City of Portsmouth, VA
Workers' Compensation Coordinator
City of Portsmouth, VA, Portsmouth, Virginia, United States, 23703
Salary:
$63,205.00 - $91,016.00 Annually
Location :
Portsmouth, VA
Job Type:
Full-Time Regular
Job Number:
FY2024-00614
Department:
Finance
Opening Date:
02/26/2024
Closing Date:
9/20/2024 11:59 PM Eastern
General Statement of the Job & Essential Functions
GENERAL STATEMENT OF JOB
Under general supervision, this position is responsible for the day-to-day contact with employees, managers, Third Party Administrator (TPA), physicians, and other individuals involved in workers' compensation claims handling. Reports to the Risk & Contract Manager.ESSENTIAL JOB FUNCTIONS
Coordinates the City's Workers' Compensation Program and works closely with the Third-Party Administrator's (TPA), physicians, attorney's, employees, and managers to provide guidance and support to city departments regarding workers' compensation policies and procedures.
Submits, tracks and reviews workers' compensation claims to ensure timely reporting and to ensure employee and management compliance with city policies and the Virginia Workers' Compensation Act.
Serves as the liaison for the Third-Party Administrator (TPA) to answer questions and provide information to injured workers' and supervisors on claim processes, wages, subrogation, medical bills, invoices and the status of claims.
Assists in the development, coordination, and implementation of workers' compensation procedures, policies, forms, and methods of proper recordkeeping; tracks lost time and light duty hours; provides and prepares statistical data regarding workers' compensation claims to include routine and special reports, correspondence and other written materials.
Communicates verbally and in writing on non-routine matters which involve interpretation of policy; responsible for developing presentations and trainings to communicate Workers' Compensation policies and procedures; chairs quarterly workers' compensation meetings, testifies at hearings; maintains communication with department, and injured workers, and coordinates injured employees returning to work status.
Performs other related work as required. Individual assignments will be determined by supervisor based on current workload and department needs.Knowledge, Skills & Abilities
PERFORMANCE INDICATORS
Knowledge of Job:
Has considerable knowledge of the principles and practices of personnel administration. Have considerable knowledge of federal, State, and local laws, rules and regulations governing workers' compensation. Has considerable knowledge of the City's organization and operational policies and procedures. Has considerable knowledge of organization, functions, and programs of municipal government. Has considerable skill in the collection and analysis descriptive data and report writing. Is able to use computer-driven word processing programs and office equipment. Has considerable knowledge of the current literature, trends and developments in the fields of human resource administration and human resource management law. Is skilled in supervising professional and support staff. Is able to exercise tact and courtesy in frequent contact with employees, staff and citizens. Is able to facilitate effective Human Resource management programs and services. Is able to understand and follow oral and written instructions. Is able to explain orally and in writing Human Resource Management policy and procedures to individuals or groups. Is able to establish and maintain effective working relationships as necessitated by work assignments.
Quality of Work:
Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interacts within department and division, and with co-workers and the general public.
Quantity of Work:
Maintains effective and efficient output of all duties and responsibilities as described under "Specific Duties and Responsibilities."
Dependability:
Assumes responsibility for doing assigned work and meeting deadlines. Completes assigned work on or before deadlines in accordance with directives, Town policy, standards, and prescribed procedures. Accepts accountability for meeting assigned responsibilities in the technical, human, and conceptual areas.
Attendance:
Attends work regularly and adheres to City policies and procedures regarding absences and tardiness. Provides adequate notice to higher management with respect to vacation time and time-off requests.
Initiative and Enthusiasm:
Maintains an enthusiastic, self-reliant, and self-starting approach to meet job responsibilities and accountabilities. Strives to anticipate work to be done and initiates proper and acceptable direction for completion of work with a minimum of supervision and instruction.
Judgment:
Exercises analytical judgment in areas of responsibility. Identifies problems or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to problems or situations. Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors. Seeks expert or experienced advice and research problems, situations and alternatives before exercising judgment.
Cooperation:
Accepts supervisory instruction and direction and strives to meet the goals and objectives of it. Questions such instruction and direction when clarification of results or consequences are justified, i.e., poor communications, variance with City policy or procedures, etc. Offers suggestions and recommendations to encourage and improve cooperation between all staff persons within the department.
Relationships with Others:
Shares knowledge with supervisors and staff for mutual and departmental benefit. Contributes to maintaining high morale among all department employees. Develops and maintains cooperative and courteous relationships with department employees, staffers and managers in other departments, representatives from organizations, and the public so as to maintain good will toward the department and project a good departmental image. Tactfully and effectively handles requests, suggestions and complaints from other departments and persons in order to maintain good will within the city. Interacts effectively with fellow employees, Director of Human Resource Management, City Manager and the public.
Coordination of Work:
Plans and organizes daily work routine. Establishes priorities for the completion of work in accordance with sound time-management methodology. Avoids duplication of effort. Estimates expected time of completion of elements of work and establish a personal schedule accordingly. Attends meetings, planning sessions and discussions on time. Implements work activity in accordance with priorities and estimated schedules. Maintains a calendar for meetings, deadlines, and events.
Safety and Housekeeping:
Adheres to all safety and housekeeping standards established by the city and various regulatory agencies. Sees that the standards are not violated. Maintains a clean and orderly workplace.
Planning:
Plans, directs, and uses information effectively in order to enhance activities and production of the department. Knows and understands the expectations of the city regarding the activities of the division and works to see that these expectations are met. Designs and formulates ways, means and timing to achieve the goals and objectives of the department and the division. Within the constraints of city policy, formulates the appropriate strategy and tactics for achieving departmental and city objectives.
Organizing:
Organizes work and that of subordinate staff well. Ensures that staff members know what results are expected of them and that they are regularly and appropriately informed of all Town and department matters affecting them and/or of concern to them.
Controlling:
Provides a work environment that is orderly and controlled. Coordinates, audits and controls manpower and financial resources efficiently and effectively. Coordinates, audits, and controls the utilization of materials and equipment efficiently and effectively. Has a clear and comprehensive understanding of city standards, methods, and procedures.
Decision-Making : Uses discretion and judgment in developing and implementing courses of action affecting the department. When a policy, procedure or strategy does not appear to be achieving the desired result, moves decisively and definitively to develop and implement alternatives.
Creativity:
Regularly seeks new and improved methodologies, policies, and procedures for enhancing the effectiveness of the department. Employs imagination and creativity in the application of duties and responsibilities. Is not averse to change.
Human Relations:
Strives to develop and maintain good rapport with all staff members. Listens to and considers suggestions and complaints and responds appropriately. Maintains the respect and loyalty of staff.
Policy Formulation:
Keeps abreast of changes in operating philosophies and policies of the city and continually reviews division policies in order to ensure that any changes in city philosophy or practice are appropriately incorporated. Also understands the relationship between operating policies and practices and department morale and performance. Works to see that established policies enhance it.
AMERICANS WITH DISABILITIES ACT (ADA) REQUIREMENTS
The City of Portsmouth is an Equal Opportunity Employer. ADA requires the City to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.
This is a class description and not an individual position description. A class specification defines the general character and scope of duties and responsibilities of all positions in a job classification, but is not intended to describe and does not necessarily list the essential job functions for a given position in a classification.
FLSA Status: Exempt
EEO Cat: 2
Education, Experience & Special Requirements
EDUCATION & EXPERIENCEBachelor's Degree Business Administration, Human Resources, or a related field and 3-5 years of experience in case management, Workers' Compensation; or any combination or equivalent of education and experience.
An acceptable general background check to include a local and state criminal history check. A valid driver's license with an acceptable driving record.
Preferred candidate should possess in-depth knowledge of state and federal employment laws; complete understanding of medical terminology.
Physical Demands
MINIMUM QUALIFICATIONS OR STANDARDS REQUIREDTO PERFORM ESSENTIAL JOB FUNCTIONS
Physical Requirements:
Must be physically able to operate a variety of machinery and equipment including a word processor, copier, calculator etc. Must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements are those for Sedentary Work.
Data Conception:
Requires the ability to compare and/or judge the readily observable, functional, structural or compositional characteristics (whether similar or divergent from obvious standards) of data, people or things.
Interpersonal Communication:
Requires the ability of speaking and/or signaling people to convey or exchange information. Includes giving instructions, assignments, or directions to subordinates or assistants; and receiving instructions, assignments or directions from superiors.
Language Ability:
Requires the ability to read a variety of reports, surveys, memos, forms, etc. Requires the ability to prepare correspondence, forms, and statistical analyses. Requires the ability to prepare workers' compensation reports using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style. Requires the ability to speak before groups of people with poise, voice control and confidence.
Intelligence:
Requires the ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems; to deal with nonverbal symbolism in its most difficult phases; to deal with a variety of abstract and concrete variables; to comprehend the most abstruse classes of concepts.
Verbal Aptitude:
Requires the ability to record and deliver information, to explain procedures, to follow oral and written instructions. Must be able to communicate effectively and efficiently in standard college-level English.
Numerical Aptitude:
Requires the ability to utilize mathematical formulas; to add and subtract; multiply and divide; utilize decimals and percentages; interpret graphs and compute percentages and ratios, etc. and apply the theories of descriptive statistics.
Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape.
Motor Coordination:
Requires the ability coordinate hands and eyes rapidly and accurately in using office equipment and various hand tools.
Manual Dexterity:
Requires the ability to handle a variety of items such as office equipment and hand tools. Must have minimal levels of eye/hand/foot coordination.
Color Discrimination: Does not require the ability to differentiate between colors and shades of color.
Interpersonal Temperament:
Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress and when confronted with emergency situations.
Physical Communication:
Requires the ability to talk and hear: (Talking: expressing or exchanging ideas by means of spoken words. Hearing: perceiving nature of sounds by ear.) Must be able to communicate via telephone.
The city of Portsmouth offers a complete and comprehensive benefit package to full-time employees including: medical, dental, vision, legal, Flexible Spending Accounts, basic and optional life insurance, short-term disability insurance, Virginia Retirement System (includes a mandatory 5% employee contribution), holidays, vacation, sick leave, deferred compensation plan, and Chartway Credit Union. To learn more details, visit
01
Please select the highest level of education completed.
Less than High SchoolHigh School Diploma or GEDSome CollegeAssociates/Vocational/TechnicalBachelor's Degree or HigherMaster's Degree
02
Do you have a Bachelor's Degree in Business Administration, Human Resources, or a related field?
YesNo
03
Do you have 3 - 5 years of experience in case management, Workers' Compensation?
YesNo
04
Do you have knowledge of state and federal employment laws and understanding of medical terminology?
YesNo
05
Please describe your experience of benefit administration to include workers' compensation. This experience must be detailed on your application.
06
I understand this position is a not a telework position. I am required to work in the office.
YesNo
Required Question
$63,205.00 - $91,016.00 Annually
Location :
Portsmouth, VA
Job Type:
Full-Time Regular
Job Number:
FY2024-00614
Department:
Finance
Opening Date:
02/26/2024
Closing Date:
9/20/2024 11:59 PM Eastern
General Statement of the Job & Essential Functions
GENERAL STATEMENT OF JOB
Under general supervision, this position is responsible for the day-to-day contact with employees, managers, Third Party Administrator (TPA), physicians, and other individuals involved in workers' compensation claims handling. Reports to the Risk & Contract Manager.ESSENTIAL JOB FUNCTIONS
Coordinates the City's Workers' Compensation Program and works closely with the Third-Party Administrator's (TPA), physicians, attorney's, employees, and managers to provide guidance and support to city departments regarding workers' compensation policies and procedures.
Submits, tracks and reviews workers' compensation claims to ensure timely reporting and to ensure employee and management compliance with city policies and the Virginia Workers' Compensation Act.
Serves as the liaison for the Third-Party Administrator (TPA) to answer questions and provide information to injured workers' and supervisors on claim processes, wages, subrogation, medical bills, invoices and the status of claims.
Assists in the development, coordination, and implementation of workers' compensation procedures, policies, forms, and methods of proper recordkeeping; tracks lost time and light duty hours; provides and prepares statistical data regarding workers' compensation claims to include routine and special reports, correspondence and other written materials.
Communicates verbally and in writing on non-routine matters which involve interpretation of policy; responsible for developing presentations and trainings to communicate Workers' Compensation policies and procedures; chairs quarterly workers' compensation meetings, testifies at hearings; maintains communication with department, and injured workers, and coordinates injured employees returning to work status.
Performs other related work as required. Individual assignments will be determined by supervisor based on current workload and department needs.Knowledge, Skills & Abilities
PERFORMANCE INDICATORS
Knowledge of Job:
Has considerable knowledge of the principles and practices of personnel administration. Have considerable knowledge of federal, State, and local laws, rules and regulations governing workers' compensation. Has considerable knowledge of the City's organization and operational policies and procedures. Has considerable knowledge of organization, functions, and programs of municipal government. Has considerable skill in the collection and analysis descriptive data and report writing. Is able to use computer-driven word processing programs and office equipment. Has considerable knowledge of the current literature, trends and developments in the fields of human resource administration and human resource management law. Is skilled in supervising professional and support staff. Is able to exercise tact and courtesy in frequent contact with employees, staff and citizens. Is able to facilitate effective Human Resource management programs and services. Is able to understand and follow oral and written instructions. Is able to explain orally and in writing Human Resource Management policy and procedures to individuals or groups. Is able to establish and maintain effective working relationships as necessitated by work assignments.
Quality of Work:
Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interacts within department and division, and with co-workers and the general public.
Quantity of Work:
Maintains effective and efficient output of all duties and responsibilities as described under "Specific Duties and Responsibilities."
Dependability:
Assumes responsibility for doing assigned work and meeting deadlines. Completes assigned work on or before deadlines in accordance with directives, Town policy, standards, and prescribed procedures. Accepts accountability for meeting assigned responsibilities in the technical, human, and conceptual areas.
Attendance:
Attends work regularly and adheres to City policies and procedures regarding absences and tardiness. Provides adequate notice to higher management with respect to vacation time and time-off requests.
Initiative and Enthusiasm:
Maintains an enthusiastic, self-reliant, and self-starting approach to meet job responsibilities and accountabilities. Strives to anticipate work to be done and initiates proper and acceptable direction for completion of work with a minimum of supervision and instruction.
Judgment:
Exercises analytical judgment in areas of responsibility. Identifies problems or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to problems or situations. Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors. Seeks expert or experienced advice and research problems, situations and alternatives before exercising judgment.
Cooperation:
Accepts supervisory instruction and direction and strives to meet the goals and objectives of it. Questions such instruction and direction when clarification of results or consequences are justified, i.e., poor communications, variance with City policy or procedures, etc. Offers suggestions and recommendations to encourage and improve cooperation between all staff persons within the department.
Relationships with Others:
Shares knowledge with supervisors and staff for mutual and departmental benefit. Contributes to maintaining high morale among all department employees. Develops and maintains cooperative and courteous relationships with department employees, staffers and managers in other departments, representatives from organizations, and the public so as to maintain good will toward the department and project a good departmental image. Tactfully and effectively handles requests, suggestions and complaints from other departments and persons in order to maintain good will within the city. Interacts effectively with fellow employees, Director of Human Resource Management, City Manager and the public.
Coordination of Work:
Plans and organizes daily work routine. Establishes priorities for the completion of work in accordance with sound time-management methodology. Avoids duplication of effort. Estimates expected time of completion of elements of work and establish a personal schedule accordingly. Attends meetings, planning sessions and discussions on time. Implements work activity in accordance with priorities and estimated schedules. Maintains a calendar for meetings, deadlines, and events.
Safety and Housekeeping:
Adheres to all safety and housekeeping standards established by the city and various regulatory agencies. Sees that the standards are not violated. Maintains a clean and orderly workplace.
Planning:
Plans, directs, and uses information effectively in order to enhance activities and production of the department. Knows and understands the expectations of the city regarding the activities of the division and works to see that these expectations are met. Designs and formulates ways, means and timing to achieve the goals and objectives of the department and the division. Within the constraints of city policy, formulates the appropriate strategy and tactics for achieving departmental and city objectives.
Organizing:
Organizes work and that of subordinate staff well. Ensures that staff members know what results are expected of them and that they are regularly and appropriately informed of all Town and department matters affecting them and/or of concern to them.
Controlling:
Provides a work environment that is orderly and controlled. Coordinates, audits and controls manpower and financial resources efficiently and effectively. Coordinates, audits, and controls the utilization of materials and equipment efficiently and effectively. Has a clear and comprehensive understanding of city standards, methods, and procedures.
Decision-Making : Uses discretion and judgment in developing and implementing courses of action affecting the department. When a policy, procedure or strategy does not appear to be achieving the desired result, moves decisively and definitively to develop and implement alternatives.
Creativity:
Regularly seeks new and improved methodologies, policies, and procedures for enhancing the effectiveness of the department. Employs imagination and creativity in the application of duties and responsibilities. Is not averse to change.
Human Relations:
Strives to develop and maintain good rapport with all staff members. Listens to and considers suggestions and complaints and responds appropriately. Maintains the respect and loyalty of staff.
Policy Formulation:
Keeps abreast of changes in operating philosophies and policies of the city and continually reviews division policies in order to ensure that any changes in city philosophy or practice are appropriately incorporated. Also understands the relationship between operating policies and practices and department morale and performance. Works to see that established policies enhance it.
AMERICANS WITH DISABILITIES ACT (ADA) REQUIREMENTS
The City of Portsmouth is an Equal Opportunity Employer. ADA requires the City to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.
This is a class description and not an individual position description. A class specification defines the general character and scope of duties and responsibilities of all positions in a job classification, but is not intended to describe and does not necessarily list the essential job functions for a given position in a classification.
FLSA Status: Exempt
EEO Cat: 2
Education, Experience & Special Requirements
EDUCATION & EXPERIENCEBachelor's Degree Business Administration, Human Resources, or a related field and 3-5 years of experience in case management, Workers' Compensation; or any combination or equivalent of education and experience.
An acceptable general background check to include a local and state criminal history check. A valid driver's license with an acceptable driving record.
Preferred candidate should possess in-depth knowledge of state and federal employment laws; complete understanding of medical terminology.
Physical Demands
MINIMUM QUALIFICATIONS OR STANDARDS REQUIREDTO PERFORM ESSENTIAL JOB FUNCTIONS
Physical Requirements:
Must be physically able to operate a variety of machinery and equipment including a word processor, copier, calculator etc. Must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements are those for Sedentary Work.
Data Conception:
Requires the ability to compare and/or judge the readily observable, functional, structural or compositional characteristics (whether similar or divergent from obvious standards) of data, people or things.
Interpersonal Communication:
Requires the ability of speaking and/or signaling people to convey or exchange information. Includes giving instructions, assignments, or directions to subordinates or assistants; and receiving instructions, assignments or directions from superiors.
Language Ability:
Requires the ability to read a variety of reports, surveys, memos, forms, etc. Requires the ability to prepare correspondence, forms, and statistical analyses. Requires the ability to prepare workers' compensation reports using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style. Requires the ability to speak before groups of people with poise, voice control and confidence.
Intelligence:
Requires the ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems; to deal with nonverbal symbolism in its most difficult phases; to deal with a variety of abstract and concrete variables; to comprehend the most abstruse classes of concepts.
Verbal Aptitude:
Requires the ability to record and deliver information, to explain procedures, to follow oral and written instructions. Must be able to communicate effectively and efficiently in standard college-level English.
Numerical Aptitude:
Requires the ability to utilize mathematical formulas; to add and subtract; multiply and divide; utilize decimals and percentages; interpret graphs and compute percentages and ratios, etc. and apply the theories of descriptive statistics.
Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape.
Motor Coordination:
Requires the ability coordinate hands and eyes rapidly and accurately in using office equipment and various hand tools.
Manual Dexterity:
Requires the ability to handle a variety of items such as office equipment and hand tools. Must have minimal levels of eye/hand/foot coordination.
Color Discrimination: Does not require the ability to differentiate between colors and shades of color.
Interpersonal Temperament:
Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress and when confronted with emergency situations.
Physical Communication:
Requires the ability to talk and hear: (Talking: expressing or exchanging ideas by means of spoken words. Hearing: perceiving nature of sounds by ear.) Must be able to communicate via telephone.
The city of Portsmouth offers a complete and comprehensive benefit package to full-time employees including: medical, dental, vision, legal, Flexible Spending Accounts, basic and optional life insurance, short-term disability insurance, Virginia Retirement System (includes a mandatory 5% employee contribution), holidays, vacation, sick leave, deferred compensation plan, and Chartway Credit Union. To learn more details, visit
01
Please select the highest level of education completed.
Less than High SchoolHigh School Diploma or GEDSome CollegeAssociates/Vocational/TechnicalBachelor's Degree or HigherMaster's Degree
02
Do you have a Bachelor's Degree in Business Administration, Human Resources, or a related field?
YesNo
03
Do you have 3 - 5 years of experience in case management, Workers' Compensation?
YesNo
04
Do you have knowledge of state and federal employment laws and understanding of medical terminology?
YesNo
05
Please describe your experience of benefit administration to include workers' compensation. This experience must be detailed on your application.
06
I understand this position is a not a telework position. I am required to work in the office.
YesNo
Required Question