The Spice & Tea Exchange of Williamsburg
General Manager (GM)
The Spice & Tea Exchange of Williamsburg, Williamsburg, Virginia, us, 23187
GENERAL MANAGER, RETAIL
THE SPICE & TEA EXCHANGE of WILLIAMSBURG
Who We Are
"Creating & sharing the experience of a more flavorful life," is the mission and cornerstone of our business. From a single shop in St. Augustine, Florida, to a national franchise we are powered by flavor, passionate franchise owners, and a desire to bring flavorful memories & ingredients to your kitchen.
The Spice & Tea Exchange General Manager
You are the ultimate leader of the store and responsible for its success. You accomplish this by strategically collaborating with corporate leadership to drive objectives and brand programs at the store level. You are responsible for every aspect of store performance, ensuring all areas of the store, team and guests are highly engaged, delivering key results through our world-class guest experience. You are responsible for hiring and developing people and to create a store culture where people feel a sense of belonging and have the opportunity to grow. As a result, your team delivers our world-class guest experience in line with our values and directives. You will identify opportunities to leverage and maximize sales and monitor performance indicators. You will train, coach and mentor, creating accountability to achieve company goals. As a role model that leads by example you are the quintessential brand ambassador of The Spice & Tea Exchange.
Be the Brand
Operate the Williamsburg store as a gold-standard, high-performing store
Provide excellent leadership in guest service and people development
Empower our create & share culture by leading with our values of integrity, passion, distinction, responsibility, and our customer-first mindset
Maintain a constant ‘everyone is a potential future guest or potential future teammate’ mindset
Guest Service
Direct team members to ensure optimal guest experience while supporting store operations
Ensure positive guest service in all areas to include, investigating and responding to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests
Create & share the experience of a more flavorful life!
Performance Results
Able to quickly understand and address business information: P&L statements, budgets and sales forecasts, retail strategy and approaches- accountable for controllable budget, labor hours and annual sales plan targets
Identify operational efficiencies with the aim of improving store operations, revenue, profitability, while collaboratively building new systems and processes that promote repeatability and consistency
Ensure visual merchandising and maintenance standards are always met
Effectively identify, communicate, and resolve store issues, acting as an expediter to inform and involve appropriate corporate support when needed
Leadership & People Management
Lead the store’s hiring strategy through efficient recruiting, selecting, onboarding, reviewing, and training processes to build an effective team in collaboration with human resources
Create and foster a respectful and inclusive team culture to ensure a supportive, productive, and fun experience for team members
Identify and manage ongoing learning and development of all team members consistently by providing direct feedback coaching, continuous development check-ins and by leading performance management activities
Set clear goals & expectations and hold people accountable to a high standard of excellence
Train, coach and mentor to create a high-performing, cohesive management team
Demonstrate excellent relationship building skills with a variety of stakeholders including: your guests, your team, corporate team members.
Requirements
Bachelor’s degree in business or related field
1-3 years regional/district management experience
5-10 years high-volume retail management experience
Store tech savvy- including but not limited to: POS, Microsoft Office 365
Inventory management, pricing and vendor relations
Passionate about retail and service to others
Job Type:
Full-time
Education:
Bachelor's (Required)
Experience:
Microsoft Office: 1 year (Required)
Management: 1 year (Required)
Shift availability:
Day Shift (Preferred)
Ability to Commute:
Williamsburg, VA 23185 (Preferred)
Work Location:
In person
#J-18808-Ljbffr
THE SPICE & TEA EXCHANGE of WILLIAMSBURG
Who We Are
"Creating & sharing the experience of a more flavorful life," is the mission and cornerstone of our business. From a single shop in St. Augustine, Florida, to a national franchise we are powered by flavor, passionate franchise owners, and a desire to bring flavorful memories & ingredients to your kitchen.
The Spice & Tea Exchange General Manager
You are the ultimate leader of the store and responsible for its success. You accomplish this by strategically collaborating with corporate leadership to drive objectives and brand programs at the store level. You are responsible for every aspect of store performance, ensuring all areas of the store, team and guests are highly engaged, delivering key results through our world-class guest experience. You are responsible for hiring and developing people and to create a store culture where people feel a sense of belonging and have the opportunity to grow. As a result, your team delivers our world-class guest experience in line with our values and directives. You will identify opportunities to leverage and maximize sales and monitor performance indicators. You will train, coach and mentor, creating accountability to achieve company goals. As a role model that leads by example you are the quintessential brand ambassador of The Spice & Tea Exchange.
Be the Brand
Operate the Williamsburg store as a gold-standard, high-performing store
Provide excellent leadership in guest service and people development
Empower our create & share culture by leading with our values of integrity, passion, distinction, responsibility, and our customer-first mindset
Maintain a constant ‘everyone is a potential future guest or potential future teammate’ mindset
Guest Service
Direct team members to ensure optimal guest experience while supporting store operations
Ensure positive guest service in all areas to include, investigating and responding to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests
Create & share the experience of a more flavorful life!
Performance Results
Able to quickly understand and address business information: P&L statements, budgets and sales forecasts, retail strategy and approaches- accountable for controllable budget, labor hours and annual sales plan targets
Identify operational efficiencies with the aim of improving store operations, revenue, profitability, while collaboratively building new systems and processes that promote repeatability and consistency
Ensure visual merchandising and maintenance standards are always met
Effectively identify, communicate, and resolve store issues, acting as an expediter to inform and involve appropriate corporate support when needed
Leadership & People Management
Lead the store’s hiring strategy through efficient recruiting, selecting, onboarding, reviewing, and training processes to build an effective team in collaboration with human resources
Create and foster a respectful and inclusive team culture to ensure a supportive, productive, and fun experience for team members
Identify and manage ongoing learning and development of all team members consistently by providing direct feedback coaching, continuous development check-ins and by leading performance management activities
Set clear goals & expectations and hold people accountable to a high standard of excellence
Train, coach and mentor to create a high-performing, cohesive management team
Demonstrate excellent relationship building skills with a variety of stakeholders including: your guests, your team, corporate team members.
Requirements
Bachelor’s degree in business or related field
1-3 years regional/district management experience
5-10 years high-volume retail management experience
Store tech savvy- including but not limited to: POS, Microsoft Office 365
Inventory management, pricing and vendor relations
Passionate about retail and service to others
Job Type:
Full-time
Education:
Bachelor's (Required)
Experience:
Microsoft Office: 1 year (Required)
Management: 1 year (Required)
Shift availability:
Day Shift (Preferred)
Ability to Commute:
Williamsburg, VA 23185 (Preferred)
Work Location:
In person
#J-18808-Ljbffr