Senior XD Researcher (Mailchimp)

UX Researchers bring a deep holistic understanding of our customers and meaningful customer insights to our teams in order to drive high value experience innovations and product strategy. They use a variety of qualitative and quantitative research methodologies to identify and understand customer behaviors, patterns, motivations, needs and pain points. They translate that knowledge into actionable insights that inspire and direct product teams to deliver experiences customers love with higher confidence and increased speed to market. The scope of research can span from end- to-end research, identifying trends and foresight “signals,” and focused usability research on key features or specific points of abandonment and conversion.They are experts in various research methods, experimentation design, heuristic design principles, and analysis and synthesis techniques. They balance quality and rigor with speed so teams can move fast on meaningful insights AND feel confident that these insights are valid and reliable.Whether upstream or downstream, they continuously advocate for the customer through data and learnings, and empower cross-functional teams to do so as well.Intuit Mailchimp looks to UX Researchers to bring an objective, outside-in view of our customer needs, behaviors, and stories. UX Researchers thrive in helping cross-functional teams gain clarity of their customer problems and cut through the noise of too much data.Responsibilities

Independently acts as the insights partner to ensure decisions are customer-driven and data-backed.Connects the dots across initiatives at the product level to ensure seamless customer experiences.Partners with other data teams and brings in external data (secondary research, trends, industry best practices/heuristics) to develop a strong holistic POV.Comfortable with independently identifying the right problem-solving approach.Guides teams in reframing their questions and assumptions into clear research goals, testable hypotheses, and learning plans.Effectively applies a wide range of generative and evaluative methodologies, grounded in a deep understanding of best practices, to answer strategic questions and inform learning experiments with mixed methods (qual/quant/analytics).Clearly articulates methodology recommendations and best practices to educate product teams on quality research.Adapts effectively to the flow of discussion and pivots off-script to follow relevant threads more deeply.Manages difficult participants, exploring contradictions, and leveraging stimulus or participatory activities to gain a deeper understanding of customer motivations and needs.Balances bottoms-up with top-down analysis to identify emerging key themes backed by data.Shows good intuition on what matters and what doesn’t.Synthesizes multiple sources of data (qual/quant/analytics) into more meaningful strategic insights and basic frameworks that inform product strategy decisions.Tells a clear, well-organized story of the research that brings insights to life.Visualizes key findings and frameworks to simplify complex ideas.Provides clear implications, recommendations, and/or provocations to elicit action and inspire ideation.Minimum Requirements

5-8 years of industry experience with a proven track record of working across functions and levels to garner excitement, drive alignment, and have impact.Bachelor’s or Master’s degree in the cognitive or social science space, anthropology, human-computer interaction, a related field, or equivalent practical experience.Experience with research design utilizing various methods (e.g. discovery, usability, contextual inquiry, surveys, etc.).Relevant product research experience, either in an end-to-end, 0-1, or generative setting, ideally with Beta testing and management experience.Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process.Proficiency with communicating user research findings with cross-functional partners in a way that resonates and drives impact.

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