Insight Global
Systems Analyst
Insight Global, Durham, North Carolina, United States, 27703
- Technical support and liaison for clients wishing to integrate with team products.-Hands-on problem solving around API connectivity and usage, using system logs and tooling in a proactive manner.-Participation in integration and end-to-end testing with the client and 3rd party systems, to ensure our clients receive a premium service.
Main duties and responsibilities:-Liaise with multiple clients as a point of contact, to illicit their high-level business needs, timelines and expectations and bring that information back into the team in a structured way.-Be sufficiently conversant with the business and our main systems, especially our transport management and warehousing systems.-Help forge a bridge between the MIL development team and operational teams across the business, in order to optimize integration solutions for our clients.-Gain an understanding of our API product suite, so that you are confident talking about their features to API u .-Key to the client onboading process, answering questions and providing first-line technical support when required.-First line technical support for live clients
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience-Experience in a previous client-facing role, with examples-Familiarity with RESTful APIs and authentication methods-Comfortable using Postman (or similar), basic queries for MS Application Insights log searching and any other similar 1st line support tooling.-Ability to multi-task and provide hands-on input to problem solving.-Familiar working in a cross-functional team and --Lean thinking to hit deadlines.
Nice to Have Skills & Experience-Experience working with QA systems, participation in audits, working with standard operating systems, risk assessment, KNEAT, Docusign.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Main duties and responsibilities:-Liaise with multiple clients as a point of contact, to illicit their high-level business needs, timelines and expectations and bring that information back into the team in a structured way.-Be sufficiently conversant with the business and our main systems, especially our transport management and warehousing systems.-Help forge a bridge between the MIL development team and operational teams across the business, in order to optimize integration solutions for our clients.-Gain an understanding of our API product suite, so that you are confident talking about their features to API u .-Key to the client onboading process, answering questions and providing first-line technical support when required.-First line technical support for live clients
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience-Experience in a previous client-facing role, with examples-Familiarity with RESTful APIs and authentication methods-Comfortable using Postman (or similar), basic queries for MS Application Insights log searching and any other similar 1st line support tooling.-Ability to multi-task and provide hands-on input to problem solving.-Familiar working in a cross-functional team and --Lean thinking to hit deadlines.
Nice to Have Skills & Experience-Experience working with QA systems, participation in audits, working with standard operating systems, risk assessment, KNEAT, Docusign.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.