CSM Corporation
Sales Coordinator (Part-time)
CSM Corporation, Saint Louis Park, Minnesota, United States,
In this important role, you will be responsible for assisting the sales and catering department in achieving revenue and customer satisfaction goals, efficiently and effectively coordinating sales and catering efforts, and following CSM’s high standard of quality to ensure guest satisfaction.
• Answers in-coming calls, qualifies, and distributes customer inquiries in a friendly and professional manner.
• Provides support to sales team by researching and cultivating potential leads, disseminating e-blasts and participating in sales blitzes as needed.
• Provides administrative support for the department, including data entry, completion of sales reports, and the accuracy and timely handling of signed contracts and payment information.
• Contributes to client’s overall satisfaction by handling inquiries, reservations and concerns in a timely and professional manner.
• Build group room blocks, enter rooming lists, and make reservation changes
• Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments as necessary.
• Understands and follows CSM guest service recovery program
• Coordinates with sales team to ensure space and resources are utilized appropriately.
• Responsible for proper use of all equipment and supplies, and adheres to cost controls to reduce expenses and waste
• May also be responsible for inventory and ordering of office supplies
• Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations.
• Follows all CSM procedures for guest/associate incidents.
• Knowledgeable of hotel emergency procedures.
• Produces required volume of work by planning, organizing and prioritizing work duties.
• Adheres to CSM attendance policy, grooming and appearance standards, and general work rules and department procedures.
• Attends all required department and hotel meetings.
• Responsible for self/workload management.
• Demonstrates clear written and verbal communication skills.
• Promotes collaboration and a positive, professional environment. Competencies/Skills Required: 2+ years customer service experience required, preferably in a hotel setting. Experience with PMS, Fosse and MARSHA preferred. Delphi and CI/TY are also utilized. Computer knowledge, Microsoft Office and excellent verbal communication skills required. Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment.
Education: High school diploma or GED required.
Physical Requirements: Ability to lift, push and pull up to 30 pounds on an occasional basis.
• Answers in-coming calls, qualifies, and distributes customer inquiries in a friendly and professional manner.
• Provides support to sales team by researching and cultivating potential leads, disseminating e-blasts and participating in sales blitzes as needed.
• Provides administrative support for the department, including data entry, completion of sales reports, and the accuracy and timely handling of signed contracts and payment information.
• Contributes to client’s overall satisfaction by handling inquiries, reservations and concerns in a timely and professional manner.
• Build group room blocks, enter rooming lists, and make reservation changes
• Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments as necessary.
• Understands and follows CSM guest service recovery program
• Coordinates with sales team to ensure space and resources are utilized appropriately.
• Responsible for proper use of all equipment and supplies, and adheres to cost controls to reduce expenses and waste
• May also be responsible for inventory and ordering of office supplies
• Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations.
• Follows all CSM procedures for guest/associate incidents.
• Knowledgeable of hotel emergency procedures.
• Produces required volume of work by planning, organizing and prioritizing work duties.
• Adheres to CSM attendance policy, grooming and appearance standards, and general work rules and department procedures.
• Attends all required department and hotel meetings.
• Responsible for self/workload management.
• Demonstrates clear written and verbal communication skills.
• Promotes collaboration and a positive, professional environment. Competencies/Skills Required: 2+ years customer service experience required, preferably in a hotel setting. Experience with PMS, Fosse and MARSHA preferred. Delphi and CI/TY are also utilized. Computer knowledge, Microsoft Office and excellent verbal communication skills required. Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment.
Education: High school diploma or GED required.
Physical Requirements: Ability to lift, push and pull up to 30 pounds on an occasional basis.