Square Inc.
Payment Operations Manager
Square Inc., San Francisco, California, United States, 94199
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.The Payments Team at Cash App & Afterpay is responsible for building and maintaining a resilient, optimized, and innovative payments ecosystem, ensuring that customers can seamlessly move money into and out of Cash App. We identify and drive strategic initiatives to enhance our payments platform and partner with the product development teams to build best-in-class payments infrastructure. Our day-to-day work includes monitoring, triage, and investigation for payment success, cost validation and reporting, scheme rules and post-transaction flows. Reporting to the Acquiring Operations Manager, you’ll be responsible for driving operational excellence for our complex ecosystem of gateways and acquirers. This includes identifying and driving strategic optimizations, investigating and problem-solving, and participating in cross-functional initiatives aimed at driving payment acceptance and building trust. We’ll rely on you to advocate for a healthy payments ecosystem for our customers and our partners, finding new innovative solutions that position Cash App for future success and growth.You will:Manage payment operations across multiple acquirers, gateways, networks, and product types.Partner closely with our Product Data Science and Financial Platform Engineering teams to maintain and iterate on our data analytic tools which support KPIs for payment success rates.Triage and investigate reported payments escalations across multiple channels, while providing timely and accurate responses to our internal and external partners.Enjoy getting into the weeds to deeply understand our systems to address day-to-day needs and also look for patterns or gaps which may lead to more strategic opportunities.Design and monitor reporting that captures deep insights related to processing performance, including both payment industry standards, as well as Cash-specific metrics.Partner and collaborate internally across multiple stakeholders (including data science, product, legal, finance, and engineering) to scope, influence, and drive implementation of optimizations and new payment ideas.Be a proactive executor and have a bias to action, working autonomously and with our internal and external partners to jump into the details and problem-solve.Become an expert in core payments and support infrastructure, tools, systems, and data.Qualifications
5+ years experience in the payments industry at either a bank, acquirer, fintech, or similar.Strong understanding of the end-to-end payments ecosystem, including payment methods, card networks and rules, acquiring and processing, and the regulatory environment.Experience working cross-functionally with Payment Partnerships, Finance, Data Science, Product and Engineering to identify, evaluate, and size opportunities in order to effectively prioritize work.Experience driving continuous improvement projects, where you’ve applied deep knowledge to uncover and execute both short and long term optimizations.Exposure to and experience working with multiple external partners in the payments supply chain.Strong business analytic skills, including the ability to use data to drive and influence business requirements.Excellent business acumen, communication skills, and self-starting attitude.Proficiency with analytics platforms (Mode, Tableau, Looker), expert in a spreadsheet (Google Docs, Excel), and SQL skills greatly preferred.Experience working in an ambiguous space and driving projects from ideation to launch.
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Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.The Payments Team at Cash App & Afterpay is responsible for building and maintaining a resilient, optimized, and innovative payments ecosystem, ensuring that customers can seamlessly move money into and out of Cash App. We identify and drive strategic initiatives to enhance our payments platform and partner with the product development teams to build best-in-class payments infrastructure. Our day-to-day work includes monitoring, triage, and investigation for payment success, cost validation and reporting, scheme rules and post-transaction flows. Reporting to the Acquiring Operations Manager, you’ll be responsible for driving operational excellence for our complex ecosystem of gateways and acquirers. This includes identifying and driving strategic optimizations, investigating and problem-solving, and participating in cross-functional initiatives aimed at driving payment acceptance and building trust. We’ll rely on you to advocate for a healthy payments ecosystem for our customers and our partners, finding new innovative solutions that position Cash App for future success and growth.You will:Manage payment operations across multiple acquirers, gateways, networks, and product types.Partner closely with our Product Data Science and Financial Platform Engineering teams to maintain and iterate on our data analytic tools which support KPIs for payment success rates.Triage and investigate reported payments escalations across multiple channels, while providing timely and accurate responses to our internal and external partners.Enjoy getting into the weeds to deeply understand our systems to address day-to-day needs and also look for patterns or gaps which may lead to more strategic opportunities.Design and monitor reporting that captures deep insights related to processing performance, including both payment industry standards, as well as Cash-specific metrics.Partner and collaborate internally across multiple stakeholders (including data science, product, legal, finance, and engineering) to scope, influence, and drive implementation of optimizations and new payment ideas.Be a proactive executor and have a bias to action, working autonomously and with our internal and external partners to jump into the details and problem-solve.Become an expert in core payments and support infrastructure, tools, systems, and data.Qualifications
5+ years experience in the payments industry at either a bank, acquirer, fintech, or similar.Strong understanding of the end-to-end payments ecosystem, including payment methods, card networks and rules, acquiring and processing, and the regulatory environment.Experience working cross-functionally with Payment Partnerships, Finance, Data Science, Product and Engineering to identify, evaluate, and size opportunities in order to effectively prioritize work.Experience driving continuous improvement projects, where you’ve applied deep knowledge to uncover and execute both short and long term optimizations.Exposure to and experience working with multiple external partners in the payments supply chain.Strong business analytic skills, including the ability to use data to drive and influence business requirements.Excellent business acumen, communication skills, and self-starting attitude.Proficiency with analytics platforms (Mode, Tableau, Looker), expert in a spreadsheet (Google Docs, Excel), and SQL skills greatly preferred.Experience working in an ambiguous space and driving projects from ideation to launch.
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