Advanced Micro Devices , Inc.
Lead Customer Engineer
Advanced Micro Devices , Inc., Spring, Texas, us, 77391
Overview:
WHAT YOU DO AT AMD CHANGES EVERYTHINGWe care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the worlds most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives.AMD together we advance_Responsibilities:Lead Customer Engineer-Data Center GPUTHE TEAM:AMD's Data Center GPU organization is transforming the industry with our AI based Graphic Processors. Our primary objective is to design exceptional products that drive the evolution of computing experiences, serving as the cornerstone for enterprise Data Centers, (AI) Artificial Intelligence, HPC and Embedded systems. If this resonates with you, come and joining our Data Center GPU organization where we are building amazing AI powered products with amazing people.THE ROLE:The Datacenter GPU System Engineering team is seeking a Lead Partner Engineer. In this customer-focused role, you will be working with the worlds AI & HPC GPUs being designed into exascale class supercomputers. You will be working directly with key external OEM partners, field application teams, internal development teams, and other stakeholders to bring a portfolio of next-generation Server Platforms to market using AMDs Instinct Accelerators and support them post-production.THE PERSON:A successful candidate is familiar with driving and sustaining best-in-class technical support and improving overall customer satisfaction through resolution and closure of escalated technical support issues and managing needed collaboration between the end customer, software development, field applications, product management, business development, and executive management.KEY RESPONSIBILITIES:Manage technical interaction with OEM/ODM Partners to enable deployment of AMD Instinct Accelerators in Partner systems.Support Partners in the bring-up and validation of AMD Instinct GPUs in their system, guide partners on use of AMD tools, qualification test methods, and analysis of test results.Lead the debug of Partner/Customer issues (HW, firmware, driver), working with a cross-functional team and driving the root cause investigation.Work with Partners on the development of manufacturing/screen tests to ensure reliability at scale.Understand Partner requirements and schedule, identify gaps in AMD offering and work with other stakeholders to close them.Author design guideline, technical presentations, and training material.Provide recommendation to improve customer experience with our SW and HW.PREFERRED EXPERIENCE:Senior years of experience in Data Center system design, board design, validation, or Application Engineering, preferably in external customer facing roles.Strong knowledge in PC/server architecture and interfaces, experience with system level debug.Strong System Level debugging skills with hands-on experiences in system bring-up, HW debug, and performance optimizations on various system architectures.Understanding and experience working with Enterprise Linux environment (Ubuntu, CentOS/RHEL and SLES).Excellent oral and written communication skills to communicate technical results clearly and accurately.Test or design experience in system interconnect technologies (PCIe, XGMI, CXL, USB, I/O Controllers)Familiarity with various deployment models including cloud, virtualization and containers.Automation, orchestration, delivery via Kubernetes, Docker, or Mesos.Experience or knowledge of server firmware/BIOS settings, boot process, server monitoring and management SW.Experience relating to power and thermal management.Solid knowledge of Shell/BASH, C/C++, Python, or other framework.Experience with OpenCL, CUDA, or ROCm is a plus.ACADEMIC CREDENTIALS:BS in Electrical Engineering, Computer Engineering, or Computer Science. MS or PhD a plus.LOCATION:Santa Clara, CA#LI-EV1#LI-HYBRIDQualifications:At AMD, your base pay is one part of your total rewards package. Your base pay will depend on where your skills, qualifications, experience, and location fit into the hiring range for the position. You may be eligible for incentives based upon your role such as either an annual bonus or sales incentive. Many AMD employees have the opportunity to own shares of AMD stock, as well as a discount when purchasing AMD stock if voluntarily participating in AMDs Employee Stock Purchase Plan. Youll also be eligible for competitive benefits described in more detail here.AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants needs under the respective laws throughout all stages of the recruitment and selection process.
WHAT YOU DO AT AMD CHANGES EVERYTHINGWe care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the worlds most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives.AMD together we advance_Responsibilities:Lead Customer Engineer-Data Center GPUTHE TEAM:AMD's Data Center GPU organization is transforming the industry with our AI based Graphic Processors. Our primary objective is to design exceptional products that drive the evolution of computing experiences, serving as the cornerstone for enterprise Data Centers, (AI) Artificial Intelligence, HPC and Embedded systems. If this resonates with you, come and joining our Data Center GPU organization where we are building amazing AI powered products with amazing people.THE ROLE:The Datacenter GPU System Engineering team is seeking a Lead Partner Engineer. In this customer-focused role, you will be working with the worlds AI & HPC GPUs being designed into exascale class supercomputers. You will be working directly with key external OEM partners, field application teams, internal development teams, and other stakeholders to bring a portfolio of next-generation Server Platforms to market using AMDs Instinct Accelerators and support them post-production.THE PERSON:A successful candidate is familiar with driving and sustaining best-in-class technical support and improving overall customer satisfaction through resolution and closure of escalated technical support issues and managing needed collaboration between the end customer, software development, field applications, product management, business development, and executive management.KEY RESPONSIBILITIES:Manage technical interaction with OEM/ODM Partners to enable deployment of AMD Instinct Accelerators in Partner systems.Support Partners in the bring-up and validation of AMD Instinct GPUs in their system, guide partners on use of AMD tools, qualification test methods, and analysis of test results.Lead the debug of Partner/Customer issues (HW, firmware, driver), working with a cross-functional team and driving the root cause investigation.Work with Partners on the development of manufacturing/screen tests to ensure reliability at scale.Understand Partner requirements and schedule, identify gaps in AMD offering and work with other stakeholders to close them.Author design guideline, technical presentations, and training material.Provide recommendation to improve customer experience with our SW and HW.PREFERRED EXPERIENCE:Senior years of experience in Data Center system design, board design, validation, or Application Engineering, preferably in external customer facing roles.Strong knowledge in PC/server architecture and interfaces, experience with system level debug.Strong System Level debugging skills with hands-on experiences in system bring-up, HW debug, and performance optimizations on various system architectures.Understanding and experience working with Enterprise Linux environment (Ubuntu, CentOS/RHEL and SLES).Excellent oral and written communication skills to communicate technical results clearly and accurately.Test or design experience in system interconnect technologies (PCIe, XGMI, CXL, USB, I/O Controllers)Familiarity with various deployment models including cloud, virtualization and containers.Automation, orchestration, delivery via Kubernetes, Docker, or Mesos.Experience or knowledge of server firmware/BIOS settings, boot process, server monitoring and management SW.Experience relating to power and thermal management.Solid knowledge of Shell/BASH, C/C++, Python, or other framework.Experience with OpenCL, CUDA, or ROCm is a plus.ACADEMIC CREDENTIALS:BS in Electrical Engineering, Computer Engineering, or Computer Science. MS or PhD a plus.LOCATION:Santa Clara, CA#LI-EV1#LI-HYBRIDQualifications:At AMD, your base pay is one part of your total rewards package. Your base pay will depend on where your skills, qualifications, experience, and location fit into the hiring range for the position. You may be eligible for incentives based upon your role such as either an annual bonus or sales incentive. Many AMD employees have the opportunity to own shares of AMD stock, as well as a discount when purchasing AMD stock if voluntarily participating in AMDs Employee Stock Purchase Plan. Youll also be eligible for competitive benefits described in more detail here.AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants needs under the respective laws throughout all stages of the recruitment and selection process.