Goodwill Southern Los Angeles County
Senior Manager Logistics and Aftermarket
Goodwill Southern Los Angeles County, Long Beach, California, us, 90899
Summary Description:
Responsible for transportation, logistics, dock, planning, and donation related functions/activities to meet the needs of all retail stores, aftermarket sales (auction, outlet) as well as commodities and salvage sales. This position reports directly to the Sr. Vice President of Sales Operations & Marketing and works in concert with the Retail Sales Director.
Exemplary Duties / Responsibilities:
Manage flow of all donated goods, including the movement and storage of raw materials, work-in-process inventory, and finished goods from point of origin to point of consumption.
Oversees the entire lifecycle of merchandise from point of donation, delivery to retail stores, Last Chance operations, bailing, salvage and commodities.
Maintains all statistic information and records sufficient to maintain and/or improve production capacity.
Responsible for all human resource procedures within the department including (but not limited to) staff scheduling, providing ongoing training, performance management, and administering all disciplinary actions.
Directly manages Department Leads, Dock Workers, and Truck Drivers.
Develop and implements new methods to meet workload demands.
Responsible for all departmental safety, security and loss prevention measures.
Has full responsibility for the dock, including training and instructing dock material handlers in correct loading, unloading, and handling methods for all types of material and merchandise, and appropriate use of all equipment.
Sources leads and new vendors for after-market products (commodities); communicates terms, finance approval processes and ensures pre-payment of all loads.
Arranges and schedules pickups of after-market commodities and product with vendors; coordinates.
Oversees and maintains compliance regarding D.O.T., O.S.H.A., and E.P.A.
Generates required reporting of CalRecycle, D.O.T., O.S.H.A., and E.P.A. as required by regulating bodies.
Maintains record retention as required by Policy & Regulations, including state inspections.
Logistics:
Oversees the selection of travel routes to maximize efficiency of drivers' time by combining shipments, trash, and consolidating warehousing and distribution.
Oversees the training and develops drivers and material handlers in the appropriate methods of transporting and processing merchandise.
Oversees and emphasizes careful handling and protective measures to prevent damage and loss.
Ensures that drivers maintain approved schedules and requires adherence to same, making frequent compliance checks.
Ensures dock equipment (including but not limited to balers, forklifts, crusher, etc.), vehicles, tools, material handling equipment in safe, clean and dependable working condition at all times.
Prepares maintenance schedules of equipment and trucks and requires adherence to them.
Maintains records and prepares reports as necessary for use within the department.
Dispatches vehicles to ensure most effective use of available resources.
Prepares schedule for drivers and material handlers.
Decides priority of user requests for transportation.
Responsive to special requests and needs.
Conducts regular surveillance and makes administrative checks to determine reliability of drivers’ meeting schedules and working in compliance with procedures and instruction.
Completes necessary paperwork for DMV compliance.
Meets with suppliers to discuss performance metrics, to provide performance feedback, or to discuss production forecasts or changes.
Controls/monitors trash expenses & leads the Waste Reduction Task Force.
Trains staff to meet internal/external customer service standards.
Designs and/or implements business strategies adapted to changing market conditions, new business opportunities, or cost reduction strategies.
Conducts or oversees the conduct of life cycle analyses to determine the environmental impacts of products, processes, or systems.
Designs, implements, or oversees programs to ensure products are recycled, reused, or responsibly disposed.
Evaluates and selects information or other technology solutions to improve tracking and reporting of materials or products distribution, storage, or inventory.
Identifies opportunities to reuse or recycle materials to minimize consumption of new materials, minimize waste, or to convert wastes to by-products.
Assists with collection and product needed to meet budget goals for fundraising events.
Ensures all safety standards are met, conducts monthly safety meetings, audits associates PPE compliance. Other duties as assigned.
Education/Experience:
High school, technical or trade school with appropriate work experience will be considered. College preferred.
Minimum two (2) years management experience in a transportation or warehouse environment directly supervising a fleet; additional experience in recycling and/or salvage industry preferred.
Positive work history.
Experience with trucks and automobiles to the extent that he/she is able to identify malfunctions.
Knowledge:
Understanding of product movement, storage and handling.
Understanding of current DOT rules, regulations, and requirements.
Knowledgeable in fleet/commercial vehicle maintenance methods.
Working knowledge of OSHA and EPA regulations, safety and recycling standards.
Negotiating skills.
Skills:
Able to work with a variety of people cooperatively.
Able to meet deadlines.
Good customer skills.
Excellent written and verbal communication skills.
Strong computer skills with knowledge of Microsoft Office Suite.
Outstanding judgment and decision-making skills.
Must be able to weigh
the relative costs and benefits/impacts of potential actions to choose the most appropriate one.
Core Competencies:
To perform the job successfully an individual should demonstrate the following competencies:
Confidentiality:
Understands and adheres to high level confidentiality in all work related information discussions and information sharing in all meetings of the board, and by upper-level staff.
Ethics and Values:
Adheres to Goodwill core values and beliefs during both good and bad times; acts in line with those values.
Problem Solving:
Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in a group problem-solving situations; uses reason even when dealing with emotional topics, people and/or situations.
Task Management:
Communicates changes and progress; completes projects on time and budget.
Technical Skills:
Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Customer Service:
Responds promptly to customer needs; solicits employee feedback to improve service; responds to requests for service and assistance; meets commitments.
Interpersonal Skills:
Listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
Verbal Communication:
Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills effectively; participates in meetings.
Teamwork:
Exhibits objectivity and openness to others’ views; welcomes feedback; contributes to building a positive team spirit; promotes inclusiveness, puts success of team above own interests; supports everyone’s efforts to succeed.
Diversity:
Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment. Must be able to work with diverse cultures, as well as those with barriers to employment, inclusive of disabled populations.
Inclusion & Equality:
Is inclusive, shows respect and sensitivity for all differences; gender, sexual orientation, and culture. Promotes equality in all aspects of work-life at Goodwill SOLAC.
Licenses:
Valid CA Driver’s License; clean, current DMV printout; has car insurance to use own vehicle when required; or able to meet Goodwill’s company insurance requirements to drive company vehicles.
Desirable Qualifications:
Positive attitude.
Able to represent Goodwill in the community and within the organization, with high ethical and professional standards.
Strong leadership ability.
Able to maintain standards in compliance with Goodwill’s written policy and procedure.
Ability to work with minimum supervision and to supervise others.
Works well under pressure while handling multiple tasks.
Shows initiative in designing methods to expedite material handling while controlling costs.
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Responsible for transportation, logistics, dock, planning, and donation related functions/activities to meet the needs of all retail stores, aftermarket sales (auction, outlet) as well as commodities and salvage sales. This position reports directly to the Sr. Vice President of Sales Operations & Marketing and works in concert with the Retail Sales Director.
Exemplary Duties / Responsibilities:
Manage flow of all donated goods, including the movement and storage of raw materials, work-in-process inventory, and finished goods from point of origin to point of consumption.
Oversees the entire lifecycle of merchandise from point of donation, delivery to retail stores, Last Chance operations, bailing, salvage and commodities.
Maintains all statistic information and records sufficient to maintain and/or improve production capacity.
Responsible for all human resource procedures within the department including (but not limited to) staff scheduling, providing ongoing training, performance management, and administering all disciplinary actions.
Directly manages Department Leads, Dock Workers, and Truck Drivers.
Develop and implements new methods to meet workload demands.
Responsible for all departmental safety, security and loss prevention measures.
Has full responsibility for the dock, including training and instructing dock material handlers in correct loading, unloading, and handling methods for all types of material and merchandise, and appropriate use of all equipment.
Sources leads and new vendors for after-market products (commodities); communicates terms, finance approval processes and ensures pre-payment of all loads.
Arranges and schedules pickups of after-market commodities and product with vendors; coordinates.
Oversees and maintains compliance regarding D.O.T., O.S.H.A., and E.P.A.
Generates required reporting of CalRecycle, D.O.T., O.S.H.A., and E.P.A. as required by regulating bodies.
Maintains record retention as required by Policy & Regulations, including state inspections.
Logistics:
Oversees the selection of travel routes to maximize efficiency of drivers' time by combining shipments, trash, and consolidating warehousing and distribution.
Oversees the training and develops drivers and material handlers in the appropriate methods of transporting and processing merchandise.
Oversees and emphasizes careful handling and protective measures to prevent damage and loss.
Ensures that drivers maintain approved schedules and requires adherence to same, making frequent compliance checks.
Ensures dock equipment (including but not limited to balers, forklifts, crusher, etc.), vehicles, tools, material handling equipment in safe, clean and dependable working condition at all times.
Prepares maintenance schedules of equipment and trucks and requires adherence to them.
Maintains records and prepares reports as necessary for use within the department.
Dispatches vehicles to ensure most effective use of available resources.
Prepares schedule for drivers and material handlers.
Decides priority of user requests for transportation.
Responsive to special requests and needs.
Conducts regular surveillance and makes administrative checks to determine reliability of drivers’ meeting schedules and working in compliance with procedures and instruction.
Completes necessary paperwork for DMV compliance.
Meets with suppliers to discuss performance metrics, to provide performance feedback, or to discuss production forecasts or changes.
Controls/monitors trash expenses & leads the Waste Reduction Task Force.
Trains staff to meet internal/external customer service standards.
Designs and/or implements business strategies adapted to changing market conditions, new business opportunities, or cost reduction strategies.
Conducts or oversees the conduct of life cycle analyses to determine the environmental impacts of products, processes, or systems.
Designs, implements, or oversees programs to ensure products are recycled, reused, or responsibly disposed.
Evaluates and selects information or other technology solutions to improve tracking and reporting of materials or products distribution, storage, or inventory.
Identifies opportunities to reuse or recycle materials to minimize consumption of new materials, minimize waste, or to convert wastes to by-products.
Assists with collection and product needed to meet budget goals for fundraising events.
Ensures all safety standards are met, conducts monthly safety meetings, audits associates PPE compliance. Other duties as assigned.
Education/Experience:
High school, technical or trade school with appropriate work experience will be considered. College preferred.
Minimum two (2) years management experience in a transportation or warehouse environment directly supervising a fleet; additional experience in recycling and/or salvage industry preferred.
Positive work history.
Experience with trucks and automobiles to the extent that he/she is able to identify malfunctions.
Knowledge:
Understanding of product movement, storage and handling.
Understanding of current DOT rules, regulations, and requirements.
Knowledgeable in fleet/commercial vehicle maintenance methods.
Working knowledge of OSHA and EPA regulations, safety and recycling standards.
Negotiating skills.
Skills:
Able to work with a variety of people cooperatively.
Able to meet deadlines.
Good customer skills.
Excellent written and verbal communication skills.
Strong computer skills with knowledge of Microsoft Office Suite.
Outstanding judgment and decision-making skills.
Must be able to weigh
the relative costs and benefits/impacts of potential actions to choose the most appropriate one.
Core Competencies:
To perform the job successfully an individual should demonstrate the following competencies:
Confidentiality:
Understands and adheres to high level confidentiality in all work related information discussions and information sharing in all meetings of the board, and by upper-level staff.
Ethics and Values:
Adheres to Goodwill core values and beliefs during both good and bad times; acts in line with those values.
Problem Solving:
Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in a group problem-solving situations; uses reason even when dealing with emotional topics, people and/or situations.
Task Management:
Communicates changes and progress; completes projects on time and budget.
Technical Skills:
Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Customer Service:
Responds promptly to customer needs; solicits employee feedback to improve service; responds to requests for service and assistance; meets commitments.
Interpersonal Skills:
Listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
Verbal Communication:
Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills effectively; participates in meetings.
Teamwork:
Exhibits objectivity and openness to others’ views; welcomes feedback; contributes to building a positive team spirit; promotes inclusiveness, puts success of team above own interests; supports everyone’s efforts to succeed.
Diversity:
Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment. Must be able to work with diverse cultures, as well as those with barriers to employment, inclusive of disabled populations.
Inclusion & Equality:
Is inclusive, shows respect and sensitivity for all differences; gender, sexual orientation, and culture. Promotes equality in all aspects of work-life at Goodwill SOLAC.
Licenses:
Valid CA Driver’s License; clean, current DMV printout; has car insurance to use own vehicle when required; or able to meet Goodwill’s company insurance requirements to drive company vehicles.
Desirable Qualifications:
Positive attitude.
Able to represent Goodwill in the community and within the organization, with high ethical and professional standards.
Strong leadership ability.
Able to maintain standards in compliance with Goodwill’s written policy and procedure.
Ability to work with minimum supervision and to supervise others.
Works well under pressure while handling multiple tasks.
Shows initiative in designing methods to expedite material handling while controlling costs.
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