Exceptions Specialist- HOA

OverviewBanc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California (the “bank”). Banc of California is one of the nation’s premier relationship-based business banks focused on providing banking and treasury management services to small-, middle-market, and venture-backed businesses. Banc of California offers a broad range of loan and deposit products and services through more than 70 full-service branches throughout California and in Denver, Colorado, and Durham, North Carolina, as well as full-stack payment processing solutions through its subsidiary, Deepstack Technologies. The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more.JOB SUMMARY:This experienced banking professional will be responsible for providing decisions on various banking exception reports and activities within daily deadlines. This will include performing client outreach via phone, email or in-house applications to obtain client pay decisions to update reports and resolve various posting discrepancies. This specialist will be expected to influence customers to provide recommendations in a timely manner but still be client centric in conversations.This banking professional will work with internal bank partners to solve exceptions for checks, ACH, wires and other banking payment systems. The Exceptions Specialist will need to provide analysis and recommendations to minimize all exceptions received from internal or external partners. The assigned responsibilities require the employee to be a problem solver with identifying root cause on exceptions to lower exposure to the Bank and escalate to management with recommendations.Responsibilities:Completing Non-Post report dailyCompleting Large items review dailyCompleting Non sufficient funds/Overdraft report dailyFraud intake support and resolutionPrimary contact for outbound and inbound wire discrepancies and researchResolving return mail exceptionsResolving invalid account non-post dailyResolving stop payment suspect report exceptionsResolving Verification of Deposit exceptions for unauthorized signersAny exception items that require client outreach provided via internal partnersClearing general ledger accountsWorking with internal partners from incoming disputes from other financial institutionsReviewing chargeback journal and communicating exceptions to SalesDormant notice exceptionsPhone outreach to clients for exception itemsPerform other duties as assignedQualifications:Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Fair Housing Act (FHA), Home Mortgage Disclosure Act (HMDA), Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Bank Secrecy Act (BSA) in conjunction with the USA PATRIOT Act, Anti-Money Laundering (AML) and Customer Information Program (CIP), Right to Financial Privacy Act (RFPA, state and federal) and Community Reinvestment Act (CRA)Able to complete work daily under tight deadlinesBranch teller skillsGreat multi-taskerAbility to communicate appropriately and effectively with all members of the organizationHighly self-motivated and ability to work independentlyProven analytical, evaluative, and problem-solving abilitiesAbility to handle multiple projects and work in a collaborative settingAmazing interpersonal skills and team playerGreat influencing othersExcellent written and verbal communication skillsStrong proficiency with MS Office suite required (MS Word, Excel and Powerpoint)Has had bank delegated authority limits in previous banking rolesExtremely knowledgeable on banking processes, chargebacks and returnsRequired: 2-3 years’ work experience in Financial InstitutionsPreferred: 1-2 years’ work experience in HOA banking, 1-2 years’ work experience in Adjustments/Returns, 2-3 years’ work experience as a TellerRequired: High School or GED equivalentPreferred: Associate’s degreeSalary Range:

$45,000.00-$65,000.00 USD; Final salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with geographic/market data.

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