Syracuse University
Senior Director Client Service
Syracuse University, Syracuse, New York, United States,
Pay rates
at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.Staff Level:
S7FLSA Status:
ExemptHours:
Standard University business hours8:30am – 5:00pm (academic year)8:00am – 4:30pm (summer)Hours may vary based on operational needs.Job Type:
Full-timeUnionized Position Code:
Not ApplicableJob Description
The Senior Director of Client Services is a pivotal leadership role within Information Technology Services (ITS) at Syracuse University. This position is responsible for overseeing comprehensive computing and support services across multiple academic and administrative units, and serves as a strategic partner to unit leadership. The Senior Director will lead a team of IT directors and associate directors, fostering an environment of operational excellence, continuous improvement and ongoing professional development.Education and Experience
A minimum of a Bachelor’s degree in Information Technology, Computer Science, or a related field. A Master’s degree is preferred.Extensive experience in IT leadership, preferably in an academic setting.Proven track record of managing IT directors and associate directors.Skills and Knowledge
Strong financial acumen and experience with budget management.Excellent project management skills and experience leading large-scale IT projects.Demonstrated ability to partner with senior leadership and influence strategic decisions.Exceptional communication skills and the ability to foster a collaborative team environment.Responsibilities
Leadership and Management:Mentor and guide IT leaders to foster a culture of excellence and innovation.Conduct regular performance reviews and set clear performance objectives aligned with the University’s strategic goals.Encourage a culture of continuous learning and professional development among team members.Promote diversity and inclusion within the team, ensuring a wide range of perspectives and ideas.Ensure applications and services provided by Client Services are in accordance with University Accessibility policies and standards.Resolve conflicts and facilitate collaboration among subordinate leaders to maintain a cohesive team dynamic.Ensure Client Services team is in compliance with all information security policies and standards.Strategic Planning:Collaborate with ITS leadership to develop long-term technology strategies that support academic and administrative goals.Analyze technology trends and recommend innovative solutions to enhance University operations.Engage with stakeholders to understand their needs and ensure IT services align with their expectations.Lead strategic initiatives that contribute to the overall improvement of IT services at the University.Participate in University-wide committees to represent ITS and advocate for technology needs.Assess current team structures and identify opportunities for creating functional focus areas.Implement succession planning strategies to ensure continuity of service and leadership.Budgeting and Financial Oversight:Develop and manage the annual budget for Client Services, ensuring alignment with ITS strategic objectives.Monitor expenditure and implement cost-saving measures without compromising service quality.Provide financial reports and forecasts to senior ITS leadership for informed decision-making.Manage procurement processes to optimize resource utilization.Ensure compliance with University financial policies and procedures.Communication:Foster a collaborative environment that encourages sharing of ideas and feedback across the client services team and ITS. Promote knowledge sharing and collaboration among teams with similar skill sets.Establish clear communication channels to disseminate information regarding IT changes and updates.Organize regular meetings with IT leaders and stakeholders to discuss technology-related matters.Develop communication strategies to highlight IT successes and share best practices across the client services team, and broader University.Address technology issues promptly and transparently to maintain trust and credibility.Project Management:Oversee the planning, execution, and delivery of IT projects, ensuring they adhere to scope, time, and budget constraints.Implement project management best practices and methodologies to enhance project efficiency.Facilitate cross-functional team collaboration to ensure project milestones are met.Conduct risk assessments and develop contingency plans to mitigate potential project delays or issues.Regularly communicate project status to stakeholders and adjust project plans as necessary.Application Instructions
In addition to completing an online application, please attach a resume and cover letter.About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.EEO Statement
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law.Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs.Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview.
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at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.Staff Level:
S7FLSA Status:
ExemptHours:
Standard University business hours8:30am – 5:00pm (academic year)8:00am – 4:30pm (summer)Hours may vary based on operational needs.Job Type:
Full-timeUnionized Position Code:
Not ApplicableJob Description
The Senior Director of Client Services is a pivotal leadership role within Information Technology Services (ITS) at Syracuse University. This position is responsible for overseeing comprehensive computing and support services across multiple academic and administrative units, and serves as a strategic partner to unit leadership. The Senior Director will lead a team of IT directors and associate directors, fostering an environment of operational excellence, continuous improvement and ongoing professional development.Education and Experience
A minimum of a Bachelor’s degree in Information Technology, Computer Science, or a related field. A Master’s degree is preferred.Extensive experience in IT leadership, preferably in an academic setting.Proven track record of managing IT directors and associate directors.Skills and Knowledge
Strong financial acumen and experience with budget management.Excellent project management skills and experience leading large-scale IT projects.Demonstrated ability to partner with senior leadership and influence strategic decisions.Exceptional communication skills and the ability to foster a collaborative team environment.Responsibilities
Leadership and Management:Mentor and guide IT leaders to foster a culture of excellence and innovation.Conduct regular performance reviews and set clear performance objectives aligned with the University’s strategic goals.Encourage a culture of continuous learning and professional development among team members.Promote diversity and inclusion within the team, ensuring a wide range of perspectives and ideas.Ensure applications and services provided by Client Services are in accordance with University Accessibility policies and standards.Resolve conflicts and facilitate collaboration among subordinate leaders to maintain a cohesive team dynamic.Ensure Client Services team is in compliance with all information security policies and standards.Strategic Planning:Collaborate with ITS leadership to develop long-term technology strategies that support academic and administrative goals.Analyze technology trends and recommend innovative solutions to enhance University operations.Engage with stakeholders to understand their needs and ensure IT services align with their expectations.Lead strategic initiatives that contribute to the overall improvement of IT services at the University.Participate in University-wide committees to represent ITS and advocate for technology needs.Assess current team structures and identify opportunities for creating functional focus areas.Implement succession planning strategies to ensure continuity of service and leadership.Budgeting and Financial Oversight:Develop and manage the annual budget for Client Services, ensuring alignment with ITS strategic objectives.Monitor expenditure and implement cost-saving measures without compromising service quality.Provide financial reports and forecasts to senior ITS leadership for informed decision-making.Manage procurement processes to optimize resource utilization.Ensure compliance with University financial policies and procedures.Communication:Foster a collaborative environment that encourages sharing of ideas and feedback across the client services team and ITS. Promote knowledge sharing and collaboration among teams with similar skill sets.Establish clear communication channels to disseminate information regarding IT changes and updates.Organize regular meetings with IT leaders and stakeholders to discuss technology-related matters.Develop communication strategies to highlight IT successes and share best practices across the client services team, and broader University.Address technology issues promptly and transparently to maintain trust and credibility.Project Management:Oversee the planning, execution, and delivery of IT projects, ensuring they adhere to scope, time, and budget constraints.Implement project management best practices and methodologies to enhance project efficiency.Facilitate cross-functional team collaboration to ensure project milestones are met.Conduct risk assessments and develop contingency plans to mitigate potential project delays or issues.Regularly communicate project status to stakeholders and adjust project plans as necessary.Application Instructions
In addition to completing an online application, please attach a resume and cover letter.About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.EEO Statement
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law.Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs.Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview.
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