firstPRO, Inc
Desktop Support Analyst
firstPRO, Inc, Washington, District of Columbia, us, 20022
FirstPro is now accepting resumes for a Desktop Support Analyst position based in
downtown Washington DC . This role will focus on providing L2 support to internal users on hardware, software, applications, and peripherals. This is a contract to permanent hire role.Responsibilities
Assists users with technical issues related to peripheral devices (docking station, keyboard, mouse, monitors, laptop, etc.) including hardware replacement.Monitors and responds to helpdesk tickets.Maintains an accurate inventory of hardware devices and software licenses to ensure the firm’s compliance with legal requirements and corporate policies.Performs regular audits to ensure that software and hardware inventory information is accurate.Performs onboarding processes (training end users, imaging laptops, deploying hardware).Assists in the use of enterprise imaging, software deployment tools, and data migration for end user computing needs.Supports account lockouts and password resets.Manages support calls for printer break/fix services.Collaborates with the HR department regarding employee additions/changes/moves/departures.Assists in video conference setup, training, and problem resolution.Assists with printer support and maintenance.Supports and distributes company-owned mobile devices.Establishes strong relationships with end-users to advise and promote how information technology can be used to address business objectives.Participates in on-call rotation for emergency support phone queue.Assists with on-site systems, infrastructure, and networking hardware installations, in coordination with the Infrastructure team.Assists with the testing of relevant technology solutions.Participates in documenting, maintaining, and applying IT procedures/guidelines.Works with IT teams to acquire service level performance metrics for all desktop system and related infrastructure elements.Requirements
A+, MCP or other equivalent certification.BSc in IS, CS, or equivalent experience.Minimum five (5) years of experience in a desktop support and end-user support role.Windows 10/11 Pro support.Microsoft Office 2016 or newer support.Microsoft 365 support.Active Directory support.Laptop hardware/software support, Lenovo a plus.Desktop and hardware configurations, including Thunderbolt docking solutions.Apple iOS device support.LAN-based imaging.Endpoint VPN connections.Virtual desktop environments (VDI).Remote desktop support (RDP).Troubleshooting printers.Zoom and Zoom Rooms support.
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downtown Washington DC . This role will focus on providing L2 support to internal users on hardware, software, applications, and peripherals. This is a contract to permanent hire role.Responsibilities
Assists users with technical issues related to peripheral devices (docking station, keyboard, mouse, monitors, laptop, etc.) including hardware replacement.Monitors and responds to helpdesk tickets.Maintains an accurate inventory of hardware devices and software licenses to ensure the firm’s compliance with legal requirements and corporate policies.Performs regular audits to ensure that software and hardware inventory information is accurate.Performs onboarding processes (training end users, imaging laptops, deploying hardware).Assists in the use of enterprise imaging, software deployment tools, and data migration for end user computing needs.Supports account lockouts and password resets.Manages support calls for printer break/fix services.Collaborates with the HR department regarding employee additions/changes/moves/departures.Assists in video conference setup, training, and problem resolution.Assists with printer support and maintenance.Supports and distributes company-owned mobile devices.Establishes strong relationships with end-users to advise and promote how information technology can be used to address business objectives.Participates in on-call rotation for emergency support phone queue.Assists with on-site systems, infrastructure, and networking hardware installations, in coordination with the Infrastructure team.Assists with the testing of relevant technology solutions.Participates in documenting, maintaining, and applying IT procedures/guidelines.Works with IT teams to acquire service level performance metrics for all desktop system and related infrastructure elements.Requirements
A+, MCP or other equivalent certification.BSc in IS, CS, or equivalent experience.Minimum five (5) years of experience in a desktop support and end-user support role.Windows 10/11 Pro support.Microsoft Office 2016 or newer support.Microsoft 365 support.Active Directory support.Laptop hardware/software support, Lenovo a plus.Desktop and hardware configurations, including Thunderbolt docking solutions.Apple iOS device support.LAN-based imaging.Endpoint VPN connections.Virtual desktop environments (VDI).Remote desktop support (RDP).Troubleshooting printers.Zoom and Zoom Rooms support.
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