e-Builder Systems Support Specialist

*Requisition ID: *[[id]] * Share Our Purpose. Be Yourself. Feel Valued.* People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are *Beautifully Different*. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. * About American Water* American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Waters 6,500 talented professionals leverage their significant expertise and the companys national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities. American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barrons 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agencys WaterSense Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram. _ *Primary Role*_ *** This position can be located in any American Water Office *** Provide Project Management Information System (PMIS) e-Builder support and guidance to planning engineers and project managers in the engineering function, other internal functional stakeholders, and to external 3rd party contractors and suppliers utilizing the American Water PMIS. Customer oriented role with a focus on solving business partner needs in a timely and effective manner. Provide customer solutions related to the PMIS system of record (eBuilder) and a range of our business systems used in the delivery of capital projects. Position to review data and workflows, provide training and support, and be the centralized project administrator for the PMIS system. #LI-DM1 _ *Key Accountabilities*_ * Develop and maintain a comprehensive training program to support e-Builder PMs and have it included into our online virtual training platform, including compliance management of annual refresher training. * Manage ongoing communications with users across the business * Work cross functionally to ensure capital efficiency and excellence across capital project management activities delivered by the state operating company teams. * Manage and validate system access, including to approved outside parties. * Provide feedback and training to improve understanding and execution of proper processes and workflows within the PMIS system of record (eBuilder). * Resolve issues in a timely manner. * Develop business requirements and support development of system enhancements in support of a self-serve model. * Manage e-Builder System Specific Responsibilities including but not limited to: Project Setup; User Provisioning; Onboarding and Training of new users; User Technical Support; Managing Reports and Folder subscriptions. * Educate the AW user base regarding any new e-Builder functionality and product enhancements. _ *Knowledge/Skills*_ * Excellent written and verbal communication skills (e.g., fluency in report writing and presentations). * Effective interpersonal skills (e.g., persuasion, negotiation, listening, cooperation, tact, diplomacy, problem solving, internal consulting) * Strong project management skills (e.g. planning, organizing, directing, monitoring and reporting on project activities, managing concurrent projects). * Strong knowledge of e-Builder or related PMIS tools. * Working knowledge of construction industry including methodology, terminology, workflow/paper flow of planning, design, and construction activities, as well as demonstrated knowledge of contract documents and specifications. * Intermediate level experience with computerized systems, database management and spreadsheet and word-processing programs to manipulate data and create reports. * Strong knowledge of computer software such as MS Word, Excel and Outlook. _ *Experience/Education*_ * High School Diploma or equivalent required. Bachelors degree preferred. * 2 years experience in business system support. * Experience in business system support duties. * Utility experience preferred. _ *Travel Requirements*_ * As necessary, up to 10% _ *Work Envrionment*_ * Primarily indoor office environment _ *Competencies*_ Champions safety Collaborates Customer obsessed Cultivates innovation Drives Results Nimble learning * Join American Water...We Keep Life Flowing* * American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants* *based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.*