Manulife Insurance Malaysia
Program Manager - Customer Care Transformation
Manulife Insurance Malaysia, Boston, Massachusetts, us, 02298
Program Manager - Customer Care TransformationWe are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement:
Hybrid
Job Description:
John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group offering insurance and wealth management solutions in the US, Canada, Europe, and Asia. We are on a transformational journey to remove complexity from the financial services industry, making people’s lives better by helping them make easier decisions. This is a unique opportunity to lead a highly visible strategic initiative with significant revenue potential.
Reporting directly to the Head of LTC Customer Care Transformation, the LTC Program Lead will partner with Program Directors and the Head of LTC Transformation to drive forward the critical outcomes of the program. This roll-up your sleeves resource is:
Accountable for owning all of the reporting and supervising elements of the program including initiative plans, budgets, KPIs, resource demand/capacity planning, etc.
Partnering closely with the Program Director, Workstream Leads, and relevant partners to ensure transparency into the details, progress, risks, issues, etc. associated with a central initiative.
Empowering delivery teams, accelerating delivery, through an appropriate balance of business agility and governance.
Key Accountabilities:
Drive the delivery of LTC initiatives with strategic impact on business ensuring business benefits are realized.
Develop and manage a coordinated plan for the initiative, ensuring key metrics and success criteria are developed.
Lead program management activities such as achievement and impact planning, progress reviews and approvals, budget planning and management.
Manage and supervise program financials.
Catalogue, manage and monitor issues and risks.
Own progress and management reporting; providing a well-rounded and objective view of results.
Act as a change agent to build awareness and vision.
Job Requirements:
Proven experience driving groundbreaking outcomes with new/emerging technologies.
5+ years of program management experience.
Excellent critical thinking and problem-solving skills.
Highly self-directed and comfortable thinking through disparate processes.
Ability to influence without direct authority, and highly effective negotiation and teamwork skills.
Bachelor’s degree.
What can we offer:
A competitive salary and benefits package.
A focus on growing your career path with us.
Flexible work policies and strong work-life balance.
Professional development and leadership opportunities.
Our commitment:
Values-first culture.
Boundless opportunity.
Continuous innovation.
Delivering the promise of Diversity, Equity and Inclusion.
Championing Corporate Citizenship.
This is a hybrid role based in our Boston offices, and will require you to work 3x per week in office (Tues, Weds, Thurs).
About Manulife and John Hancock:
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.
Manulife is an Equal Opportunity Employer.
Salary range is expected to be between $86,325.00 USD - $155,385.00 USD.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, and various retirement savings plans.
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Working Arrangement:
Hybrid
Job Description:
John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group offering insurance and wealth management solutions in the US, Canada, Europe, and Asia. We are on a transformational journey to remove complexity from the financial services industry, making people’s lives better by helping them make easier decisions. This is a unique opportunity to lead a highly visible strategic initiative with significant revenue potential.
Reporting directly to the Head of LTC Customer Care Transformation, the LTC Program Lead will partner with Program Directors and the Head of LTC Transformation to drive forward the critical outcomes of the program. This roll-up your sleeves resource is:
Accountable for owning all of the reporting and supervising elements of the program including initiative plans, budgets, KPIs, resource demand/capacity planning, etc.
Partnering closely with the Program Director, Workstream Leads, and relevant partners to ensure transparency into the details, progress, risks, issues, etc. associated with a central initiative.
Empowering delivery teams, accelerating delivery, through an appropriate balance of business agility and governance.
Key Accountabilities:
Drive the delivery of LTC initiatives with strategic impact on business ensuring business benefits are realized.
Develop and manage a coordinated plan for the initiative, ensuring key metrics and success criteria are developed.
Lead program management activities such as achievement and impact planning, progress reviews and approvals, budget planning and management.
Manage and supervise program financials.
Catalogue, manage and monitor issues and risks.
Own progress and management reporting; providing a well-rounded and objective view of results.
Act as a change agent to build awareness and vision.
Job Requirements:
Proven experience driving groundbreaking outcomes with new/emerging technologies.
5+ years of program management experience.
Excellent critical thinking and problem-solving skills.
Highly self-directed and comfortable thinking through disparate processes.
Ability to influence without direct authority, and highly effective negotiation and teamwork skills.
Bachelor’s degree.
What can we offer:
A competitive salary and benefits package.
A focus on growing your career path with us.
Flexible work policies and strong work-life balance.
Professional development and leadership opportunities.
Our commitment:
Values-first culture.
Boundless opportunity.
Continuous innovation.
Delivering the promise of Diversity, Equity and Inclusion.
Championing Corporate Citizenship.
This is a hybrid role based in our Boston offices, and will require you to work 3x per week in office (Tues, Weds, Thurs).
About Manulife and John Hancock:
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.
Manulife is an Equal Opportunity Employer.
Salary range is expected to be between $86,325.00 USD - $155,385.00 USD.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, and various retirement savings plans.
#J-18808-Ljbffr