Harris & Harris, Ltd.
Director of Collections
Harris & Harris, Ltd., Chicago, Illinois, United States, 60290
Harris & Harris has over 50 years of experience in customer care and revenue recovery, specializing in the utilities, government, and healthcare markets. We’re looking for friendly, professional, and motivated
Collections Director
to join our
Government Operations
team. If you’re looking for a company that embraces the principles of respect, compassion and trust, please apply with us today!
Collections Director
The
Collections Director
will be responsible for overseeing the collection efforts of the department and is also responsible for the supervision of the collections and cash applications staff.
Schedule:
The Call Center is open from 7:00am to 8:00pm Monday through Friday, and Saturday 8:00am to 2:00pm, and applicants must be available for shifts during these hours.
Salary:
$135,000 to $140,000 annual salary, plus 30% commission plan based on performance.
Additional Compensation and Benefits:
Medical and Dental insurances from premium providers.
401K with matching.
Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance.
Tuition Reimbursement.
Paid Time Off.
Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more.
DAY TO DAY
The ability to manage and develop several managers and supervisors simultaneously and consistently.
Responsible for the overall direction and coordination of the team.
Drive results by ensuring that goals, objectives and standards are achieved for delinquency, charge-off and total collection goals.
Must be able and willing to assist others in the collection of accounts in order to further develop the team holistically.
Monitors the team’s productivity to ensure the achievement of service deliverables and customer satisfaction. Manages and monitors call volumes.
Provides guidance to management staff to ensure the appropriate handling of customer complaints, as well as regulatory complaints to achieve satisfactory resolution.
Establishes and communicates performance standards and objectives.
Ensures the team maximizes revenue generation through specific collection activities and techniques.
Maintains and analyzes group and individual performance, and initiates appropriate motivational programs to improve performance to reach goals.
Uses call history and any necessary forecasting tools, corporate reports, and feedback from the managers/supervisors to ensure quality contacts and efficient customers.
Interfaces with other departments including Sales, Accounting and Finance, IT and HR. Makes recommendations to drive change with a focus on exceeding operational goals and customer expectations.
Provides advice and counsel to managers/supervisors regarding contact flow management, personnel issues, and anything else related to the successful running of the team.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; motivating and rewarding employees; disciplining employees; addressing complaints, resolving problems and terminating where appropriate.
WHAT YOU MUST POSSESS
Must Have:
High school diploma required; Bachelor’s Degree preferred.
A minimum of 5-7 years First and Third Party agency experience.
A minimum of 5-7 year successful, demonstrated experience at the Collection Director level.
Proven experience leading a collections team to success.
Ability to develop and implement process improvements.
Ability to prioritize work and lead a team successfully producing results.
Business acumen with strong analytical and problem-solving skills.
Additional Skills:
Extraordinary communication skills, verbally/nonverbal as well as written.
Demonstrated success in a high volume, highly competitive and fast-paced environment.
Ability to work under pressure with strict time constraints.
Strong influencing, leadership, and collaboration skills.
Must possess excellent communication, interpersonal and relationship skills.
Excellent multitasking and prioritization skills.
Nice to Have:
Experience with CUBS (Columbia Ultimate Business Systems) is a plus.
WHY HARRIS & HARRIS?
Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Founded in 1968, we have been in business for more than 50 years, and we specialize in the utilities, government, and healthcare markets.
At Harris & Harris, we’re proud to be an organization where everyone is welcome and can be their authentic selves at work. We’re passionate about celebrating the differences that make each of us unique. Our culture focuses on our employees and we look for opportunities to recognize and celebrate together. We are an organization that cares about our people. From monthly activities, bonuses and contests, to competitive wages and benefits, we foster an environment where employees feel valued.
Harris & Harris is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
Job Type: Full-time
Pay: $135,000.00 - $140,000.00 per year
Ability to Commute:
Chicago, IL 60604 (Required)
Ability to Relocate:
Chicago, IL 60604: Relocate before starting work (Required)
Work Location: In person
#J-18808-Ljbffr
Collections Director
to join our
Government Operations
team. If you’re looking for a company that embraces the principles of respect, compassion and trust, please apply with us today!
Collections Director
The
Collections Director
will be responsible for overseeing the collection efforts of the department and is also responsible for the supervision of the collections and cash applications staff.
Schedule:
The Call Center is open from 7:00am to 8:00pm Monday through Friday, and Saturday 8:00am to 2:00pm, and applicants must be available for shifts during these hours.
Salary:
$135,000 to $140,000 annual salary, plus 30% commission plan based on performance.
Additional Compensation and Benefits:
Medical and Dental insurances from premium providers.
401K with matching.
Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance.
Tuition Reimbursement.
Paid Time Off.
Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more.
DAY TO DAY
The ability to manage and develop several managers and supervisors simultaneously and consistently.
Responsible for the overall direction and coordination of the team.
Drive results by ensuring that goals, objectives and standards are achieved for delinquency, charge-off and total collection goals.
Must be able and willing to assist others in the collection of accounts in order to further develop the team holistically.
Monitors the team’s productivity to ensure the achievement of service deliverables and customer satisfaction. Manages and monitors call volumes.
Provides guidance to management staff to ensure the appropriate handling of customer complaints, as well as regulatory complaints to achieve satisfactory resolution.
Establishes and communicates performance standards and objectives.
Ensures the team maximizes revenue generation through specific collection activities and techniques.
Maintains and analyzes group and individual performance, and initiates appropriate motivational programs to improve performance to reach goals.
Uses call history and any necessary forecasting tools, corporate reports, and feedback from the managers/supervisors to ensure quality contacts and efficient customers.
Interfaces with other departments including Sales, Accounting and Finance, IT and HR. Makes recommendations to drive change with a focus on exceeding operational goals and customer expectations.
Provides advice and counsel to managers/supervisors regarding contact flow management, personnel issues, and anything else related to the successful running of the team.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; motivating and rewarding employees; disciplining employees; addressing complaints, resolving problems and terminating where appropriate.
WHAT YOU MUST POSSESS
Must Have:
High school diploma required; Bachelor’s Degree preferred.
A minimum of 5-7 years First and Third Party agency experience.
A minimum of 5-7 year successful, demonstrated experience at the Collection Director level.
Proven experience leading a collections team to success.
Ability to develop and implement process improvements.
Ability to prioritize work and lead a team successfully producing results.
Business acumen with strong analytical and problem-solving skills.
Additional Skills:
Extraordinary communication skills, verbally/nonverbal as well as written.
Demonstrated success in a high volume, highly competitive and fast-paced environment.
Ability to work under pressure with strict time constraints.
Strong influencing, leadership, and collaboration skills.
Must possess excellent communication, interpersonal and relationship skills.
Excellent multitasking and prioritization skills.
Nice to Have:
Experience with CUBS (Columbia Ultimate Business Systems) is a plus.
WHY HARRIS & HARRIS?
Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Founded in 1968, we have been in business for more than 50 years, and we specialize in the utilities, government, and healthcare markets.
At Harris & Harris, we’re proud to be an organization where everyone is welcome and can be their authentic selves at work. We’re passionate about celebrating the differences that make each of us unique. Our culture focuses on our employees and we look for opportunities to recognize and celebrate together. We are an organization that cares about our people. From monthly activities, bonuses and contests, to competitive wages and benefits, we foster an environment where employees feel valued.
Harris & Harris is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
Job Type: Full-time
Pay: $135,000.00 - $140,000.00 per year
Ability to Commute:
Chicago, IL 60604 (Required)
Ability to Relocate:
Chicago, IL 60604: Relocate before starting work (Required)
Work Location: In person
#J-18808-Ljbffr