Customer Support Specialist (12pm-8pm PST)

We are Attensi, a global company founded in Norway specialized in gamified simulation training. Since our inception in 2012, Attensi has grown to become a global leader in the field, with training solutions used by global brands in more than 150 countries and in 50 different languages.We work with some of the largest professional services, insurance, consulting, hospitality, retail, and pharmaceutical brands in the world including Circle K, Starbucks, BSH, Travelers, Zurich Insurance, Oliver Wyman, PwC, Boehringer Ingelheim. Attensi is growing at an exponential pace and since securing funding from Lugard Road Capital, DX Ventures and Viking Venture, we are now focused on growing our business in new markets.Attensi’s team now consists of more than 250 Game Changers across our HQ in Oslo, Norway and London and we have started building our team in Boston, with almost 30 people on the ground already. Here, we plan to establish a large team and a strong presence – SUPERFAST!

Customer Support Specialist ,

West Coast(12pm – 8pm PST)We are now looking to strengthen our

Customer Support Team

with a skilled and motivated person who can provide top notch support to our growing portfolio ofUSA Clients. This role will work from 12pm-8pm PST and will ideally be based on the West Coast.Our vision as Attensi's Customer Support team is "WE MAKE IT EASY TO PLAY". This means helping players and superusers with any potential system or user challenges in the best possible way. We work closely with Customer Success Managers, Project Managers, and Developers to solve the customers' problems, and ensure that the root cause is identified and solved. We also support project managers and the sales team with activities that contribute to our customers' success.What will you do?

Handle support inquiries from our clientsWork on identifying and solving root causesWork closely with Customer Success Managers, Project Managers, and the Sales team with customer related activitiesBe an expert on how Attensi's products and systems workTrain customers and Attensi employees in proper use of Attensi productsConfigure and complete technical setup of Attensi productsDocument features and customer information and share that knowledge with internal teams.Activities that increase adoption of our solutions (eg, send out reports, SMS, emails, etc)Who are we looking for?Our dream candidate is passionate about creating great customer experiences and is able to quickly grasp and explain complex technical issues. You work easily with other teams and communicate well with the customer.You have experience in areas such as technical support, customer service, or other customer-support related workYou have an IT related degreeYou have a solid understanding of and a real interest in technologyYou work in a systematic way and are used to using your own initiative and relying on your own judgementYou genuinely care about helping the customer!You are a fast learnerYou are good at putting complex issues in simple termsYou thrive in a high-pace environmentYou have an eye for detailWhat do we offer?At Attensi you will become part of an exciting and rapidly growing scale-up that is already a global leader in its field. You get to work in a flat, open and free environment, surrounded by committed, smart and talented colleagues from a variety of backgrounds, both culturally and academically.You will play a central role in our largest and fastest growing team and will have very good opportunities for further development and growth in both the role and the company.

Are you a Game Changer?

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