Children's National Medical Center
Clinical Lab Support Rep, PRN
Children's National Medical Center, Washington, District of Columbia, us, 20022
Description
The Clinical Lab
Support Rep will
perform
tasks in accordance with
established
policies
and procedures as
dictated by the specific
section. Will provide patient services and administrative
support in
laboratory
operations.
Will
interact
with
parents, patients,
physicians
and
other
staff under moderate supervision in a courteous manner. Will provide assistance to other employees within their department as well as other departments. Will be responsible to collect, receive and process
specimens,
check for
proper
and
complete
patient
information, patient
registration, and perform
other related services and clerical duties. Will train employees and others in the duties described in job description.
Will schedule patients in the computer system.
Qualifications
Minimum EducationHigh School Diploma or GED
(Required)
Minimum Work Experience2 years Related experience in an accredited clinical setting. (Required)
Functional AccountabilitiesSpecimen ProcessingProcess specimens by centrifugation, aliquot and sort into specific test areas and for storage.Coordinate the pickup and delivery of specimens for specific areas of the laboratory.Troubleshoot specimen processing procedures.Investigate and handle improperly labeled specimens, requisition problems and inadequate specimens.Perform order and result entry , reference lab batch creation/release and special handling/packaging for send-out specimens.Will schedule and register patients in the computer system, when needed.Patient ServicesGreet patients and parent in a courteous and consumer-oriented manner, check patient into scheduling system and or update computer system information.Review patient insurance information for accuracy, collect demographic and insurance information, checks/corrects facesheet.Verify the insurance information is complete prior to procedure and collect and verify preauthorization/referral information.Complete computer-aided, on-line registration with parent/guardian via telephone or in person in a courteous and consumer oriented manner.AdministrativeAnswer inquiries and give test results by phone, answers general information and specimen requirement questions and route technical questions to appropriate area for answersAnswer telephone professionally and courteous.Verify insurance eligibility and coverage for anticipated procedures.Notify parents of the need for completed insurance referral form or preauthorization of test requests.Counsel parents or refer parent to Manager or Coordinator for financial information and direction.When assigned, train employees, students, and others in the duties described in job descriptionLab TestsEnter patient information, test requests, cancellations and additions into computer order program; perform computer searches for data inquiries and print and retrieve reports.Check test requisitions for completeness.Request additional forms or documents from referring physician as necessary.Confirm ICD9 codes are included and contact referring physician to confirm.Contact referring physician to confirm questionable test requests.Order tests in LIS; attach label to test requisition and place in appropriate location for specimen collection.MaintenanceMonitor and maintain daily records of laboratory equipment as required; maintain simple laboratory equipment and notify technician/technologist of unresolved problems.Order routine inventory and supply requests.Distribute forms/letters/mail/lab results.Maintain Lab Customer Service Desk files.Copy , fax and distribute documents.PhlebotomyCollect blood specimens by venipuncture and capillary method; perform special procedures such as collection of specimens for sweat chloride test and administration of xylose.Conduct assigned routine laboratory tests such as urine dipstick, loading automated analyzers, preparation of slides for microscopic analysis.Set up simple bacterial/viral cultures and enter specific test results into the computer
Organizational AccountabilitiesOrganizational Accountabilities (Staff)Organizational Commitment/Identification
Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication
Demonstrate collaborative and respectful behaviorPartner with all team members to achieve goalsReceptive to others' ideas and opinions
Performance Improvement/Problem-solving
Contribute to a positive work environmentDemonstrate flexibility and willingness to changeIdentify opportunities to improve clinical and administrative processesMake appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
Use resources efficientlySearch for less costly ways of doing things
Safety
Speak up when team members appear to exhibit unsafe behavior or performanceContinuously validate and verify information needed for decision making or documentationStop in the face of uncertainty and takes time to resolve the situationDemonstrate accurate, clear and timely verbal and written communicationActively promote safety for patients, families, visitors and co-workersAttend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performancePrimary Location
:
District of Columbia-Washington
Work Locations
:
CN Hospital (Main Campus)
111 Michigan Avenue NW
Washington
20010
Job
:
Administrative Support / Customer Service
Organization
:
Patient Services
Position Status
:
R (Regular)
-
O -
PRN
Shift
:
Variable
Work Schedule
:
Variable
Job Posting
:
Sep 10, 2024, 10:44:52 PM
Full-Time Salary Range
:
42224
-
82430.4#J-18808-Ljbffr
The Clinical Lab
Support Rep will
perform
tasks in accordance with
established
policies
and procedures as
dictated by the specific
section. Will provide patient services and administrative
support in
laboratory
operations.
Will
interact
with
parents, patients,
physicians
and
other
staff under moderate supervision in a courteous manner. Will provide assistance to other employees within their department as well as other departments. Will be responsible to collect, receive and process
specimens,
check for
proper
and
complete
patient
information, patient
registration, and perform
other related services and clerical duties. Will train employees and others in the duties described in job description.
Will schedule patients in the computer system.
Qualifications
Minimum EducationHigh School Diploma or GED
(Required)
Minimum Work Experience2 years Related experience in an accredited clinical setting. (Required)
Functional AccountabilitiesSpecimen ProcessingProcess specimens by centrifugation, aliquot and sort into specific test areas and for storage.Coordinate the pickup and delivery of specimens for specific areas of the laboratory.Troubleshoot specimen processing procedures.Investigate and handle improperly labeled specimens, requisition problems and inadequate specimens.Perform order and result entry , reference lab batch creation/release and special handling/packaging for send-out specimens.Will schedule and register patients in the computer system, when needed.Patient ServicesGreet patients and parent in a courteous and consumer-oriented manner, check patient into scheduling system and or update computer system information.Review patient insurance information for accuracy, collect demographic and insurance information, checks/corrects facesheet.Verify the insurance information is complete prior to procedure and collect and verify preauthorization/referral information.Complete computer-aided, on-line registration with parent/guardian via telephone or in person in a courteous and consumer oriented manner.AdministrativeAnswer inquiries and give test results by phone, answers general information and specimen requirement questions and route technical questions to appropriate area for answersAnswer telephone professionally and courteous.Verify insurance eligibility and coverage for anticipated procedures.Notify parents of the need for completed insurance referral form or preauthorization of test requests.Counsel parents or refer parent to Manager or Coordinator for financial information and direction.When assigned, train employees, students, and others in the duties described in job descriptionLab TestsEnter patient information, test requests, cancellations and additions into computer order program; perform computer searches for data inquiries and print and retrieve reports.Check test requisitions for completeness.Request additional forms or documents from referring physician as necessary.Confirm ICD9 codes are included and contact referring physician to confirm.Contact referring physician to confirm questionable test requests.Order tests in LIS; attach label to test requisition and place in appropriate location for specimen collection.MaintenanceMonitor and maintain daily records of laboratory equipment as required; maintain simple laboratory equipment and notify technician/technologist of unresolved problems.Order routine inventory and supply requests.Distribute forms/letters/mail/lab results.Maintain Lab Customer Service Desk files.Copy , fax and distribute documents.PhlebotomyCollect blood specimens by venipuncture and capillary method; perform special procedures such as collection of specimens for sweat chloride test and administration of xylose.Conduct assigned routine laboratory tests such as urine dipstick, loading automated analyzers, preparation of slides for microscopic analysis.Set up simple bacterial/viral cultures and enter specific test results into the computer
Organizational AccountabilitiesOrganizational Accountabilities (Staff)Organizational Commitment/Identification
Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication
Demonstrate collaborative and respectful behaviorPartner with all team members to achieve goalsReceptive to others' ideas and opinions
Performance Improvement/Problem-solving
Contribute to a positive work environmentDemonstrate flexibility and willingness to changeIdentify opportunities to improve clinical and administrative processesMake appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
Use resources efficientlySearch for less costly ways of doing things
Safety
Speak up when team members appear to exhibit unsafe behavior or performanceContinuously validate and verify information needed for decision making or documentationStop in the face of uncertainty and takes time to resolve the situationDemonstrate accurate, clear and timely verbal and written communicationActively promote safety for patients, families, visitors and co-workersAttend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performancePrimary Location
:
District of Columbia-Washington
Work Locations
:
CN Hospital (Main Campus)
111 Michigan Avenue NW
Washington
20010
Job
:
Administrative Support / Customer Service
Organization
:
Patient Services
Position Status
:
R (Regular)
-
O -
PRN
Shift
:
Variable
Work Schedule
:
Variable
Job Posting
:
Sep 10, 2024, 10:44:52 PM
Full-Time Salary Range
:
42224
-
82430.4#J-18808-Ljbffr