Highgate Hotels, LP
Sales & Reservations Coordinator
Highgate Hotels, LP, San Francisco, California, United States, 94199
Sales & Reservations CoordinatorRequisition ID:
2024-57504
Category:
Sales/Marketing
Job Location:
US-CA-San Francisco
Property:
Hotel Caza San Francisco
Compensation Type:
Hourly
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value.
Overview:
The Sales and Reservations Coordinator is responsible for clerical, administrative, marketing materials, and other duties to assist in the smooth operation of Sales and Reservations. He/she is also responsible for providing attentive, courteous, and efficient service to all guests.
Responsibilities:
Timely response to all telephone and email messages in an attentive, courteous, and efficient manner.
Act as liaison for the Central Reservations Office and the Hotel.
Enter reservations into the computer according to standard operating procedures.
Maintain and stay abreast of the latest computer programs/innovations (as applicable).
Data entry of all pertinent correspondence in a timely manner.
Communicate and work closely with the Sales Department concerning group bookings.
Handle all special reservations, including V.I.P. reservations, packages, and discounts.
Type all correspondence pertaining to the department.
Maintain adequate inventory of office supplies.
Responsible for the smooth operation of the office.
Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements.
Greet guests/airline/clients/employees when necessary.
Create Group Room Resumes & provide information to all departments.
Type and distribute meeting minutes.
Maintain trace file as needed.
Maintain accurate files and reports.
Assist with group services as needed.
Assist with daily operations of the Reservations Center as needed.
Attend meetings/training as required by management.
Qualifications:
High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
At least 3 to 5 years of progressive experience in a hotel or related field preferred.
Computer knowledge/skills required.
Flexible and long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.
Salary Range:
$26.00-$29.00 hourly
#J-18808-Ljbffr
2024-57504
Category:
Sales/Marketing
Job Location:
US-CA-San Francisco
Property:
Hotel Caza San Francisco
Compensation Type:
Hourly
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value.
Overview:
The Sales and Reservations Coordinator is responsible for clerical, administrative, marketing materials, and other duties to assist in the smooth operation of Sales and Reservations. He/she is also responsible for providing attentive, courteous, and efficient service to all guests.
Responsibilities:
Timely response to all telephone and email messages in an attentive, courteous, and efficient manner.
Act as liaison for the Central Reservations Office and the Hotel.
Enter reservations into the computer according to standard operating procedures.
Maintain and stay abreast of the latest computer programs/innovations (as applicable).
Data entry of all pertinent correspondence in a timely manner.
Communicate and work closely with the Sales Department concerning group bookings.
Handle all special reservations, including V.I.P. reservations, packages, and discounts.
Type all correspondence pertaining to the department.
Maintain adequate inventory of office supplies.
Responsible for the smooth operation of the office.
Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements.
Greet guests/airline/clients/employees when necessary.
Create Group Room Resumes & provide information to all departments.
Type and distribute meeting minutes.
Maintain trace file as needed.
Maintain accurate files and reports.
Assist with group services as needed.
Assist with daily operations of the Reservations Center as needed.
Attend meetings/training as required by management.
Qualifications:
High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
At least 3 to 5 years of progressive experience in a hotel or related field preferred.
Computer knowledge/skills required.
Flexible and long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.
Salary Range:
$26.00-$29.00 hourly
#J-18808-Ljbffr