YMCA of San Francisco
Membership Coordinator - Bayview Y
YMCA of San Francisco, San Francisco, California, United States, 94199
Imagine going to work knowing that what you do each day positively influences the lives of people and communities. As the nation's leading nonprofit organization committed to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of San Francisco offers more than just a job -- we offer you a career with a future and the chance to make a lasting difference in your community. At the Y, you can discover your passion and a lifelong career helping to solve some of the nation's most pressing social issues.About the Job
Under the direction of the Membership Director, the Membership Coordinator is responsible for creating and nurturing a seamless and meaningful YMCA member experience, from first point of contact with the Y to daily engagement of current members. The candidate will supervise and provide on-going training for staff with a focus on developing customer service and tour quality, as well as successfully implementing membership sales tools. This position will be responsible for creating a positive culture at the membership desk through the Y’s coaching concepts and by implementing our core values of caring, honesty, respect, and responsibility.This position is expected to be in direct service, with approximately 8 hours of admin per week, depending on the season. Administrative tasks will include but are not limited to managing and publishing the Membership staff schedule and approving employee timecards. The Membership Coordinator implements the Y’s Member Engagement Principles of welcome, connect, support, and invite during all member and guest interactions and maintains general knowledge of the facility, programs, and activities at the Y. This position is responsible for helping to maintain a safe, clean, and accessible environment to establish a positive relationship with all members, program participants, and families that come through our doors. This position may be a part of a Member Engagement POD service line.Salary range: $24.00 to $30.00 per hourMinimum Qualifications
Minimum 18 years of ageSchedule:
Monday to Friday and some Saturdays
High school diploma or equivalentMust be available weekdays, evenings, and weekends2 years customer service experienceComputer literacy and knowledge of the Microsoft Office 365 SuiteCurrent YMCA-approved CPR and First Aid certificationPreferred Qualifications
21+ years oldBachelor’s degree or equivalent2 years YMCA membership sales experience, or equivalent, previous people supervisionBilingual skills in Spanish, Cantonese, and/or MandarinAll employees working with the YMCA are considered to have supervisory or disciplinary action relationship over minors. Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider for employment qualified applicants with arrest and conviction records.Benefits
Comprehensive health benefits - medical and dental plans for full-time employeesRetirement benefits – 12% employer contribution after completion of eligibility requirementsEmployee Assistance Program for all employeesCommuter Benefits via pre-tax payroll deductionsFlexible Spending Account – Medical and Dependent Care on a pre-tax basisUse of YMCA of San Francisco Fitness facilitiesPaid time off benefits for part-time and full-time employees upon completion of eligibility requirementsTraining and staff development for all employees
#J-18808-Ljbffr
Under the direction of the Membership Director, the Membership Coordinator is responsible for creating and nurturing a seamless and meaningful YMCA member experience, from first point of contact with the Y to daily engagement of current members. The candidate will supervise and provide on-going training for staff with a focus on developing customer service and tour quality, as well as successfully implementing membership sales tools. This position will be responsible for creating a positive culture at the membership desk through the Y’s coaching concepts and by implementing our core values of caring, honesty, respect, and responsibility.This position is expected to be in direct service, with approximately 8 hours of admin per week, depending on the season. Administrative tasks will include but are not limited to managing and publishing the Membership staff schedule and approving employee timecards. The Membership Coordinator implements the Y’s Member Engagement Principles of welcome, connect, support, and invite during all member and guest interactions and maintains general knowledge of the facility, programs, and activities at the Y. This position is responsible for helping to maintain a safe, clean, and accessible environment to establish a positive relationship with all members, program participants, and families that come through our doors. This position may be a part of a Member Engagement POD service line.Salary range: $24.00 to $30.00 per hourMinimum Qualifications
Minimum 18 years of ageSchedule:
Monday to Friday and some Saturdays
High school diploma or equivalentMust be available weekdays, evenings, and weekends2 years customer service experienceComputer literacy and knowledge of the Microsoft Office 365 SuiteCurrent YMCA-approved CPR and First Aid certificationPreferred Qualifications
21+ years oldBachelor’s degree or equivalent2 years YMCA membership sales experience, or equivalent, previous people supervisionBilingual skills in Spanish, Cantonese, and/or MandarinAll employees working with the YMCA are considered to have supervisory or disciplinary action relationship over minors. Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider for employment qualified applicants with arrest and conviction records.Benefits
Comprehensive health benefits - medical and dental plans for full-time employeesRetirement benefits – 12% employer contribution after completion of eligibility requirementsEmployee Assistance Program for all employeesCommuter Benefits via pre-tax payroll deductionsFlexible Spending Account – Medical and Dependent Care on a pre-tax basisUse of YMCA of San Francisco Fitness facilitiesPaid time off benefits for part-time and full-time employees upon completion of eligibility requirementsTraining and staff development for all employees
#J-18808-Ljbffr