IT Application Administrator, Customer Service

**IT Application Administrator, Customer Service**at Zwift Remote (Select US States) **Seniority Level:** Mid**Location:** Remote (select U.S. states)**About the role and about You:**At Zwift, one of our key missions is to enable the enterprise to run more efficiently and effectively. We are looking for an application administrator who is a member of a growing Enterprise Business Technology team and ensures that the applications under their control are accurately configured, coordinated, documented, and supported.As the Application Administrator you will be responsible for the user management, upgrades, and support of key enterprise applications by leading and providing technical support to analyze, design, test, document, implement and manage systems. This position will play a role in operational support, managing relationships with internal groups and application developers. The ideal candidate will be process-oriented, pay close attention to details, highly motivated, and have analytical thinking skills.**What youll do:*** Acts as an escalation point for application support and troubleshooting.* Works with the business teams to understand configuration requirements; define SLAs, and commit to them.* Manages employee/contractor access to the named applications you are responsible for.* Proactively builds and maintains documentation and FAQs for using named applications and solving common problems.* Work with internal teams to understand requirements and develop solutions using a variety of tools and techniques.* Documents troubleshooting guides and provide training to users so that they are empowered to resolve issues on their own.* Provides support and assists in working with internal IT teams and technology vendors to ensure all systems are available and secure on a 24 X 7 basis.**What you'll have:*** Bachelors degree in Computer Science, Information Systems, or a related technical field.* 5+ years experience working with Application Support/Administration.* Ability to work in a fast-paced and growing environment.* Knowledge of application administration for CRM applications, user management systems, and business operations applications.* Willingness and ability to learn new skills and apply them as needed.* Experience assigning and configuring user permissions, on/offboarding.* Excellent interpersonal skills, energetic, and a self-starter.* Strong analytical and problem-solving skills.* Exceptional customer service to our business users.**Bonus points:*** Experience with managing CRM systems such as Kustomer, Solvvy, Limitless, Delighted, Discourse, Five9, Lessonly, Cleanspeak, etc.**How to stand out among the rest:**Your resume/CV is enough to show off your skills, accomplishments, and experience. However, if you choose to include a cover letter introducing us to your awesome personality, we will read that too.**Values:**Of course, we are nothing without our values. Our values ground us. They ensure we run and build a company where people love to work, feel like they are welcomed, included, and belong. Only then can they thrive and do their best work. The values we strive to live every day are:* Make It Fun* Elevate Teammates* Cultivate Our Community* Always Level Up* One Zwift for AllWe strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Zwift is proud to be an Equal Opportunity Employer. If you have a disability or special need that requires accommodation, please let us know by emailing careers@zwift.com .**Zwift, Inc. is an Equal Opportunity Employer.**Location (City) * ***Voluntary Self-Identification**For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.As set forth in Zwifts Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.Gender Please identify your race If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. 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We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.Disabilities include, but are not limited to:* Autism* Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS* Blind or low vision* Cancer* Cardiovascular or heart disease* Celiac disease* Cerebral palsy* Deaf or hard of hearing* Depression or anxiety* Diabetes* Epilepsy* Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome* In