City of Stamford, CT
DIRECTOR OF EMERGENCY COMMUNICATIONS CENTER
City of Stamford, CT, Stamford, Connecticut, United States, 06925
RECRUITMENT ANNOUNCEMENT DIRECTOR OF EMERGENCY COMMUNICATIONS CENTER CITY OF STAMFORD, CONNECTICUT
Salary Range: $118,340 – $142,008
This Job Announcement provides qualifications and experience criteria necessary and desirable for Director of Emergency Communications Center (ECC) candidates. Also included is background information on the community and City of Stamford.
The City of Stamford is accepting resumes and letters of interest at kruther@stamfordct.gov, Kathy Ruther, Administrative Officer for the Public Safety Health & Welfare Administration Department. The Director of Emergency Communications Center position is Open Until Filled.
Inquiries relating to the recruitment and selection are to be directed to the attention of the Human Resources Division: City of Stamford 888 Washington Blvd. P.O. Box 10152 HR Division, 9th floor Stamford, CT 06904 HrRecruiting@stamfordct.gov
COMMUNITY BACKGROUNDIncorporated in 1641, the City of Stamford is the third largest city in the State of Connecticut; it is a diverse community of approximately 136,000, consisting of 37.3 square miles, located on Long Island Sound at the southwestern end of Connecticut, and is approximately 25 miles to the northeast of New York City, and 40 miles southwest of New Haven. Connecticut's Capitol is Hartford, which is 90 miles to the north. Stamford has a large concentration of corporation headquarters and approximately 85,000 people commute daily.
EMERGENCY COMMUNICATIONS CENTERThe ECC is the nerve center where all emergency calls in the City of Stamford are received and processed. The ECC consists of highly-trained professionals who ensure that the City’s 911 needs are consistently met 24 hours a day, 365 days a year. The ECC receives more than 160,000 calls per year and operates a budget of over $2 million.
RESPONSIBILITIESThe Director plans and administers the overall operation and maintenance of the City of Stamford Emergency Communications Center including Stamford Police, Stamford EMS, and multiple city Fire Departments. The Director reports to the City’s Director of Public Safety, Health and Welfare.
The Director must be able to:
Communicate performance goals to staff and evaluate results.
Organize reporting relationships among staff and define responsibilities as well as levels of accountability.
Coach subordinates to guide them in making appropriate decisions and developing as employees.
Facilitate service provision to citizens and member agencies by reviewing activity and performance reports.
Communicate frequently with relevant personnel from the Police, Fire, and EMS departments to ensure necessary services are provided.
Investigate and resolve complaints about service received from the public, Police, Fire, and EMS departments.
Negotiate resolutions to conflicts while mitigating impact.
Facilitate initial training and continuing education.
Make presentations to public and private groups relative to service delivery.
Develop, implement, and manage the budget, personnel, vendor contracts, and operations of the ECC.
Create and maintain a professional, high-performing working environment, taking disciplinary action as needed.
Provide and maintain all radio, telecommunications, audio, video, and mobile data services and facilities necessary for operating a primary public safety answering point and effectively communicating with first responders.
CANDIDATES’ QUALIFICATIONS CRITERIAThe current and predictable issues, needs, and challenges confronting the City of Stamford call for particular experience, values, and professional commitment by Stamford’s next ECC Director. ECC Director candidates ideally should possess knowledge, skills, and abilities in the following areas:
Demonstrated success as a manager in a high-volume public safety agency with an emphasis on emergency communications and technology with at least five (5) years of current experience in a management role.
Experience with and knowledge of computer-aided dispatch systems, emergency fire dispatch, emergency police dispatch, interoperability, and complex emergency dispatch protocols.
Knowledge of implementing and maintaining radio communications systems.
Experience in fiscal budgeting principles and practices in public safety (government entity preferred).
Experience training employees, including developing training and procedural documents.
Knowledge of state, federal, and local laws, rules, statutes, and regulations relating to public safety telecommunications.
Ability to reorganize and administer the emergency medical dispatch quality assurance program in coordination with local EMS and hospital administration.
Record of successful experience in recruiting, hiring, supervision, motivation, performance review, and employee development in a union environment.
Knowledge of law enforcement, fire, and EMS principles and practices dispatching in various contexts.
Ability to interpret and analyze programs, policies, and procedures regarding personnel and fiscal matters.
Knowledge of all phases of emergency communications.
Knowledge of emergency communications record retention laws.
Ability to utilize a computer and required software.
Ability to manage time and organize workloads to ensure completion and accuracy.
Ability to work the required hours of the position (days, evenings, nights, weekends).
A valid Connecticut driver’s license and an acceptable driving record throughout employment are required.
Excellent communication skills, both orally and in writing, and be effective in making public presentations.
Demonstrated ability to work effectively with the City administration, elected officials, department heads, and the public.
Ability to learn new technologies and trends in the emergency communications industry.
MANAGEMENT STYLE AND PERSONAL TRAITSPossess personal and professional integrity and set a high standard of ethical behavior for self and employees. Have strong interpersonal and communication abilities, be an effective listener, responsive to employee input, and provide prompt feedback.
EDUCATION AND EXPERIENCE
A Bachelor’s degree in public safety administration or a related degree and a minimum of five (5) years of professional experience in public safety administration.
OR five (5) to seven (7) years of experience in the field of public safety communications and technical environment.
OR an equivalent combination of education and experience. The minimum of five (5) years of work experience must have been within the past eight (8) years.
State of Connecticut Telecommunicator, COLLECT/NCIC, NAED Emergency Medical Dispatch, and NAED EMD-Q or obtain within six (6) months of employment.
Note: Military service in the experience above may be equivalent to one (1) year of experience.
Job Type:
Full-time
Pay:
$118,340.00 - $142,008.00 per year
Benefits:
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Schedule:
Monday to Friday
Nights as needed
Weekends as needed
Work Location:
In person
#J-18808-Ljbffr
Salary Range: $118,340 – $142,008
This Job Announcement provides qualifications and experience criteria necessary and desirable for Director of Emergency Communications Center (ECC) candidates. Also included is background information on the community and City of Stamford.
The City of Stamford is accepting resumes and letters of interest at kruther@stamfordct.gov, Kathy Ruther, Administrative Officer for the Public Safety Health & Welfare Administration Department. The Director of Emergency Communications Center position is Open Until Filled.
Inquiries relating to the recruitment and selection are to be directed to the attention of the Human Resources Division: City of Stamford 888 Washington Blvd. P.O. Box 10152 HR Division, 9th floor Stamford, CT 06904 HrRecruiting@stamfordct.gov
COMMUNITY BACKGROUNDIncorporated in 1641, the City of Stamford is the third largest city in the State of Connecticut; it is a diverse community of approximately 136,000, consisting of 37.3 square miles, located on Long Island Sound at the southwestern end of Connecticut, and is approximately 25 miles to the northeast of New York City, and 40 miles southwest of New Haven. Connecticut's Capitol is Hartford, which is 90 miles to the north. Stamford has a large concentration of corporation headquarters and approximately 85,000 people commute daily.
EMERGENCY COMMUNICATIONS CENTERThe ECC is the nerve center where all emergency calls in the City of Stamford are received and processed. The ECC consists of highly-trained professionals who ensure that the City’s 911 needs are consistently met 24 hours a day, 365 days a year. The ECC receives more than 160,000 calls per year and operates a budget of over $2 million.
RESPONSIBILITIESThe Director plans and administers the overall operation and maintenance of the City of Stamford Emergency Communications Center including Stamford Police, Stamford EMS, and multiple city Fire Departments. The Director reports to the City’s Director of Public Safety, Health and Welfare.
The Director must be able to:
Communicate performance goals to staff and evaluate results.
Organize reporting relationships among staff and define responsibilities as well as levels of accountability.
Coach subordinates to guide them in making appropriate decisions and developing as employees.
Facilitate service provision to citizens and member agencies by reviewing activity and performance reports.
Communicate frequently with relevant personnel from the Police, Fire, and EMS departments to ensure necessary services are provided.
Investigate and resolve complaints about service received from the public, Police, Fire, and EMS departments.
Negotiate resolutions to conflicts while mitigating impact.
Facilitate initial training and continuing education.
Make presentations to public and private groups relative to service delivery.
Develop, implement, and manage the budget, personnel, vendor contracts, and operations of the ECC.
Create and maintain a professional, high-performing working environment, taking disciplinary action as needed.
Provide and maintain all radio, telecommunications, audio, video, and mobile data services and facilities necessary for operating a primary public safety answering point and effectively communicating with first responders.
CANDIDATES’ QUALIFICATIONS CRITERIAThe current and predictable issues, needs, and challenges confronting the City of Stamford call for particular experience, values, and professional commitment by Stamford’s next ECC Director. ECC Director candidates ideally should possess knowledge, skills, and abilities in the following areas:
Demonstrated success as a manager in a high-volume public safety agency with an emphasis on emergency communications and technology with at least five (5) years of current experience in a management role.
Experience with and knowledge of computer-aided dispatch systems, emergency fire dispatch, emergency police dispatch, interoperability, and complex emergency dispatch protocols.
Knowledge of implementing and maintaining radio communications systems.
Experience in fiscal budgeting principles and practices in public safety (government entity preferred).
Experience training employees, including developing training and procedural documents.
Knowledge of state, federal, and local laws, rules, statutes, and regulations relating to public safety telecommunications.
Ability to reorganize and administer the emergency medical dispatch quality assurance program in coordination with local EMS and hospital administration.
Record of successful experience in recruiting, hiring, supervision, motivation, performance review, and employee development in a union environment.
Knowledge of law enforcement, fire, and EMS principles and practices dispatching in various contexts.
Ability to interpret and analyze programs, policies, and procedures regarding personnel and fiscal matters.
Knowledge of all phases of emergency communications.
Knowledge of emergency communications record retention laws.
Ability to utilize a computer and required software.
Ability to manage time and organize workloads to ensure completion and accuracy.
Ability to work the required hours of the position (days, evenings, nights, weekends).
A valid Connecticut driver’s license and an acceptable driving record throughout employment are required.
Excellent communication skills, both orally and in writing, and be effective in making public presentations.
Demonstrated ability to work effectively with the City administration, elected officials, department heads, and the public.
Ability to learn new technologies and trends in the emergency communications industry.
MANAGEMENT STYLE AND PERSONAL TRAITSPossess personal and professional integrity and set a high standard of ethical behavior for self and employees. Have strong interpersonal and communication abilities, be an effective listener, responsive to employee input, and provide prompt feedback.
EDUCATION AND EXPERIENCE
A Bachelor’s degree in public safety administration or a related degree and a minimum of five (5) years of professional experience in public safety administration.
OR five (5) to seven (7) years of experience in the field of public safety communications and technical environment.
OR an equivalent combination of education and experience. The minimum of five (5) years of work experience must have been within the past eight (8) years.
State of Connecticut Telecommunicator, COLLECT/NCIC, NAED Emergency Medical Dispatch, and NAED EMD-Q or obtain within six (6) months of employment.
Note: Military service in the experience above may be equivalent to one (1) year of experience.
Job Type:
Full-time
Pay:
$118,340.00 - $142,008.00 per year
Benefits:
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Schedule:
Monday to Friday
Nights as needed
Weekends as needed
Work Location:
In person
#J-18808-Ljbffr