Ochsner Health System
Senior Workplace Experience Consultant
Ochsner Health System, New Orleans, Louisiana, United States, 70123
Region:
New Orleans RegionFacility:
Business Office – Benson TowerLocation:
New Orleans, LAEmployment Type:
Full timeJob Category:
CorporateJob Number:
REQ_00213687
We’ve made a lot of progress since opening the doors in 1942, but one thing has never changed – our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.
At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!
This job plays a key role in shaping and enhancing the overall employee experience within the organization. Responsible for analyzing employee engagement and experience data, identifying areas for improvement, and recommending actionable solutions to foster a positive work environment. Share best practices across the organization to improve retention, engagement, and productivity.
Education
Required – Human Resources, Organizational Psychology, Business Administration, or a related field.
Work Experience
Required – 5 years experience in employee engagement, organizational development, or a related role.
Proven experience in data analysis and using data to drive decision-making within HR or employee engagement contexts.
Experience leading large-scale employee experience or culture improvement projects.
Preferred – Experience with design thinking or human-centered design approaches to employee experience.
Experience using different diagnostic methodologies (Lean, Journey Mapping, Root Cause Analysis, Customer or Employee Journey Mapping).
Healthcare Industry experience.
Certifications
Preferred – Certification in employee engagement, project management, process improvement or human resources (e.g., SHRM-SCP, CEAP).
Knowledge Skills and Abilities (KSAs)
Strong analytical skills with proficiency in data analytics tools (e.g., Excel, Tableau, AI) and experience with HR systems (e.g., Workday).
Excellent written and verbal communication skills with the ability to present complex data in an understandable format.
Strong project management skills with the ability to prioritize and manage multiple initiatives simultaneously. Ability to influence and collaborate with senior leadership and stakeholders across the organization.
Deep understanding of employee engagement theories, models, and strategies. Knowledge of best practices in diversity, equity, and inclusion as it relates to employee experience.
Experience in collecting, analyzing, and interpreting data to provide actionable business insights. Proficiency in quantitative and qualitative analysis, data visualization and translating numbers into compelling recommendations.
Collaboration: Works well in teams, with the ability to lead cross-functional projects and foster a collaborative environment.
Client Management: Experience in managing client relationships, setting clear expectations and effectively communicating with stakeholders.
Project Management: Experience in leading and managing complex projects from inception to completion, ensuring they are delivered on time, within scope, and within budget.
Problem Solving: Strong track record of identifying client problems, conducting deep analysis, and developing innovative and practical solutions.
Presentation & Communication Skills: Experience delivering clear, concise, and persuasive presentations to clients and stakeholders, ensuring complex information is accessible. Experience in developing reports, slide decks or other client deliverables that are both visually appealing and highly informative.
Continuous Learning: Demonstrated commitment to continuous learning and staying updated with industry trends, certifications, or methodologies (agile, design thinking).
Job Duties
Analyze data (e.g., engagement surveys, onboarding interviews, feedback sessions, exit interviews) to identify areas for enhancing employee experiences and pain points across the employee lifecycle.
Develop detailed reports and dashboards to communicate key findings and recommendations to leadership and relevant stakeholders.
Work with cross functional teams to develop strategies and initiatives to improve retention, engagement, and performance.
Monitor key performance indicators (KPIs) related to employee experience, including turnover rates, engagement scores, and satisfaction levels.
Participate in initiatives to improve internal communication, recognition programs, and workplace policies that positively affect employee experience.
Research and stay updated on industry best practices for employee engagement, experience design, and workplace culture improvements.
Advise on frameworks and toolkits that can be used by managers and teams to improve employee experiences in their respective areas.
Facilitate training sessions, workshops, or webinars to share best practices with leaders and managers.
Work closely with HR, DEI, and leadership teams to align employee experience initiatives with business goals.
Coordinate cross-departmental teams to ensure smooth execution of employee experience initiatives.
Other related duties as required.
Are you ready to make a difference? Apply Today!
#J-18808-Ljbffr
New Orleans RegionFacility:
Business Office – Benson TowerLocation:
New Orleans, LAEmployment Type:
Full timeJob Category:
CorporateJob Number:
REQ_00213687
We’ve made a lot of progress since opening the doors in 1942, but one thing has never changed – our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.
At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!
This job plays a key role in shaping and enhancing the overall employee experience within the organization. Responsible for analyzing employee engagement and experience data, identifying areas for improvement, and recommending actionable solutions to foster a positive work environment. Share best practices across the organization to improve retention, engagement, and productivity.
Education
Required – Human Resources, Organizational Psychology, Business Administration, or a related field.
Work Experience
Required – 5 years experience in employee engagement, organizational development, or a related role.
Proven experience in data analysis and using data to drive decision-making within HR or employee engagement contexts.
Experience leading large-scale employee experience or culture improvement projects.
Preferred – Experience with design thinking or human-centered design approaches to employee experience.
Experience using different diagnostic methodologies (Lean, Journey Mapping, Root Cause Analysis, Customer or Employee Journey Mapping).
Healthcare Industry experience.
Certifications
Preferred – Certification in employee engagement, project management, process improvement or human resources (e.g., SHRM-SCP, CEAP).
Knowledge Skills and Abilities (KSAs)
Strong analytical skills with proficiency in data analytics tools (e.g., Excel, Tableau, AI) and experience with HR systems (e.g., Workday).
Excellent written and verbal communication skills with the ability to present complex data in an understandable format.
Strong project management skills with the ability to prioritize and manage multiple initiatives simultaneously. Ability to influence and collaborate with senior leadership and stakeholders across the organization.
Deep understanding of employee engagement theories, models, and strategies. Knowledge of best practices in diversity, equity, and inclusion as it relates to employee experience.
Experience in collecting, analyzing, and interpreting data to provide actionable business insights. Proficiency in quantitative and qualitative analysis, data visualization and translating numbers into compelling recommendations.
Collaboration: Works well in teams, with the ability to lead cross-functional projects and foster a collaborative environment.
Client Management: Experience in managing client relationships, setting clear expectations and effectively communicating with stakeholders.
Project Management: Experience in leading and managing complex projects from inception to completion, ensuring they are delivered on time, within scope, and within budget.
Problem Solving: Strong track record of identifying client problems, conducting deep analysis, and developing innovative and practical solutions.
Presentation & Communication Skills: Experience delivering clear, concise, and persuasive presentations to clients and stakeholders, ensuring complex information is accessible. Experience in developing reports, slide decks or other client deliverables that are both visually appealing and highly informative.
Continuous Learning: Demonstrated commitment to continuous learning and staying updated with industry trends, certifications, or methodologies (agile, design thinking).
Job Duties
Analyze data (e.g., engagement surveys, onboarding interviews, feedback sessions, exit interviews) to identify areas for enhancing employee experiences and pain points across the employee lifecycle.
Develop detailed reports and dashboards to communicate key findings and recommendations to leadership and relevant stakeholders.
Work with cross functional teams to develop strategies and initiatives to improve retention, engagement, and performance.
Monitor key performance indicators (KPIs) related to employee experience, including turnover rates, engagement scores, and satisfaction levels.
Participate in initiatives to improve internal communication, recognition programs, and workplace policies that positively affect employee experience.
Research and stay updated on industry best practices for employee engagement, experience design, and workplace culture improvements.
Advise on frameworks and toolkits that can be used by managers and teams to improve employee experiences in their respective areas.
Facilitate training sessions, workshops, or webinars to share best practices with leaders and managers.
Work closely with HR, DEI, and leadership teams to align employee experience initiatives with business goals.
Coordinate cross-departmental teams to ensure smooth execution of employee experience initiatives.
Other related duties as required.
Are you ready to make a difference? Apply Today!
#J-18808-Ljbffr