King County
BRC Functional Analyst II- TLT/SDA
King County, Seattle, Washington, us, 98127
Salary:
$41.93 - $53.16 Hourly
Location :
Chinook Building 401 5th Avenue Seattle, WA
Job Type:
Special Duty Assignment or Term Limited Temp (TLT)
Job Number:
2024BM22527
Department:
DES - Executive Services
Division:
Business Resource Center
Opening Date:
09/09/2024
Closing Date:
9/23/2024 11:59 PM Pacific
FLSA:
Non-Exempt
Bargaining Unit:
Z3 : KC Personnel Guidelines
Full- or Part-Time:
Full Time
Summary
King County's Business Resource Center (BRC) Shared Services (SS) Customer Support Team (CST) has an opening for a
BRC Functional Analyst II . This is a two-year term-limited temporary (TLT) position with benefits. As a member of the CST, you will provide direct support to county agency application users handling Oracle-related requests (e.g., security access), and resolving user issues using the County's Information Technology Services Management (ITSM) help desk tool and methodologies. You will collaborate with BRC teams, business partners, and customers to enhance and streamline business processes and practices.
The BRC provides comprehensive support for the County's enterprise resource planning (ERP) applications, including Oracle E-Business Suite, Oracle cloud applications (e-procurement), Peoplesoft Human Capital Management (HRM), and Oracle Business Intelligence (Oracle BI). The BRC supports, maintains, and optimizes King County's enterprise HR and payroll system (PeopleSoft), as well as finance, e-procurement, and business intelligence (BI) applications used countywide to perform essential business processes. The BRC is committed to advancing Equity, Race, and Social Justice (ERSJ) and encourages team participation in mandatory ERSJ training and discussions). The Shared Services continually seeks to integrate an equity approach in all customer and team interactions.
KEY DELIVERABLES AND EXPECTATIONS: To be considered minimally qualified for this position, you must demonstrate the following skills and abilities:Customer Service Experience and Skills:
Previous experience in a customer service role resolving IT issues for users. Ability to work effectively with diverse individuals and collaborate with staff and customers. Familiar with change management, project management and business analysis best practices.Communication Skills:
Strong verbal and written communication skills to clearly explain technical issues and solutions to users and team members.Technical Support Experience:
Prior experience in a technical support or help desk environment and providing support to users by troubleshooting issues and providing solutions. Experience creating and maintaining process documentation. Experienced and proficient with Microsoft Office Suite.Problem-Solving Skills : Ability to systematically diagnose and troubleshoot technical issues efficiently.Analytical Skills: Strong analytical skills to understand and solve complex business problems. Proficiency in systems analysis, application troubleshooting, and using reporting tools to monitor and track performance measures. Experience assisting in project planning and execution and ability to coordinate with team members to ensure timely and successful delivery of Oracle solutions.We are looking for candidates who:Have prior experience serving in customer service roles providing support to a diverse user base and excel and are skilled in building positive relationships with staff and customers.Demonstrate technical proficiency and experience in a technical support or help desk environments and are skilled in troubleshooting and resolving technical issues. Has previous experience using ITSM tools (Cherwell, Neurons, Jira) and methodologies (ITIL)Are experienced and skilled in developing and updating documentation, training materials and guidelines on system changes, enhancements, or updates and provide training and updates to customers on system changes and process improvements.Has knowledge and understanding of business systems practices, integration and design, workflow analysis and process re-engineering and systematic approaches to diagnosing and troubleshooting technical issues, ensuring efficient and effective resolutions.Possess strong analytical skills, including business process re-engineering and are proficient in application troubleshooting and using reporting tools (e.g., Microsoft Power BI) to monitor and track performance measures.Demonstrate proven time management skills and ability to handle multiple competing priorities and producing quality detailed work within tight timeframes.Have familiarity with Oracle ERP applications, such as Oracle EBS, Oracle Cloud, PeopleSoft HCM.Are committed to advancing Equity, Race, and Social Justice (ERSJ) and apply an equity approach in all customer and team interactions.WORK LOCATION:401 Fifth Avenue, Suite 250, Seattle, WA 98104. This position is hybrid and mostly remote, requiring onsite presence on an as-needed basis.
APPLICATION PROCESS : The recruitment for this position is open to all applicants. A completed King County Application is required. If you have any questions, please contact DES Talent Solutions at .
This recruitment is an effort to fill our immediate vacancies as well as create a hire list that will be used for any positions that become vacant within the next 6 months.Supplemental Information
Forbes named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference?
Come join the team
dedicated to serving one of the nation's best places to live, work and play.
Guided by our , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family membersLife and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependentsRetirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation planTransportation program and ORCA transit pass12 paid holidays each year plus two personal holidaysGenerous vacation and paid sick leavePaid parental, family and medical, and volunteer leavesFlexible Spending AccountWellness programsOnsite activity centersEmployee Giving ProgramEmployee assistance programsFlexible schedules and telecommuting options, depending on positionTraining and career development programsFor additional information about employee benefits, visit our
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE:
Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
01
Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? ANDIs this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? ANDDo you possess the skills and abilities to qualify for this position?
Yes, I was given a layoff notice from my Career Service role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.No.
02
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided:1. The title you held when you received your layoff notice2. The department you worked in3. The effective date of your layoff
Required Question
$41.93 - $53.16 Hourly
Location :
Chinook Building 401 5th Avenue Seattle, WA
Job Type:
Special Duty Assignment or Term Limited Temp (TLT)
Job Number:
2024BM22527
Department:
DES - Executive Services
Division:
Business Resource Center
Opening Date:
09/09/2024
Closing Date:
9/23/2024 11:59 PM Pacific
FLSA:
Non-Exempt
Bargaining Unit:
Z3 : KC Personnel Guidelines
Full- or Part-Time:
Full Time
Summary
King County's Business Resource Center (BRC) Shared Services (SS) Customer Support Team (CST) has an opening for a
BRC Functional Analyst II . This is a two-year term-limited temporary (TLT) position with benefits. As a member of the CST, you will provide direct support to county agency application users handling Oracle-related requests (e.g., security access), and resolving user issues using the County's Information Technology Services Management (ITSM) help desk tool and methodologies. You will collaborate with BRC teams, business partners, and customers to enhance and streamline business processes and practices.
The BRC provides comprehensive support for the County's enterprise resource planning (ERP) applications, including Oracle E-Business Suite, Oracle cloud applications (e-procurement), Peoplesoft Human Capital Management (HRM), and Oracle Business Intelligence (Oracle BI). The BRC supports, maintains, and optimizes King County's enterprise HR and payroll system (PeopleSoft), as well as finance, e-procurement, and business intelligence (BI) applications used countywide to perform essential business processes. The BRC is committed to advancing Equity, Race, and Social Justice (ERSJ) and encourages team participation in mandatory ERSJ training and discussions). The Shared Services continually seeks to integrate an equity approach in all customer and team interactions.
KEY DELIVERABLES AND EXPECTATIONS: To be considered minimally qualified for this position, you must demonstrate the following skills and abilities:Customer Service Experience and Skills:
Previous experience in a customer service role resolving IT issues for users. Ability to work effectively with diverse individuals and collaborate with staff and customers. Familiar with change management, project management and business analysis best practices.Communication Skills:
Strong verbal and written communication skills to clearly explain technical issues and solutions to users and team members.Technical Support Experience:
Prior experience in a technical support or help desk environment and providing support to users by troubleshooting issues and providing solutions. Experience creating and maintaining process documentation. Experienced and proficient with Microsoft Office Suite.Problem-Solving Skills : Ability to systematically diagnose and troubleshoot technical issues efficiently.Analytical Skills: Strong analytical skills to understand and solve complex business problems. Proficiency in systems analysis, application troubleshooting, and using reporting tools to monitor and track performance measures. Experience assisting in project planning and execution and ability to coordinate with team members to ensure timely and successful delivery of Oracle solutions.We are looking for candidates who:Have prior experience serving in customer service roles providing support to a diverse user base and excel and are skilled in building positive relationships with staff and customers.Demonstrate technical proficiency and experience in a technical support or help desk environments and are skilled in troubleshooting and resolving technical issues. Has previous experience using ITSM tools (Cherwell, Neurons, Jira) and methodologies (ITIL)Are experienced and skilled in developing and updating documentation, training materials and guidelines on system changes, enhancements, or updates and provide training and updates to customers on system changes and process improvements.Has knowledge and understanding of business systems practices, integration and design, workflow analysis and process re-engineering and systematic approaches to diagnosing and troubleshooting technical issues, ensuring efficient and effective resolutions.Possess strong analytical skills, including business process re-engineering and are proficient in application troubleshooting and using reporting tools (e.g., Microsoft Power BI) to monitor and track performance measures.Demonstrate proven time management skills and ability to handle multiple competing priorities and producing quality detailed work within tight timeframes.Have familiarity with Oracle ERP applications, such as Oracle EBS, Oracle Cloud, PeopleSoft HCM.Are committed to advancing Equity, Race, and Social Justice (ERSJ) and apply an equity approach in all customer and team interactions.WORK LOCATION:401 Fifth Avenue, Suite 250, Seattle, WA 98104. This position is hybrid and mostly remote, requiring onsite presence on an as-needed basis.
APPLICATION PROCESS : The recruitment for this position is open to all applicants. A completed King County Application is required. If you have any questions, please contact DES Talent Solutions at .
This recruitment is an effort to fill our immediate vacancies as well as create a hire list that will be used for any positions that become vacant within the next 6 months.Supplemental Information
Forbes named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference?
Come join the team
dedicated to serving one of the nation's best places to live, work and play.
Guided by our , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family membersLife and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependentsRetirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation planTransportation program and ORCA transit pass12 paid holidays each year plus two personal holidaysGenerous vacation and paid sick leavePaid parental, family and medical, and volunteer leavesFlexible Spending AccountWellness programsOnsite activity centersEmployee Giving ProgramEmployee assistance programsFlexible schedules and telecommuting options, depending on positionTraining and career development programsFor additional information about employee benefits, visit our
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE:
Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
01
Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? ANDIs this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? ANDDo you possess the skills and abilities to qualify for this position?
Yes, I was given a layoff notice from my Career Service role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.No.
02
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided:1. The title you held when you received your layoff notice2. The department you worked in3. The effective date of your layoff
Required Question