Site Reliability Engineer

Say hello to opportunities.It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.The RingCentral Collaboration Group includes the Messaging Backend, Front End Client Apps, various parts of our overall AI Features and several internal tools.This is where you and your skills come in.We’re currently looking for: An experienced Site Reliability Engineer (SRE) to join the RingCentral Collaboration team. As a SRE, you will be responsible for maintaining and improving uptime and availability across several of our services. You will play a crucial role in ensuring the reliability, performance, and availability of our services by identifying potential issues, and proactively resolving them. The ideal candidate should have a background in various service observability platforms as well as experience with containerization using Kubernetes, message queuing systems like Kafka, and SQL/NoSQL databases. Programming experience is desired for the role.Job Duties:Collaborate with development and operations teams to integrate monitoring solutions into the software development lifecycle and operational processes.Define, propose, and drive efforts to continually improve monitoring, troubleshooting, and self-healing for our services.Design and implement redundancy, failover mechanisms, and load-balancing strategies to ensure system reliability.Conduct risk assessments and identify potential points of failure in the infrastructure and propose solutions to fix it.Respond to (on-call) and take actions to mitigate incidents and outages.Be on top of capacity requirements in a growing environment.Actively work with various teams’ codebases to extend observability and improve uptime.Represent the team in global incidents resolution, and participate in on-call rotation.To succeed in this role you must have experience in:Proven experience as an SRE or similar role of 6+ years.Problem-solving and troubleshooting skills.Linux in-depth knowledge.Knowledge of one of the programming languages (see Preferable technology stack).Experience with cloud platforms.Knowledge of one or more of the configuration management tools.Ability to work in a diverse multicultural environment, communicating with globally distributed teams.Team player with self-start ability and strong drive to dig deeply and solve problems.Fluent in spoken and written English.Preferable Technology Stack:OS: Linux (CentOS/RedHat/Oracle/Amazon Linux)Programming languages: Python, JavaScript, Go, JavaCloud: AWS, Azure, GCPContainerization: KubernetesDistributed Log: Kafka, ELK stackMonitoring: Zabbix, Prometheus, Alertmanager, GrafanaDBs: VictoriaMetrics, MongoDB, PostgreSQL, MySQLIaaC: Ansible, TerraformGitOps: ArgoCDCI: Gitlab CI, JenkinsVCS: GitLabHA: Nginx ProxyDesired Qualifications:B.S in Computer Engineering, Computer Science, or equivalent experience with 4+ years of related experienceProven experience with influencing the software engineering of cloud/SaaS servicesFamiliarity with AI, LLM, and various related technologiesDeep understanding of the DevOps Lifecycle and application of it within organizationsWhat we offer:Comprehensive medical, dental, vision, disability, life insuranceHealth Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits401K match and ESPPPaid time off and paid sick leaveWellness programs including 1:1 coaching and meditation guidancePaid parental and pregnancy leave and new parent gift boxesFamily-forming benefits (IVF, Preservation, Adoption etc.)Emergency backup care (Child/Adult/Pets)Pet insurance and Pet TelehealthEmployee Assistance Program (EAP) with counseling sessions available 24/7Free legal services that provide legal advice, document creation and estate planningEmployee bonus referral programStudent loan refinancing assistanceEmployee perks and discounts programRingCentral’s Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you’re a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life.RingCentral’s work culture is the backbone of our success. We are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.About RingCentralRingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone (MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process.If you are hired in Colorado the compensation range for this position is between $107,100 and $153,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

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