ASAE
Association Management Account Director
ASAE, Alexandria, Virginia, us, 22350
The general duties of the Account Director include management of the “nuts to bolts” for association clients, including member database and fulfillment, board relations, marketing/communications, meeting and event management, program management (e.g., scholarships/grants/sponsorship), budgeting/financial concerns, and general association administration. The best fit is a "jack of all trades" who enjoys a fast pace and attention to detail to keep our clients on task and happy. Must be willing to do everything from stuffing envelopes to brainstorming the next big thing.The Account Director will have primary oversight responsibility for two to three association clients.Account Directors serve as the primary point of contact and are responsible for administrative functions including Board liaison to the membership, communications, and event staff, coordinating association finances with the bookkeeper, and managing outside vendors. Account Directors have the ultimate responsibility of ensuring that client tasks are completed properly and on time.We are currently allowing staff to work from home up to two days a week, dependent upon the need to be in the office for meetings and events.
This is not a completely remote position.General
Answering phone lines (PMR and all clients)Attend staff meetingsMaintain organized filing systemEffectively communicate project status with other team membersComplete special projects as assignedCoordinate efforts with other staff as applicableAdministrative
Administer and improve the clients’ missionsDevelop goals & plans for clients; participate in strategic planningMaintain knowledge of client industry and current eventsMaintain organization of client filing system (email and hard copy)Ensure that incoming client communications are received, reviewed and addressed by appropriate staffEnsure all important administrative files are available (bylaws, articles of incorporation, IRS determination letter, etc.)Monitor client storage, track inventory of items in storagePeriodically review bylaws and coordinate amendment processRepresent client at industry meetings and networking programs to promote the interests and issues of the organizationDevelop & maintain industry calendar of eventsAssist in preparation of and monitor annual budgetBoard Relations
Day-to-day coordination with Board Members and select Committee ChairsIdentify new Board members, support Nominating Committee and manage election processCoordinate logistics associated with Board meetings/retreatsAttend Board meetingsCoordinate minute-taking or take meeting minutes at board meetingsNote board meeting action items and follow up on them with appropriate staff and/or board memberDesign and implement of Board policies, governance materials, and Board orientationsPrepare annual Board binder, materials, and/or orientationAssist client leadership in development of Board agendasPrepare and distribute Board meeting notices; Distribute meeting agendas, proxies, financial reports, membership reports, and all post-meeting minutes, reports, and materialsMonitor attendance at Board meetingsReport regularly to client contact on administrative and technical activitiesPeriodically review scope of servicesFinancial
Properly code incoming invoices from vendorsProvide information needed to bookkeeper to generate accurate financial reports (research any discrepancies in reports)Communications
Monitor/respond to client email; forward relevant emails to other staff for follow upOversee development of all communications (website, mass emails, press releases, flyers, etc.)Membership
Work with membership committee to build membership, increase prospectsMaintain membership databaseServe as a customer service representative to membersEvents/Programs
In conjunction with client/Event Director:Develop and monitor event budget (including establishing registration fees)Develop and monitor event timelineDevelop & maintain a master calendar of events for clientParticipate in event committee meetingsTrack event sponsorships; fulfill benefitsTrack event speakers, coordinate participationAssist in agenda developmentManage event registrations, liaise with support vendors, prepare for and staff onsite eventsManage virtual programs and eventsDraft content for event programs and materialsAttend programs: liaison with speaker, Board, and membersQualifications
At least 4 years experience in association management; client management and/or nonprofit environments.Comfortable with decision-making and substantial autonomyEvent management skillsDemonstrated experience in troubleshooting; knowing what the client wants before they know they want itExperience managing employees/volunteersOrganized, high attention to detailAbility to work concurrently on multiple tasks and meet required deadlinesProfessionalism and strong work ethicCapacity to work in a team environmentJob Requirements
Ability to work from our office location, currently at 2800 Eisenhower Avenue, Suite 210, Alexandria, VA 22314Ability to read, speak, hear, understand, and communicate in EnglishAbility to work evenings and occasional weekendsAbility to travel out of town for up to seven daysProficient in Microsoft Windows, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Adobe Acrobat, Email Clients, Web BrowsersExceptional level of customer service and interpersonal skillsComfortable with public speakingPresentation skillsExperience managing staffReliably transport up to the equivalent of a full pack & roll, medium-sized box, and a sign caseReliable personal transportation and are comfortable driving in the DC Metro area (to attend meetings & events)
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This is not a completely remote position.General
Answering phone lines (PMR and all clients)Attend staff meetingsMaintain organized filing systemEffectively communicate project status with other team membersComplete special projects as assignedCoordinate efforts with other staff as applicableAdministrative
Administer and improve the clients’ missionsDevelop goals & plans for clients; participate in strategic planningMaintain knowledge of client industry and current eventsMaintain organization of client filing system (email and hard copy)Ensure that incoming client communications are received, reviewed and addressed by appropriate staffEnsure all important administrative files are available (bylaws, articles of incorporation, IRS determination letter, etc.)Monitor client storage, track inventory of items in storagePeriodically review bylaws and coordinate amendment processRepresent client at industry meetings and networking programs to promote the interests and issues of the organizationDevelop & maintain industry calendar of eventsAssist in preparation of and monitor annual budgetBoard Relations
Day-to-day coordination with Board Members and select Committee ChairsIdentify new Board members, support Nominating Committee and manage election processCoordinate logistics associated with Board meetings/retreatsAttend Board meetingsCoordinate minute-taking or take meeting minutes at board meetingsNote board meeting action items and follow up on them with appropriate staff and/or board memberDesign and implement of Board policies, governance materials, and Board orientationsPrepare annual Board binder, materials, and/or orientationAssist client leadership in development of Board agendasPrepare and distribute Board meeting notices; Distribute meeting agendas, proxies, financial reports, membership reports, and all post-meeting minutes, reports, and materialsMonitor attendance at Board meetingsReport regularly to client contact on administrative and technical activitiesPeriodically review scope of servicesFinancial
Properly code incoming invoices from vendorsProvide information needed to bookkeeper to generate accurate financial reports (research any discrepancies in reports)Communications
Monitor/respond to client email; forward relevant emails to other staff for follow upOversee development of all communications (website, mass emails, press releases, flyers, etc.)Membership
Work with membership committee to build membership, increase prospectsMaintain membership databaseServe as a customer service representative to membersEvents/Programs
In conjunction with client/Event Director:Develop and monitor event budget (including establishing registration fees)Develop and monitor event timelineDevelop & maintain a master calendar of events for clientParticipate in event committee meetingsTrack event sponsorships; fulfill benefitsTrack event speakers, coordinate participationAssist in agenda developmentManage event registrations, liaise with support vendors, prepare for and staff onsite eventsManage virtual programs and eventsDraft content for event programs and materialsAttend programs: liaison with speaker, Board, and membersQualifications
At least 4 years experience in association management; client management and/or nonprofit environments.Comfortable with decision-making and substantial autonomyEvent management skillsDemonstrated experience in troubleshooting; knowing what the client wants before they know they want itExperience managing employees/volunteersOrganized, high attention to detailAbility to work concurrently on multiple tasks and meet required deadlinesProfessionalism and strong work ethicCapacity to work in a team environmentJob Requirements
Ability to work from our office location, currently at 2800 Eisenhower Avenue, Suite 210, Alexandria, VA 22314Ability to read, speak, hear, understand, and communicate in EnglishAbility to work evenings and occasional weekendsAbility to travel out of town for up to seven daysProficient in Microsoft Windows, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Adobe Acrobat, Email Clients, Web BrowsersExceptional level of customer service and interpersonal skillsComfortable with public speakingPresentation skillsExperience managing staffReliably transport up to the equivalent of a full pack & roll, medium-sized box, and a sign caseReliable personal transportation and are comfortable driving in the DC Metro area (to attend meetings & events)
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