General Manager

Job Description SummaryThe General Manager (GM) is the onsite leader of the hotel and represents the company with all guests, clients, associates, and owners. The General Manager is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on driving revenue, controlling costs, providing guest and associate satisfaction, and delivering product and service quality. To accomplish this the GM will work directly with Sonesta’s marketing, revenue management, and sales team and the shared accounting, facilities, human resources, information technology and procurement services that support the hotels.Job DescriptionDUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.Manage the direct sales activities of the hotel in partnership with the hotel’s Regional Sales Director (RSD) and Global Sales Office (GSO).Manage the overall seasonal demand strategy in partnership with the hotel’s Regional Revenue Manager (RRM).Regularly sell hotel rooms through direct client contact.Establish and implement appropriate service recovery guidelines to ensure complete guest satisfaction.Manage the Sonesta ES Suites brand positioning through the proper use of all marketing programs.Manage the front office, housekeeping, and food and beverage operation of the hotel.Manage the appearance, condition, and preventive maintenance of the physical plant.Attend Evening Social and Breakfast events as a representative of the management team of the hotel.Lead the development, implementation, and monitoring of capital and operational budgets for the hotel.Ensure the proper process is in place to manage and report the inflow of money in and out of the hotel.Ensure the proper process is in place to manage and report on the condition of the physical building(s), grounds, and parking surfaces.Ensure the proper process is in place to manage and report on the human resources and benefits programs within the hotel.Ensure the proper process is in place to manage and report on the proper use, maintenance, and location of all information technology hardware and software.Ensure the proper process is in place to manage and report on the purchasing of all supplies needed to manage the hotel.Enforce hotel standards, policies, and procedures.Act as “Manager on duty” as required.Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services.Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:Bachelor’s degree in Hotel Administration, Business Administration or related field preferred.Three years as a General Manager, Operations Manager, and/or Director of Sales in extended stay hotels preferred.Ability to speak, read, and write fluent English; other languages beneficial.Professional verbal and written communication skills.Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.Problem solving, reasoning, motivating, organizational and training abilities.Ability to prioritize and organize work assignments.Experience with Microsoft Office and Opera systems preferred.Ability to travel including some overnight travel is required.Valid driver’s license required.Frequently standing up, bending, climbing, kneeling, and moving about the facility.Will be exposed to commercial cleaning chemicals.Carrying, lifting or pulling items weighing up to 50 pounds.Frequently handling objects and equipment.Will be required to work mornings, evening, weekends, and holidays.

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