County of Nevada, CA
Sheriff's Dispatcher I
County of Nevada, CA, Nevada City, California, United States, 95959
Salary :
$60,653.88 - $74,046.00 Annually
Location :
Nevada City, CA
Job Type:
Full Time
Job Number:
2024-0003
Department:
Sheriff-Dispatch
Opening Date:
09/03/2024
Closing Date:
12/1/2024 11:59 PM Pacific
Definition and Class Characteristics
THIS RECRUITMENT IS TO ESTABLISH AN ELIGIBILITY LIST OF QUALIFIED CANDIDATES TO FILL FUTURE VACANT POSITIONS
We are looking for highly motivated and passionate individuals to join our Public Safety Dispatch team as Sheriff's Dispatchers!
Do you enjoy helping people and can be calm under pressure? Do you enjoy working in a fast paced environment? Have you ever considered working as a Sheriff's Dispatcher? This highly sought after career allows you to be the first, first responder assisting the community in their time of need. If you are someone who is able to handle multiple tasks at once and doesn't mind shift work including nights and holidays, this is the perfect opportunity for you!
Our 9-1-1 dispatch center is staffed with highly dedicated professionals who answer over 50,000 calls a year. Being a dispatcher is one of the toughest jobs that you'll ever love.
**UP TO $5,000.00 HIRING BONUS**
THIS RECRUITMENT IS TO ESTABLISH AN ELIGIBILITY LIST OF QUALIFIED CANDIDATES TO FILL FUTURE VANCANT POSITIONS
POST PUBLIC SAFETY DISPATCHER WRITTEN EXAM DATES:
EXAM DATE:
TUESDAY, DECEMBER 10, 2024
INTERVIEW DATE:
WEDNESDAY, JANUARY 8, 2025
ADVANCED NOTICE OF TESTING AND INTERVIEW DATES ALLOWS OUR CANDIDATES THE OPPORTUNITY TO ADJUST SCHEDULES FOR PARTICIPATION IN OUR EXAMINATION PROCESS.
**IF YOU APPLY DURING THIS RECRUITMENT PERIOD, PLEASE PLAN TO BE AVAILABLE ON THE WRITTEN EXAM DATE INDICATED ABOVE. IF YOU ARE NOT AVAILABLE PLEASE PLAN TO APPLY IN A FUTURE RECRUITMENT PERIOD.
WRITTEN EXAM IS SCHEDULED IN NEVADA COUNTY - NO REMOTE TESTING OPTIONS
If you are interested in taking the first step towards a career in law enforcement and are motivated to join our team after learning about us and what we do to make a difference in our community, apply to be a part of our team. We want to meet you!
The law enforcement dispatch field is exciting, and provides opportunities for growth and promotion.
Apply now to become a part of our incredible team.Recruitment incentives-between $1,000.00 and $5,000.00 paid over a 1-year period (either new or lateral hires). The recruitment incentive is paid in two parts, half upon hire and the remainder paid upon completion of a 12-month probation period.
Relocation Incentives, Referral Bonuses, Tuition Reimbursement and Student Loan Repayments are also available to qualified candidates!
Benefits:This is a full-time position and the County of Nevada offers an extensive benefit package including, but not limited to, CalPERS retirement, medical, dental and vision insurance, life insurance, and flexible spending accounts (FSA).Nevada County is a qualifying employer for the Public Service Loan Forgiveness (PSLF) program through the Department of Education.HIRING PROCESS
Step 1:
Apply! Complete your job application.
Step 2:
Attend the POST Public Safety Dispatcher Written Exam with a score of 47.0 or higher. This exam is designed to measure your verbal ability, reasoning, memory and perceptual ability.
Step 3:
Candidates who successfully pass the POST Public Safety Dispatcher Exam will be placed on our eligibility list. Your name will remain our eligibility list for six months.
Step 4:
Prepare your POST Personal History Statement in preparation of oral interviews.
Step 5:
Interviews - Our Dispatch management team will schedule oral panel interviews with candidates on the eligibility list. A completed POST Personal History Statement must be provided at the time of oral interview.
Step 6 : Background investigation - After successful passing of the oral interviews, eligible applicants will undergo an in-depth background investigation.
Step 7:
Sheriff's Interview / Conditional Job Offer: After successfully passing a background investigation, applicants at this state will be invited to a Captain's interview, then a Sheriff's interview. If applicants pass both the Captain's and Sheriff's interviews they will receive a conditional job offer pending the successful completion of a medical and psychological exam, and drug and alcohol test. Once all conditions are met, a start date will be issued.
Why Nevada County?
Our leadership values employee development and engagement, promotes open and transparent communication, sets us up to be a hard-working organization, and recognizes our contributions. Our leadership connects with the community, listens to them, and provides relevant programming to keep us safe and healthy.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Read the full for more information.Examples of Duties
Under general supervision, receives and assesses 911 system emergency and non-emergency calls and dispatches fire, medical and law enforcement personnel; maintains radio and telephone communication between the Nevada County Sheriff's Department and law enforcement, fire protection, and emergency service personnel within the County; and performs related work as required.
Sheriff's Dispatcher I:This is the entry-level classification in the series. Initially under close supervision, incumbents learn and perform duties of increasing complexity. This class is flexibly staffed with Sheriff's Dispatcher II and incumbents normally advance to the higher level after gaining sufficient experience and demonstrating proficiency to meet the requirements of the Sheriff's Dispatcher II.
Education and Experience Required
Level I:Completion of 12th grade and one year of experience in a setting which involves public contact, heavy phone usage, or customer service.
Licenses and Certificates:Possession of a valid California or Nevada driver's license within 30 days of hire.Must complete POST (Peace Officer Standards Training) Dispatch Academy training within 12 months of date of hire and complete CLETS/NCIC certification within the designated training period.
PROOF OF TYPING AT A NET RATE OF 35 WPM IS REQUIRED.
PLEASE ATTACH PROOF OF YOUR TYPING ABILITY TO APPLICATION.If you don't have a typing certificate, please visit www.freetypinggame.net
Click on the Tests tab at the top and then select Free Certificate Tests and follow the steps. Once you have your certificate, save it and attach it in the attachment section of your application prior to submitting.
Physical Demands and Working Conditions:Sustained posture and attentiveness for console operation with limited breaks; vision sufficient to read video monitors, annunciator lights, computer screens, and printed materials; manual dexterity to operate control console, computer keyboards, telephone, radio and standard office equipment; speech and hearing to communicate clearly by radio, telephone and in person.
Must work rotating shifts, holidays, weekends, and overtime.
Some accommodations may be made for some physical demands for otherwise qualified individuals who require and request such accommodations.
Other Requirements:Must submit to and pass a psychological evaluation, medical examination and a background investigation.
This class description lists the major duties and requirements of the job and is not all-inclusive. Not all duties are necessarily performed by each incumbent. Incumbents may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.
Benefits GuideThe Benefits Guide is a comprehensive document for employees of the County of Nevada. Information contained in this summary of benefits is not a binding document. Refer to specific unit summaries and agreements (MOUs) for additional benefit information for each employee group.
Health InsuranceThe County sponsored plan for 2024 is the PERS Gold PPO, but you can also choose plans from providers such as Anthem, Blue Shield, and PORAC (if you are a member) to suit your needs.
2024 Health Insurance PlansAnthem Select HMOAnthem Traditional HMOBlue Shield CalPERS Access+ HMOBlue Shield Trio HMOKaiser HMOPERS Gold PPO (County sponsored plan)PERS Platinum PPOPORAC (Available to PORAC members only)Flexible Spending AccountsThe County offers employees the option to contribute to a pre-tax medical FSA and dependent Care FSA.
Life InsuranceVoya is the County's life insurance provider. We offer the following products through Voya:
Basic Accidental Death and DismembermentBasic Term LifeOptional Accidental Death and Dismemberment plansOptional Dependent Term LifeOptional Term Life
Dental & Vision InsuranceNevada County employees can opt to receive dental and vision insurance without opting for health insurance coverage as well. This will give employees more flexibility to match their choice of insurance plans to their specific needs. Delta Dental is the dental provider offered through Nevada County and VSP Vision Care is our vision care provider.
RetirementThe County is a member of the CalPERS retirement system and provides the opportunity for voluntary contributions to a 457 deferred compensation account through Nationwide by way of pre-tax and Roth payroll deductions.
CalPERS Miscellaneous Tiers:
Tier 1 (Classic-former employee originally hired on or before 12/13/12 and are returning to Nevada County) 2.7% @ 55
Tier 2 (Hired by a CalPERS employer between 12/14/12-12/31/12 and coming to Nevada County with less than 6 months between separation from former CalPERS employer and hire date with Nevada County) 2%@60
Tier 3 (Hired by first CalPERS employer on or after 1/1/13 or having a break in service of more than six months between another CalPERS employer and Nevada County) 2%@62
CalPERS Safety tiers:
Tier 1 (Classic-former employees originally hired on or before 12/13/12 and are returning to Nevada County) 3% @ 50.
Tier 2 (Hired by a CalPERS employer between 7/2411-12/31/12 and coming to Nevada County with less than 6-months between separation from former CalPERS employer and hire date with Nevada County) 3% @ 55.
Tier 3 (Hired by any CalPERS employer on or after 1/1/13) 2.7% @ 57.
We encourage you to visit the CalPERS home page, , to search related information about the retirement plans noted here so that you fully understand what your retirement formula means to you.
NEVADA COUNTY IS AN EQUAL OPPORTUNITY EMPLOYERAny information on this page or documents and links are subject to change without notice.
Nevada County Human Resources Department950 Maidu Avenue, Nevada City, CA 95959 (530) 265-7010 option 2Human.resources@nevadacountyca.govwww.nevadacountyca.gov
01
Which of the following best describes your level of education?
High School or GEDSome collegeAssociates DegreeBachelor's DegreeMaster's Degree
02
Which of the following best describes your experience involving heavy phone usage.
Less than one yearOne to two yearsTwo to three yearsFour or more years
03
Which of the following best describes your public contact experience?
Occasionally: 10 or less hours per weekAverage: 20 to 30 hours per weekExtensive: On a daily basis
04
How would you describe your customer service experience?
NoneMy job experience involves very little contact with customers or clientsMy jobs always involve contact with the public or clients. I spend at least half my day interacting with them.Most of my experience has involved spending almost all day resolving customer issues.
05
Have you attached a typing certificate which verifies your ability to type at least 35 words per minute? If you do not have a typing certificate, you may easily obtain one by visiting freetypinggame.net, select the Tests tab and then select Free Certificate Tests. If you do not attach a certificate showing you can type at least 35 WPM, you will be disqualified from further consideration.
Yes, I have attached a certificate.No, I have not attached a certificate and understand my application will be disqualified from consideration.
06
What is your net typing speed reflected on the typing certificate you attached to your application.
07
Experience has shown that many applicants for the Dispatcher I position consider only the positive aspects of the job while ignoring some of its less attractive features. As a result, when new employees encounter negative job features, they sometimes react by leaving the job well before training is completed, sometimes in only a few months. Early resignations that result from lack of accurate job knowledge, contribute to a much higher than desirable attrition rate among dispatchers.There are many satisfying and rewarding aspects to the Dispatcher I position, and there is no question that Dispatchers make significant contributions to the welfare and safety of their fellow citizens. It is important for all applicants to carefully consider both the positive and negative features of a career before deciding to test for the position. The job factors listed below are features of the Dispatcher I position. If any of these factors' present problems for you, we strongly suggest that you consider alternative employment choices which may better fit your career goals. Please answer YES or NO for each statement below to indicate you have read and thought about each factor. If you answer NO to any, this may not be the career for you and your application will be disqualified from further consideration. Please indicate that you understand this statement.
YESNO
08
Unable to physically leave your work site at your own discretion.
YESNO
09
Unable to schedule rest breaks. Breaks are taken as the workload permits. Meals are eaten at the workstation console.
YESNO
10
Work at an isolated work site with no public transportation.
YESNO
11
Work within an organization that requires you to conform to detailed operational standards and work through a highly structured chain of command.
YESNO
12
During your 12-month probationary period, you will be in a rigorous training period. You may make errors and mistakes, our trainers will will note the items and coach you in order to help ensure you meet performance standards.
YESNO
13
Work at a rapid pace over which you have little control.
YESNO
14
Maintain intense concentration and attention for extended periods of time.
YESNO
15
Receive a daily rating of your job performance including coaching and positive and negative feedback.
YESNO
16
Be required to work every type of shift.
YESNO
17
Be required to work weekends on a regular basis.
YESNO
18
Be required to work any and all holidays.
YESNO
19
Work assigned shifts and assigned overtime.
YESNO
20
Have no choice of which days you work.
YESNO
21
Be prepared to work immediately when your shift begins. Tardiness is unacceptable when engaged in the business of public safety.
YESNO
22
Required to change work shift, days off, or cancel holiday plans on short notice.
YESNO
23
Answer telephone calls from callers who are screaming at you.
YESNO
24
Answer telephone calls from callers who are directing obscene language at you.
YESNO
25
Answer and respond to telephone calls where the caller is drunk, irrational, or confused.
YESNO
26
Answer and respond to telephone calls where a violent crime is in progress.
YESNO
27
Answer and respond to telephone calls where the caller is almost impossible to understand.
YESNO
28
Be willing to make quick decisions with limited information in which one or more person's safety is at stake.
YESNO
29
Ability to handle life threatening, emergency situations involving law enforcement officers while maintaining a calm, professional demeanor.
YESNO
Required Question
$60,653.88 - $74,046.00 Annually
Location :
Nevada City, CA
Job Type:
Full Time
Job Number:
2024-0003
Department:
Sheriff-Dispatch
Opening Date:
09/03/2024
Closing Date:
12/1/2024 11:59 PM Pacific
Definition and Class Characteristics
THIS RECRUITMENT IS TO ESTABLISH AN ELIGIBILITY LIST OF QUALIFIED CANDIDATES TO FILL FUTURE VACANT POSITIONS
We are looking for highly motivated and passionate individuals to join our Public Safety Dispatch team as Sheriff's Dispatchers!
Do you enjoy helping people and can be calm under pressure? Do you enjoy working in a fast paced environment? Have you ever considered working as a Sheriff's Dispatcher? This highly sought after career allows you to be the first, first responder assisting the community in their time of need. If you are someone who is able to handle multiple tasks at once and doesn't mind shift work including nights and holidays, this is the perfect opportunity for you!
Our 9-1-1 dispatch center is staffed with highly dedicated professionals who answer over 50,000 calls a year. Being a dispatcher is one of the toughest jobs that you'll ever love.
**UP TO $5,000.00 HIRING BONUS**
THIS RECRUITMENT IS TO ESTABLISH AN ELIGIBILITY LIST OF QUALIFIED CANDIDATES TO FILL FUTURE VANCANT POSITIONS
POST PUBLIC SAFETY DISPATCHER WRITTEN EXAM DATES:
EXAM DATE:
TUESDAY, DECEMBER 10, 2024
INTERVIEW DATE:
WEDNESDAY, JANUARY 8, 2025
ADVANCED NOTICE OF TESTING AND INTERVIEW DATES ALLOWS OUR CANDIDATES THE OPPORTUNITY TO ADJUST SCHEDULES FOR PARTICIPATION IN OUR EXAMINATION PROCESS.
**IF YOU APPLY DURING THIS RECRUITMENT PERIOD, PLEASE PLAN TO BE AVAILABLE ON THE WRITTEN EXAM DATE INDICATED ABOVE. IF YOU ARE NOT AVAILABLE PLEASE PLAN TO APPLY IN A FUTURE RECRUITMENT PERIOD.
WRITTEN EXAM IS SCHEDULED IN NEVADA COUNTY - NO REMOTE TESTING OPTIONS
If you are interested in taking the first step towards a career in law enforcement and are motivated to join our team after learning about us and what we do to make a difference in our community, apply to be a part of our team. We want to meet you!
The law enforcement dispatch field is exciting, and provides opportunities for growth and promotion.
Apply now to become a part of our incredible team.Recruitment incentives-between $1,000.00 and $5,000.00 paid over a 1-year period (either new or lateral hires). The recruitment incentive is paid in two parts, half upon hire and the remainder paid upon completion of a 12-month probation period.
Relocation Incentives, Referral Bonuses, Tuition Reimbursement and Student Loan Repayments are also available to qualified candidates!
Benefits:This is a full-time position and the County of Nevada offers an extensive benefit package including, but not limited to, CalPERS retirement, medical, dental and vision insurance, life insurance, and flexible spending accounts (FSA).Nevada County is a qualifying employer for the Public Service Loan Forgiveness (PSLF) program through the Department of Education.HIRING PROCESS
Step 1:
Apply! Complete your job application.
Step 2:
Attend the POST Public Safety Dispatcher Written Exam with a score of 47.0 or higher. This exam is designed to measure your verbal ability, reasoning, memory and perceptual ability.
Step 3:
Candidates who successfully pass the POST Public Safety Dispatcher Exam will be placed on our eligibility list. Your name will remain our eligibility list for six months.
Step 4:
Prepare your POST Personal History Statement in preparation of oral interviews.
Step 5:
Interviews - Our Dispatch management team will schedule oral panel interviews with candidates on the eligibility list. A completed POST Personal History Statement must be provided at the time of oral interview.
Step 6 : Background investigation - After successful passing of the oral interviews, eligible applicants will undergo an in-depth background investigation.
Step 7:
Sheriff's Interview / Conditional Job Offer: After successfully passing a background investigation, applicants at this state will be invited to a Captain's interview, then a Sheriff's interview. If applicants pass both the Captain's and Sheriff's interviews they will receive a conditional job offer pending the successful completion of a medical and psychological exam, and drug and alcohol test. Once all conditions are met, a start date will be issued.
Why Nevada County?
Our leadership values employee development and engagement, promotes open and transparent communication, sets us up to be a hard-working organization, and recognizes our contributions. Our leadership connects with the community, listens to them, and provides relevant programming to keep us safe and healthy.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Read the full for more information.Examples of Duties
Under general supervision, receives and assesses 911 system emergency and non-emergency calls and dispatches fire, medical and law enforcement personnel; maintains radio and telephone communication between the Nevada County Sheriff's Department and law enforcement, fire protection, and emergency service personnel within the County; and performs related work as required.
Sheriff's Dispatcher I:This is the entry-level classification in the series. Initially under close supervision, incumbents learn and perform duties of increasing complexity. This class is flexibly staffed with Sheriff's Dispatcher II and incumbents normally advance to the higher level after gaining sufficient experience and demonstrating proficiency to meet the requirements of the Sheriff's Dispatcher II.
Education and Experience Required
Level I:Completion of 12th grade and one year of experience in a setting which involves public contact, heavy phone usage, or customer service.
Licenses and Certificates:Possession of a valid California or Nevada driver's license within 30 days of hire.Must complete POST (Peace Officer Standards Training) Dispatch Academy training within 12 months of date of hire and complete CLETS/NCIC certification within the designated training period.
PROOF OF TYPING AT A NET RATE OF 35 WPM IS REQUIRED.
PLEASE ATTACH PROOF OF YOUR TYPING ABILITY TO APPLICATION.If you don't have a typing certificate, please visit www.freetypinggame.net
Click on the Tests tab at the top and then select Free Certificate Tests and follow the steps. Once you have your certificate, save it and attach it in the attachment section of your application prior to submitting.
Physical Demands and Working Conditions:Sustained posture and attentiveness for console operation with limited breaks; vision sufficient to read video monitors, annunciator lights, computer screens, and printed materials; manual dexterity to operate control console, computer keyboards, telephone, radio and standard office equipment; speech and hearing to communicate clearly by radio, telephone and in person.
Must work rotating shifts, holidays, weekends, and overtime.
Some accommodations may be made for some physical demands for otherwise qualified individuals who require and request such accommodations.
Other Requirements:Must submit to and pass a psychological evaluation, medical examination and a background investigation.
This class description lists the major duties and requirements of the job and is not all-inclusive. Not all duties are necessarily performed by each incumbent. Incumbents may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.
Benefits GuideThe Benefits Guide is a comprehensive document for employees of the County of Nevada. Information contained in this summary of benefits is not a binding document. Refer to specific unit summaries and agreements (MOUs) for additional benefit information for each employee group.
Health InsuranceThe County sponsored plan for 2024 is the PERS Gold PPO, but you can also choose plans from providers such as Anthem, Blue Shield, and PORAC (if you are a member) to suit your needs.
2024 Health Insurance PlansAnthem Select HMOAnthem Traditional HMOBlue Shield CalPERS Access+ HMOBlue Shield Trio HMOKaiser HMOPERS Gold PPO (County sponsored plan)PERS Platinum PPOPORAC (Available to PORAC members only)Flexible Spending AccountsThe County offers employees the option to contribute to a pre-tax medical FSA and dependent Care FSA.
Life InsuranceVoya is the County's life insurance provider. We offer the following products through Voya:
Basic Accidental Death and DismembermentBasic Term LifeOptional Accidental Death and Dismemberment plansOptional Dependent Term LifeOptional Term Life
Dental & Vision InsuranceNevada County employees can opt to receive dental and vision insurance without opting for health insurance coverage as well. This will give employees more flexibility to match their choice of insurance plans to their specific needs. Delta Dental is the dental provider offered through Nevada County and VSP Vision Care is our vision care provider.
RetirementThe County is a member of the CalPERS retirement system and provides the opportunity for voluntary contributions to a 457 deferred compensation account through Nationwide by way of pre-tax and Roth payroll deductions.
CalPERS Miscellaneous Tiers:
Tier 1 (Classic-former employee originally hired on or before 12/13/12 and are returning to Nevada County) 2.7% @ 55
Tier 2 (Hired by a CalPERS employer between 12/14/12-12/31/12 and coming to Nevada County with less than 6 months between separation from former CalPERS employer and hire date with Nevada County) 2%@60
Tier 3 (Hired by first CalPERS employer on or after 1/1/13 or having a break in service of more than six months between another CalPERS employer and Nevada County) 2%@62
CalPERS Safety tiers:
Tier 1 (Classic-former employees originally hired on or before 12/13/12 and are returning to Nevada County) 3% @ 50.
Tier 2 (Hired by a CalPERS employer between 7/2411-12/31/12 and coming to Nevada County with less than 6-months between separation from former CalPERS employer and hire date with Nevada County) 3% @ 55.
Tier 3 (Hired by any CalPERS employer on or after 1/1/13) 2.7% @ 57.
We encourage you to visit the CalPERS home page, , to search related information about the retirement plans noted here so that you fully understand what your retirement formula means to you.
NEVADA COUNTY IS AN EQUAL OPPORTUNITY EMPLOYERAny information on this page or documents and links are subject to change without notice.
Nevada County Human Resources Department950 Maidu Avenue, Nevada City, CA 95959 (530) 265-7010 option 2Human.resources@nevadacountyca.govwww.nevadacountyca.gov
01
Which of the following best describes your level of education?
High School or GEDSome collegeAssociates DegreeBachelor's DegreeMaster's Degree
02
Which of the following best describes your experience involving heavy phone usage.
Less than one yearOne to two yearsTwo to three yearsFour or more years
03
Which of the following best describes your public contact experience?
Occasionally: 10 or less hours per weekAverage: 20 to 30 hours per weekExtensive: On a daily basis
04
How would you describe your customer service experience?
NoneMy job experience involves very little contact with customers or clientsMy jobs always involve contact with the public or clients. I spend at least half my day interacting with them.Most of my experience has involved spending almost all day resolving customer issues.
05
Have you attached a typing certificate which verifies your ability to type at least 35 words per minute? If you do not have a typing certificate, you may easily obtain one by visiting freetypinggame.net, select the Tests tab and then select Free Certificate Tests. If you do not attach a certificate showing you can type at least 35 WPM, you will be disqualified from further consideration.
Yes, I have attached a certificate.No, I have not attached a certificate and understand my application will be disqualified from consideration.
06
What is your net typing speed reflected on the typing certificate you attached to your application.
07
Experience has shown that many applicants for the Dispatcher I position consider only the positive aspects of the job while ignoring some of its less attractive features. As a result, when new employees encounter negative job features, they sometimes react by leaving the job well before training is completed, sometimes in only a few months. Early resignations that result from lack of accurate job knowledge, contribute to a much higher than desirable attrition rate among dispatchers.There are many satisfying and rewarding aspects to the Dispatcher I position, and there is no question that Dispatchers make significant contributions to the welfare and safety of their fellow citizens. It is important for all applicants to carefully consider both the positive and negative features of a career before deciding to test for the position. The job factors listed below are features of the Dispatcher I position. If any of these factors' present problems for you, we strongly suggest that you consider alternative employment choices which may better fit your career goals. Please answer YES or NO for each statement below to indicate you have read and thought about each factor. If you answer NO to any, this may not be the career for you and your application will be disqualified from further consideration. Please indicate that you understand this statement.
YESNO
08
Unable to physically leave your work site at your own discretion.
YESNO
09
Unable to schedule rest breaks. Breaks are taken as the workload permits. Meals are eaten at the workstation console.
YESNO
10
Work at an isolated work site with no public transportation.
YESNO
11
Work within an organization that requires you to conform to detailed operational standards and work through a highly structured chain of command.
YESNO
12
During your 12-month probationary period, you will be in a rigorous training period. You may make errors and mistakes, our trainers will will note the items and coach you in order to help ensure you meet performance standards.
YESNO
13
Work at a rapid pace over which you have little control.
YESNO
14
Maintain intense concentration and attention for extended periods of time.
YESNO
15
Receive a daily rating of your job performance including coaching and positive and negative feedback.
YESNO
16
Be required to work every type of shift.
YESNO
17
Be required to work weekends on a regular basis.
YESNO
18
Be required to work any and all holidays.
YESNO
19
Work assigned shifts and assigned overtime.
YESNO
20
Have no choice of which days you work.
YESNO
21
Be prepared to work immediately when your shift begins. Tardiness is unacceptable when engaged in the business of public safety.
YESNO
22
Required to change work shift, days off, or cancel holiday plans on short notice.
YESNO
23
Answer telephone calls from callers who are screaming at you.
YESNO
24
Answer telephone calls from callers who are directing obscene language at you.
YESNO
25
Answer and respond to telephone calls where the caller is drunk, irrational, or confused.
YESNO
26
Answer and respond to telephone calls where a violent crime is in progress.
YESNO
27
Answer and respond to telephone calls where the caller is almost impossible to understand.
YESNO
28
Be willing to make quick decisions with limited information in which one or more person's safety is at stake.
YESNO
29
Ability to handle life threatening, emergency situations involving law enforcement officers while maintaining a calm, professional demeanor.
YESNO
Required Question