Golden 1 Talent Acquisition Team
Elk Grove Branch - Associate Branch Manager III
Golden 1 Talent Acquisition Team, Elk Grove, California, us, 95759
Elk Grove Branch - Associate Branch Manager III
8469 Elk Grove Blvd, Elk Grove, CA 95758, USA
Req #5128DEPARTMENT:
Branch Channel DeliverySTATUS:
Non-ExemptJOB CODE:
6213PAY SCALE:
$32.39 - $33.00 HourlyGENERAL DESCRIPTION:The Associate Branch Manager III is responsible for managing a team of Member Service Specialists that are focused on delivering an exceptional member experience. Supervises and directs the daily activities of Member Service Specialists in the branch. Responsible for ensuring compliance with all policies and procedures and efficiency in the processing of member transactions. Assists with operational tasks as needed.TASKS, DUTIES, FUNCTIONS:Ensures delivery of exceptional member experience on the platform and teller line. Handles member issues escalated by Member Service Specialists.Manages, directs and supervises day to day activities of Member Service Specialists.Train and coach employees on sound operational and compliance requirements across all areas of the branch.Create and maintain staff scheduling that aligns with meeting branch member service demands.Assists Branch Manager in developing and implementing strategies to capitalize on opportunities and support overall credit union member services.Assists the Branch Manager with human resource processes for all direct reports.During times of high transactional volume, delivers exceptional member experience on the platform and teller line.Identify, investigate and respond to member concerns.Ensures compliance and efficiency with all policies and procedures.Maintain a current working knowledge of financial industry rules and regulations.Implement, maintain, and inspect security procedures in compliance with all regulatory requirements.Lead and coordinate service promotion activities.Assist Branch Manager in marketing the Credit Union to outside potential fields of membership.Manage relationships between the branch and various service departments.Monitor all internal policy and procedure controls.Proactively identify potential issues keeping the branch from providing exceptional member service.Provide recommendations to meet the financial needs of members.Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance.Perform Notary Public services as needed.Assist Branch Manager in ensuring the physical maintenance of the branch facility.Travel to meetings by car or public conveyance.May occasionally be requested to fill in at another branch location.PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS:Effective oral and written communication skills required to ensure an exceptional member experience at the branch.Must possess sufficient manual dexterity to skillfully operate an online computer terminal and other standard office equipment.QUALIFICATIONS:EDUCATION:
Completion of high school curriculum. Associate of Arts Degree in Business Administration, Finance or Human Resources or equivalent work experience desired.EXPERIENCE:
Minimum of 3 years of progressively responsible supervisory experience within a retail environment or financial institution.BEHAVIORS:Foster a positive and engaging work environment.Ability to effectively lead a team.Learn and master new banking technologies.Ability to adapt to change.Resilience.Receive constructive feedback and effectively change behaviors.Actively solicits feedback.Reliable and dependable.Accountable and takes ownership.KNOWLEDGE/SKILLS:Knowledge of sound practice of business administration.Knowledgeable of electronic banking equipment and office automation equipment.Proven ability to meet and/or exceed individual service objectives.Solid knowledge of financial concepts and products offered by Golden 1.Demonstrate positive, professional, and engaging communication skills.Knowledge of California Credit Union Law and Regulations.PHYSICAL REQUIREMENTS:Must be able to frequently move about the branch.Must sit or stand for prolonged periods.Corrected vision within the normal range.Hearing within normal range.Ability to lift 30 lbs. as required.Occasional travel required for meetings and/or training.
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8469 Elk Grove Blvd, Elk Grove, CA 95758, USA
Req #5128DEPARTMENT:
Branch Channel DeliverySTATUS:
Non-ExemptJOB CODE:
6213PAY SCALE:
$32.39 - $33.00 HourlyGENERAL DESCRIPTION:The Associate Branch Manager III is responsible for managing a team of Member Service Specialists that are focused on delivering an exceptional member experience. Supervises and directs the daily activities of Member Service Specialists in the branch. Responsible for ensuring compliance with all policies and procedures and efficiency in the processing of member transactions. Assists with operational tasks as needed.TASKS, DUTIES, FUNCTIONS:Ensures delivery of exceptional member experience on the platform and teller line. Handles member issues escalated by Member Service Specialists.Manages, directs and supervises day to day activities of Member Service Specialists.Train and coach employees on sound operational and compliance requirements across all areas of the branch.Create and maintain staff scheduling that aligns with meeting branch member service demands.Assists Branch Manager in developing and implementing strategies to capitalize on opportunities and support overall credit union member services.Assists the Branch Manager with human resource processes for all direct reports.During times of high transactional volume, delivers exceptional member experience on the platform and teller line.Identify, investigate and respond to member concerns.Ensures compliance and efficiency with all policies and procedures.Maintain a current working knowledge of financial industry rules and regulations.Implement, maintain, and inspect security procedures in compliance with all regulatory requirements.Lead and coordinate service promotion activities.Assist Branch Manager in marketing the Credit Union to outside potential fields of membership.Manage relationships between the branch and various service departments.Monitor all internal policy and procedure controls.Proactively identify potential issues keeping the branch from providing exceptional member service.Provide recommendations to meet the financial needs of members.Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance.Perform Notary Public services as needed.Assist Branch Manager in ensuring the physical maintenance of the branch facility.Travel to meetings by car or public conveyance.May occasionally be requested to fill in at another branch location.PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS:Effective oral and written communication skills required to ensure an exceptional member experience at the branch.Must possess sufficient manual dexterity to skillfully operate an online computer terminal and other standard office equipment.QUALIFICATIONS:EDUCATION:
Completion of high school curriculum. Associate of Arts Degree in Business Administration, Finance or Human Resources or equivalent work experience desired.EXPERIENCE:
Minimum of 3 years of progressively responsible supervisory experience within a retail environment or financial institution.BEHAVIORS:Foster a positive and engaging work environment.Ability to effectively lead a team.Learn and master new banking technologies.Ability to adapt to change.Resilience.Receive constructive feedback and effectively change behaviors.Actively solicits feedback.Reliable and dependable.Accountable and takes ownership.KNOWLEDGE/SKILLS:Knowledge of sound practice of business administration.Knowledgeable of electronic banking equipment and office automation equipment.Proven ability to meet and/or exceed individual service objectives.Solid knowledge of financial concepts and products offered by Golden 1.Demonstrate positive, professional, and engaging communication skills.Knowledge of California Credit Union Law and Regulations.PHYSICAL REQUIREMENTS:Must be able to frequently move about the branch.Must sit or stand for prolonged periods.Corrected vision within the normal range.Hearing within normal range.Ability to lift 30 lbs. as required.Occasional travel required for meetings and/or training.
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