Equiliem
Logistics - Route Service Representative - Equiliem
Equiliem, Erie, Pennsylvania, United States, 16501
Logistics - Route Service Representative
Shift/Time Zone:
9p-5A Saturday and Sunday. Holiday times.
Client Summary:
Our client works across the healthcare ecosystem to create a healthier world, one life at a time. Our client provides diagnostic insights from the results of our laboratory testing to empower people, physicians and organizations to take action to improve health outcomes.
Job Description: Summary
The Route Service Representative (RSR) is the face of the company to the public, our customers and acts as an ambassador for the company in everything he/she does. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
Duties and Responsibilities
Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.Responsible for operating company vehicle safely as well as maintaining a valid driver's license and driving record within acceptable company guidelines.Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.Place "Door Hanger " for will-call clients with no specimens out. Place "Door Hanger " for Daily clients who regularly provide specimens, but none are available at scheduled pick up. The RSR is required to notify their supervisor and/or Team Leader of service issue for a next morning follow up.Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.Keep route information, sequencing and all client notes up to date.Attendance and punctuality in meetings and training sessions.Meet all training requirements in a timely manner as assigned.Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.Document and provide appropriate client satisfaction information to Logistics Management.Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.Job Qualifications (Work Experience, Physical & Mental Requirements, Knowledge, Skills) Required Work Experience:
Valid Driver's license with a minimum of 1 year driving experience and documentation of a Motor Vehicle Record with three moving violation convictions within the previous 36-month period.Preferred Work Experience:
1 year of experience in a customer service, logistics, or delivery related job strongly preferred.Physical and Mental Requirements:
Position requires travelExtensive use of phone and hand held device (PC)Prolonged standing/sitting/walking/drivingFine dexterity with hands/steadinessAble to lift up to 25 pounds; may occasionally need to lift 40 pounds; carrying up to 15 pounds for several minutes at a timeAbility to communicate effectively in English with clients, supervisors and peersVision-requires constant mental visual attention to details as well as ability to see well in limited light scenariosBalancingBending/kneelingPushing/pullingReaching/twistingKnowledge:
General computer knowledge and experience with handheld scanner equipment preferred.Skills:
Strong customer service skillsStrong interpersonal skillsStrong problem-solving skillsStrong sense of collaborationStrong communication skillsStrong decision-making skillsCustomer FocusIntegrityTrustAct with a Sense of Urgency/ ImportanceApproachableService drivenSincereComposureProfessionalismHonestyRespectPatienceKnowledgeableHumorousSelf-DevelopmentInformingDrive for ResultsAdditional Job Details:
Will need to obtain PA Child Abuse and PATCH clearances during onboarding and be ready to send results to BLR for verification by the facility - THIS IS REQUIRED AND WILL NOT BE WAIVED
Equiliem Healthcare
specializes in staffing clinical, non-clinical, and allied personnel. We excel in all levels, disciplines, and specialties within the healthcare spectrum. Our projects range from short to long term local and travel assignments. Equiliem has been recognized as a certified small business enterprise. In addition, we are proud that we have earned the prestigious Joint Commission accreditation for staffing firms and have been awarded Best in Staffing 4 years running by our employees and client partners.
Benefits offered to our workers include the following:
Medical InsuranceVision & Dental insuranceLife Insurance401KCommuter BenefitsEmployee Discounts & RewardsPayroll Payment Options
About Equiliem
Equiliem believes in empowering success. It's our job to cultivate relationships that connect people and employers in a way that is inclusive, intelligent, and allows both to thrive.
Across the U.S., leading companies in healthcare, government, engineering, manufacturing, professional services, and energy rely on us for their workforce solutions. Our recruiting and HR services include contract and direct hire staffing, Payrolling/EOR, Independent Contractor Compliance, and Managed Services.
For almost 30 years, we've helped shape our industry. Today, we continue to research, ask questions, and continuously enhance the candidate journey and client experience.
EEO Employer
Equiliem is an equal opportunity employer. We do not discriminate or allow discrimination based on race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Equiliem will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or (732) 238-6050 .
Shift/Time Zone:
9p-5A Saturday and Sunday. Holiday times.
Client Summary:
Our client works across the healthcare ecosystem to create a healthier world, one life at a time. Our client provides diagnostic insights from the results of our laboratory testing to empower people, physicians and organizations to take action to improve health outcomes.
Job Description: Summary
The Route Service Representative (RSR) is the face of the company to the public, our customers and acts as an ambassador for the company in everything he/she does. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
Duties and Responsibilities
Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.Responsible for operating company vehicle safely as well as maintaining a valid driver's license and driving record within acceptable company guidelines.Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.Place "Door Hanger " for will-call clients with no specimens out. Place "Door Hanger " for Daily clients who regularly provide specimens, but none are available at scheduled pick up. The RSR is required to notify their supervisor and/or Team Leader of service issue for a next morning follow up.Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.Keep route information, sequencing and all client notes up to date.Attendance and punctuality in meetings and training sessions.Meet all training requirements in a timely manner as assigned.Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.Document and provide appropriate client satisfaction information to Logistics Management.Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.Job Qualifications (Work Experience, Physical & Mental Requirements, Knowledge, Skills) Required Work Experience:
Valid Driver's license with a minimum of 1 year driving experience and documentation of a Motor Vehicle Record with three moving violation convictions within the previous 36-month period.Preferred Work Experience:
1 year of experience in a customer service, logistics, or delivery related job strongly preferred.Physical and Mental Requirements:
Position requires travelExtensive use of phone and hand held device (PC)Prolonged standing/sitting/walking/drivingFine dexterity with hands/steadinessAble to lift up to 25 pounds; may occasionally need to lift 40 pounds; carrying up to 15 pounds for several minutes at a timeAbility to communicate effectively in English with clients, supervisors and peersVision-requires constant mental visual attention to details as well as ability to see well in limited light scenariosBalancingBending/kneelingPushing/pullingReaching/twistingKnowledge:
General computer knowledge and experience with handheld scanner equipment preferred.Skills:
Strong customer service skillsStrong interpersonal skillsStrong problem-solving skillsStrong sense of collaborationStrong communication skillsStrong decision-making skillsCustomer FocusIntegrityTrustAct with a Sense of Urgency/ ImportanceApproachableService drivenSincereComposureProfessionalismHonestyRespectPatienceKnowledgeableHumorousSelf-DevelopmentInformingDrive for ResultsAdditional Job Details:
Will need to obtain PA Child Abuse and PATCH clearances during onboarding and be ready to send results to BLR for verification by the facility - THIS IS REQUIRED AND WILL NOT BE WAIVED
Equiliem Healthcare
specializes in staffing clinical, non-clinical, and allied personnel. We excel in all levels, disciplines, and specialties within the healthcare spectrum. Our projects range from short to long term local and travel assignments. Equiliem has been recognized as a certified small business enterprise. In addition, we are proud that we have earned the prestigious Joint Commission accreditation for staffing firms and have been awarded Best in Staffing 4 years running by our employees and client partners.
Benefits offered to our workers include the following:
Medical InsuranceVision & Dental insuranceLife Insurance401KCommuter BenefitsEmployee Discounts & RewardsPayroll Payment Options
About Equiliem
Equiliem believes in empowering success. It's our job to cultivate relationships that connect people and employers in a way that is inclusive, intelligent, and allows both to thrive.
Across the U.S., leading companies in healthcare, government, engineering, manufacturing, professional services, and energy rely on us for their workforce solutions. Our recruiting and HR services include contract and direct hire staffing, Payrolling/EOR, Independent Contractor Compliance, and Managed Services.
For almost 30 years, we've helped shape our industry. Today, we continue to research, ask questions, and continuously enhance the candidate journey and client experience.
EEO Employer
Equiliem is an equal opportunity employer. We do not discriminate or allow discrimination based on race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Equiliem will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or (732) 238-6050 .