InterSystems
Certification Operations Specialist
InterSystems, Cambridge, Massachusetts, us, 02140
As a Certification Operations Specialist, you will drive, organize, and maintain key processes to support the InterSystems Certification program. To do this you will collaborate with your team members while following internal quality processes to ensure secure exam delivery and certification management for candidates. You will interface with our customers to provide support and resolve issues regarding our exams and certifications. Additionally, you will write questions for low-stake assessments withing learning services.
You will be a key part of a team dedicated to certifying InterSystems customers and partners. As such, you should be comfortable with the software industry, including its processes and terminology, and be able to confidently communicate with our customers about our learning and certification options.
Responsibilities
Oversee all operations concerning certification exams, including application and request processing, eligibility, testing accommodation determinations, recertification process/audit.Coordinate and support multiple exam development projects with exam developers.Facilitate SME meetingsLoad and organize content in exam delivery systemHandle billing/voucher issuesProvide support to candidates, pre and post examProduce and analyze certification reports with teamUpdate retake support app for new examsPrepare interactive practice quizzes in totaraPrepare content to support certification marketing communicationsAssist in the design and maintenance of certification websiteWork with team to ensure exam and certification program uptake and evolutionPeriodically assess the success of the certification effort using reports and make recommendations for improvementManage digital badging program.Qualifications
1-3 years coordinating processes inside training or learning initiativesExperience documenting processes for complianceAbility to produce marketing text and graphics for global customer baseDemonstrated ability to learn new concepts quickly, act as a team player and adapt to change and growth needsExcellent data organization and presentation skills, both written and verbalExperience working in the software industry is a plusExperience working with certification exams is a plusExperience working with Subject Matter Experts (SMEs) is a plusExperience in the learning industry as a trainer or courseware developer is a plusEducation and Training
Bachelor's degree requiredEducation/Experience in the learning industry is a plus
About InterSystems
InterSystems is the engine behind the world's most important applications. In healthcare, finance, government, and other sectors where lives and livelihoods are at stake, InterSystems is the power behind what matters™. Founded in 1978, InterSystems is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide, and its software products are used daily by millions of people in more than 80 countries. For more information, visit InterSystems.com.
We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.
About InterSystems
Established in 1978, InterSystems provides innovative data solutions for organizations with critical information needs in the healthcare, finance, and logistics sectors and beyond. Our cloud-first data platforms solve interoperability, speed, and scalability problems for organizations around the globe. InterSystems also develops and supports data management in hospitals through the world's most proven electronic medical record, as well as unified care records for health systems and governments through a powerful suite of healthcare data integration solutions. The company is committed to excellence through its award-winning, 24×7 support for customers and partners in more than 80 countries. Privately held and headquartered in Cambridge, Massachusetts, InterSystems has 25 offices worldwide. For more information, please visit InterSystems.com.
You will be a key part of a team dedicated to certifying InterSystems customers and partners. As such, you should be comfortable with the software industry, including its processes and terminology, and be able to confidently communicate with our customers about our learning and certification options.
Responsibilities
Oversee all operations concerning certification exams, including application and request processing, eligibility, testing accommodation determinations, recertification process/audit.Coordinate and support multiple exam development projects with exam developers.Facilitate SME meetingsLoad and organize content in exam delivery systemHandle billing/voucher issuesProvide support to candidates, pre and post examProduce and analyze certification reports with teamUpdate retake support app for new examsPrepare interactive practice quizzes in totaraPrepare content to support certification marketing communicationsAssist in the design and maintenance of certification websiteWork with team to ensure exam and certification program uptake and evolutionPeriodically assess the success of the certification effort using reports and make recommendations for improvementManage digital badging program.Qualifications
1-3 years coordinating processes inside training or learning initiativesExperience documenting processes for complianceAbility to produce marketing text and graphics for global customer baseDemonstrated ability to learn new concepts quickly, act as a team player and adapt to change and growth needsExcellent data organization and presentation skills, both written and verbalExperience working in the software industry is a plusExperience working with certification exams is a plusExperience working with Subject Matter Experts (SMEs) is a plusExperience in the learning industry as a trainer or courseware developer is a plusEducation and Training
Bachelor's degree requiredEducation/Experience in the learning industry is a plus
About InterSystems
InterSystems is the engine behind the world's most important applications. In healthcare, finance, government, and other sectors where lives and livelihoods are at stake, InterSystems is the power behind what matters™. Founded in 1978, InterSystems is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide, and its software products are used daily by millions of people in more than 80 countries. For more information, visit InterSystems.com.
We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.
About InterSystems
Established in 1978, InterSystems provides innovative data solutions for organizations with critical information needs in the healthcare, finance, and logistics sectors and beyond. Our cloud-first data platforms solve interoperability, speed, and scalability problems for organizations around the globe. InterSystems also develops and supports data management in hospitals through the world's most proven electronic medical record, as well as unified care records for health systems and governments through a powerful suite of healthcare data integration solutions. The company is committed to excellence through its award-winning, 24×7 support for customers and partners in more than 80 countries. Privately held and headquartered in Cambridge, Massachusetts, InterSystems has 25 offices worldwide. For more information, please visit InterSystems.com.