Sonesta Hotels
Security Officer - Full Time
Sonesta Hotels, Chicago, Illinois, United States, 60290
Job Description SummaryThe Security Officer is responsible for the safety and security of all our guests, employees, and visitors of the hotel. They are responsible for the protection of all hotel assets, ensuring that hotel security policies and procedures in accordance with Sonesta Hotels International corporate guidelines are enforced and that the hotel is in full compliance with all local, state, and federal regulations.
The Security Officer also performs hotel security functions, including fire prevention, safety, investigation, and resolution of guest and employee complaints regarding safety and security matters.Job DescriptionDUTIES AND RESPONSIBILITIES :Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.Perform normal hotel security functions, including fire prevention and safety checks.Investigate thefts, accidents, and other incidents which occur on the property.Prevent losses of company and guest property due to thefts, burglary, pilferage, and other criminal activity.Ensure a safe and tranquil environment for guests and employees.Assist guests and colleagues with all security and safety-related inquiries.Resolve guest and employee complaints regarding safety and security matters.Conduct floor patrols during the tour of duty, including checking of doors, windows, and securing facilities during non-operating hours.Monitor the activities of personnel on the premises to detect and counter thefts and other criminal activities.Complete associate forms and reports related to any accidents or issues within the premises of the hotel.Immediately report hotel deficiencies to appropriate departments for immediate repair.Perform other work-related duties as assigned by Management.QUALIFICATIONS AND REQUIREMENTS :Regular and punctual attendance.Ability to adhere to the property’s grooming standards.Ability to stand and walk on a continuous basis, and run as warranted.Ability to safely operate a motor vehicle during all hours and in all weather conditions.Ability to understand and execute all safety and emergency procedures (for example: fire, crowd control, inclement weather, and bomb threats).Ability to understand and operate emergency equipment (for example: fire extinguishers, wheelchairs, respirators).Ability to lift, carry, and store in overhead areas approximately 50 lbs.Ability to lift and move, in an emergency situation, an immobilized adult.Ability to bend, squat, kneel, climb (including stairs and ladder), and reach.Ability to push and/or pull approximately 75 lbs.Ability to work in extreme temperatures.Ability to utilize communication equipment (for example: telephones, radios, and beepers).Ability to communicate clearly and effectively with guests and other employees.Ability to interact with guests and other employees in a courteous, empathetic, and discreet manner.Ability to read and write effectively.Ability to sustain direct contact with the public; must establish a high degree of customer service (smile, eye contact, positive personal presentation, etc.), and high volume interaction with guests and staff.Will be required to work mornings, evenings, weekends, and holidays.Additional Job Information/Anticipated Pay Range$20/HourBenefitsSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsHospital IndemnityCritical Illness InsuranceAccident InsuranceUpon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
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The Security Officer also performs hotel security functions, including fire prevention, safety, investigation, and resolution of guest and employee complaints regarding safety and security matters.Job DescriptionDUTIES AND RESPONSIBILITIES :Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.Perform normal hotel security functions, including fire prevention and safety checks.Investigate thefts, accidents, and other incidents which occur on the property.Prevent losses of company and guest property due to thefts, burglary, pilferage, and other criminal activity.Ensure a safe and tranquil environment for guests and employees.Assist guests and colleagues with all security and safety-related inquiries.Resolve guest and employee complaints regarding safety and security matters.Conduct floor patrols during the tour of duty, including checking of doors, windows, and securing facilities during non-operating hours.Monitor the activities of personnel on the premises to detect and counter thefts and other criminal activities.Complete associate forms and reports related to any accidents or issues within the premises of the hotel.Immediately report hotel deficiencies to appropriate departments for immediate repair.Perform other work-related duties as assigned by Management.QUALIFICATIONS AND REQUIREMENTS :Regular and punctual attendance.Ability to adhere to the property’s grooming standards.Ability to stand and walk on a continuous basis, and run as warranted.Ability to safely operate a motor vehicle during all hours and in all weather conditions.Ability to understand and execute all safety and emergency procedures (for example: fire, crowd control, inclement weather, and bomb threats).Ability to understand and operate emergency equipment (for example: fire extinguishers, wheelchairs, respirators).Ability to lift, carry, and store in overhead areas approximately 50 lbs.Ability to lift and move, in an emergency situation, an immobilized adult.Ability to bend, squat, kneel, climb (including stairs and ladder), and reach.Ability to push and/or pull approximately 75 lbs.Ability to work in extreme temperatures.Ability to utilize communication equipment (for example: telephones, radios, and beepers).Ability to communicate clearly and effectively with guests and other employees.Ability to interact with guests and other employees in a courteous, empathetic, and discreet manner.Ability to read and write effectively.Ability to sustain direct contact with the public; must establish a high degree of customer service (smile, eye contact, positive personal presentation, etc.), and high volume interaction with guests and staff.Will be required to work mornings, evenings, weekends, and holidays.Additional Job Information/Anticipated Pay Range$20/HourBenefitsSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsHospital IndemnityCritical Illness InsuranceAccident InsuranceUpon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
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