Sonesta International Hotels
Associate Brand Manager (Hybrid or remote opportunity)
Sonesta International Hotels, Newton, Massachusetts, United States, 02165
Job Description Summary
We are seeking a dynamic and highly organized associate brand manager focused on development, support and delivery of distinctive guest experiences and programs for the Sonesta portfolio of brands.
This position will align with the brand directors, managers, training, strategy and operations teams to help develop and support activation of elements of the guest journey, including service programs, operational supplies & equipment (OS&E), technology tools and more. You will work closely with hotels, our internal franchise and managed operations teams, design, procurement, strategy/insights and technology teams. You will be responsible lifecycle support of programs, and leading initial guest experience activation pilots, for specific or groups of our brands.
You will also be responsible for reviewing, sharing reporting and making recommendations that evaluates guest satisfaction of our hotels and brands through different platforms, such as Medallia or JD Power. At times you may also have project management tasks, be responsible for writing and documenting brand standards, and supporting logistics planning aspects of execution of our quality assurance program.
This position is located onsite at our Newton Headquarters 3 days per week and 2 days remote.
Job Description
Key Responsibilities:Collaborates with internal stakeholders from Marketing, Field Marketing, Operations, Development, Procurement and Strategy & Innovation teams to create program standards and SOPs, develop training materials and move projects forwardDocument and deploy program SOPsManages creation and deployment of monthly internal brand newsletterManages brand project and partnership statuses in Asana to ensure deadlines and expectations are met. Provides timely updates to key stakeholders and oversees schedules, project updates, and timelines for assigned projects.Owns assigned brand projects from concept through piloting, execution, and ongoing lifecycle management. This includes development, ROI/insights evaluation, and stakeholder communication.Manages department's invoice processing and budget sheet via Sonesta's financial tool; keeps track of vendor paymentsEvaluates guest experience performance data, providing recommendations and actions for continuous improvementIdentify market trends, customer preferences, and competitive landscape for brands and business opportunities, related to assigned projectsCreates business and brand update presentations for internal corporate, owner and hotel operations audiencesCollaborates with internal finance and legal stakeholders to execute brand-related contracts that impact assigned brand projectsAlign with our loyalty and CRM teams to integrate loyalty program roadmaps into brand plansQualifications & Skills:
To be considered direct experience in the hotel/hospitality industry, with a brand, franchise or multi-property management company, in a corporate environment, is required.Experience as a specialist, analyst, program/project manager or associate brand manager in guest experience, brand, procurement, program management or strategy related rolesMust be able to manage multiple projects at once, with proven examples and experiences of complex project management effortsProficiency in using Microsoft 365Proficiency in reviewing data analytics, with third-party software such as Medallia or directly via export in Excel or TableauStrong relationship development, listening and networking skillsCollege degree with a concentration in brand management, brand marketing or hospitality or related fieldMinimum 3-4 years of experience in hospitality marketing or related experienceAdditional Job Information/Anticipated
Pay Range
$75,000 to $90,000.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsHospital IndemnityCritical Illness InsuranceAccident Insurance
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
We are seeking a dynamic and highly organized associate brand manager focused on development, support and delivery of distinctive guest experiences and programs for the Sonesta portfolio of brands.
This position will align with the brand directors, managers, training, strategy and operations teams to help develop and support activation of elements of the guest journey, including service programs, operational supplies & equipment (OS&E), technology tools and more. You will work closely with hotels, our internal franchise and managed operations teams, design, procurement, strategy/insights and technology teams. You will be responsible lifecycle support of programs, and leading initial guest experience activation pilots, for specific or groups of our brands.
You will also be responsible for reviewing, sharing reporting and making recommendations that evaluates guest satisfaction of our hotels and brands through different platforms, such as Medallia or JD Power. At times you may also have project management tasks, be responsible for writing and documenting brand standards, and supporting logistics planning aspects of execution of our quality assurance program.
This position is located onsite at our Newton Headquarters 3 days per week and 2 days remote.
Job Description
Key Responsibilities:Collaborates with internal stakeholders from Marketing, Field Marketing, Operations, Development, Procurement and Strategy & Innovation teams to create program standards and SOPs, develop training materials and move projects forwardDocument and deploy program SOPsManages creation and deployment of monthly internal brand newsletterManages brand project and partnership statuses in Asana to ensure deadlines and expectations are met. Provides timely updates to key stakeholders and oversees schedules, project updates, and timelines for assigned projects.Owns assigned brand projects from concept through piloting, execution, and ongoing lifecycle management. This includes development, ROI/insights evaluation, and stakeholder communication.Manages department's invoice processing and budget sheet via Sonesta's financial tool; keeps track of vendor paymentsEvaluates guest experience performance data, providing recommendations and actions for continuous improvementIdentify market trends, customer preferences, and competitive landscape for brands and business opportunities, related to assigned projectsCreates business and brand update presentations for internal corporate, owner and hotel operations audiencesCollaborates with internal finance and legal stakeholders to execute brand-related contracts that impact assigned brand projectsAlign with our loyalty and CRM teams to integrate loyalty program roadmaps into brand plansQualifications & Skills:
To be considered direct experience in the hotel/hospitality industry, with a brand, franchise or multi-property management company, in a corporate environment, is required.Experience as a specialist, analyst, program/project manager or associate brand manager in guest experience, brand, procurement, program management or strategy related rolesMust be able to manage multiple projects at once, with proven examples and experiences of complex project management effortsProficiency in using Microsoft 365Proficiency in reviewing data analytics, with third-party software such as Medallia or directly via export in Excel or TableauStrong relationship development, listening and networking skillsCollege degree with a concentration in brand management, brand marketing or hospitality or related fieldMinimum 3-4 years of experience in hospitality marketing or related experienceAdditional Job Information/Anticipated
Pay Range
$75,000 to $90,000.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsHospital IndemnityCritical Illness InsuranceAccident Insurance
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.