organizational, and leadership skills
Pleasant disposition, sociable, accommodating nature, and enthusiasm
Self-motivation, creativity, and adaptability
Basic computer, telephone, and fax knowledge
Must be at least 21 years of age
Must meet Krispy Kreme driving standards (three year clean driving)
Pass a pre-employment drug screen and criminal background check
Nonessential skills and Experience:
Post Secondary Education strongly preferred
Working Conditions:
The worker is subject to inside and outside environmental conditions
#J-18808-Ljbffr
You are applying for work for a franchisee (Franchise Name) of Krispy Kreme, not Krispy Kreme Corporate, or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
Overview of Position:
The General Manager is responsible for every store operation, including overseeing all aspects of production, sales, and human resources. This involves developing a staff of professional employees, obtaining maximum revenue, and ensuring both customer and employee satisfaction. Additionally, the General Manager is responsible for having a thorough understanding of production and maintaining a high level of quality products.
Principal Duties and Responsibilities:
Guest Service
Ensuring all products meet Krispy Kreme quality standards and in turn, guarantee customer satisfaction
Serving as a role model for customer-first behaviors according to company standards
Building a team of customer-focused employees through coaching and performance management
Handling difficult customer situations professionally
Handling any customer complaints/concerns
Responding to customer inquiries on a timely basis
Conduct store tours
Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures
Supervisory
Supervising store operations
Ensuring all of the stores physical property is in good condition
Conducting or delegating opening and closing responsibilities
Sales
Directing and managing store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive selling
Achieving business plan objectives and profitability according to store operating plan and established financial goals
Production
Understanding and implementing procedures to maximize efficiencies and control variances in daily production of product and overall store performance
Understanding the production process and maintaining a schedule that guarantees high quality and output
Understanding and implementing store quality control procedures
Coordinating production schedules to meet customer demands and to minimize labor hours
Inspecting, troubleshooting, and assessing any production or equipment problems
Safety and Sanitation
Demonstrating safety consciousness and promoting store safety, e.g. shoes, floor cones, MVRs, etc.
Maintaining a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.
Equipment
Overseeing proper upkeep of store facility and equipment
Personnel
Directing and developing employees including: recruiting, interviewing, hiring, training, scheduling, safety education, supervising, dispute resolution and firing
Build a team of customer-focused employees and foster teamwork
Demonstrate leadership in employee development
Communicating to store employees and enforcing all store policies, standards, and practices
Scheduling
Performance reviews with employees
Accounting
Ensuring maximum profitability and sales growth in all store functions
Managing income and expense budgets, including accounts payable/receivable, profit and loss, etc.
Completing required corporate reporting documentation, both financial and operational
Managing company resources responsibly including inventory control
Managing financial duties
Protecting company assets
Maintaining a resourceful budget and controlling all costs and expenses
Managing financial duties such as deposits, collecting accounts receivable and properly documenting all transactions
Payroll
Follow company cash handling procedures & policies
Accounting tasks such as counting and depositing revenues
Leadership
Communicating and modeling company standards and policies
Implementing efficiently and effectively directives from store, corporate, and divisional management
Developing and maintaining store organization to promote efficient operations
Interfacing with corporate office personnel
Essential skills and Experience:
High school or GED required
Complete Krispy Kreme GM Development course
Must perform all related competencies outlined in the Krispy Kreme Shift Management & Store Management Training Workbooks
Experience with sales, management, production, and customer service
Strong communication, organizational, and leadership skills
Pleasant disposition, sociable, accommodating nature, and enthusiasm
Self-motivation, creativity, and adaptability
Basic computer, telephone, and fax knowledge
Must be at least 21 years of age
Must meet Krispy Kreme driving standards (three year clean driving)
Pass a pre-employment drug screen and criminal background check
Nonessential skills and Experience:
Post Secondary Education strongly preferred
Working Conditions:
The worker is subject to inside and outside environmental conditions
#J-18808-Ljbffr