Capital One
Manager, Process Manager - ACM
Capital One, Mc Lean, Virginia, us, 22107
West Creek 2 (12072), United States of America, Richmond, Virginia
Manager, Process Manager - ACMProcess Managers at Capital One are highly motivated professionals with excellent project management, analytical and communication skills. They have a high level of exposure across lines of business and the opportunity to work with leaders and teams to create and implement innovative solutions to identify and mitigate potential risks to the Company and improve the way we deliver our products and experiences.
As a
Manager in Analytics, Credit & Modeling , you will support our Enterprise Consumer Products Team by working with extended teams across the enterprise to manage and improve our business processes. In this role, you will leverage your analytical and problem-solving skills by developing and deploying innovative solutions to mitigate risks to the company, while also growing your strategic and influencing skills as you create and implement well-managed strategies that enable Consumer Data to continue to be well managed while improving efficiency and control effectiveness.
Some qualities which will contribute to success in this role include: strong verbal and written communication skills; strong process documentation skills; willingness to be a Team Player; attention to detail; collaborative; ability to coordinate large efforts across cross-functional Teams; the ability to balance several initiatives and priorities; and thriving in a fast-paced and ever-evolving environment.
This individual must display strong leadership skills and be able to drive and motivate others in delivering flawless execution of process development, including standardized artifacts, and improvement projects. Knowledge of how to navigate regulatory requirements, as well as the development and management of process controls, will be critical to maintaining a well-managed process.
Responsibilities include:
Lead or engage in critical departmental or cross-functional organizational initiatives and projects.
Driving process improvements aligned with desired customer outcomes.
Analyzing, identifying, and correcting data issues with systems used or owned by a department.
Strong ability to facilitate sessions with Business SMEs that result in clear understanding of the process, risks, and controls associated with a given process.
Drive conversations to clarify and understand the intent of a process while ensuring a customer-first focus.
Keep continuous improvement at the forefront of the repeatable processes.
Develop and maintain processes that enable LOBs to maintain an audit-ready status.
Influence across multiple domains to drive process improvements and adoption via presentation and storytelling skills.
Maintain formal process documents (e.g., procedures and diagrams), and document processes and projects as needed.
Provide subject matter expertise on processes when representing the department in projects and other meetings.
Work with team members to develop robust risk management processes; track and resolve process breakdowns, issues, and risk events.
Basic Qualifications:
High School Diploma, GED or equivalent certification.
At least 1 year of experience with Microsoft Office or G Suite.
At least 2 years of experience in Process Management.
At least 2 years of experience in Project Management.
Preferred Qualifications:
Master's Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems.
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification.
3+ years of experience in Process Management.
3+ years of experience in Project Management.
3+ years of experience in People Management.
3+ years of experience in complex problem-solving.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations.
New York City (Hybrid On-Site): $128,300 - $146,400 for Manager, Process Management
This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI).
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to any basis prohibited under applicable federal, state or local law.
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Manager, Process Manager - ACMProcess Managers at Capital One are highly motivated professionals with excellent project management, analytical and communication skills. They have a high level of exposure across lines of business and the opportunity to work with leaders and teams to create and implement innovative solutions to identify and mitigate potential risks to the Company and improve the way we deliver our products and experiences.
As a
Manager in Analytics, Credit & Modeling , you will support our Enterprise Consumer Products Team by working with extended teams across the enterprise to manage and improve our business processes. In this role, you will leverage your analytical and problem-solving skills by developing and deploying innovative solutions to mitigate risks to the company, while also growing your strategic and influencing skills as you create and implement well-managed strategies that enable Consumer Data to continue to be well managed while improving efficiency and control effectiveness.
Some qualities which will contribute to success in this role include: strong verbal and written communication skills; strong process documentation skills; willingness to be a Team Player; attention to detail; collaborative; ability to coordinate large efforts across cross-functional Teams; the ability to balance several initiatives and priorities; and thriving in a fast-paced and ever-evolving environment.
This individual must display strong leadership skills and be able to drive and motivate others in delivering flawless execution of process development, including standardized artifacts, and improvement projects. Knowledge of how to navigate regulatory requirements, as well as the development and management of process controls, will be critical to maintaining a well-managed process.
Responsibilities include:
Lead or engage in critical departmental or cross-functional organizational initiatives and projects.
Driving process improvements aligned with desired customer outcomes.
Analyzing, identifying, and correcting data issues with systems used or owned by a department.
Strong ability to facilitate sessions with Business SMEs that result in clear understanding of the process, risks, and controls associated with a given process.
Drive conversations to clarify and understand the intent of a process while ensuring a customer-first focus.
Keep continuous improvement at the forefront of the repeatable processes.
Develop and maintain processes that enable LOBs to maintain an audit-ready status.
Influence across multiple domains to drive process improvements and adoption via presentation and storytelling skills.
Maintain formal process documents (e.g., procedures and diagrams), and document processes and projects as needed.
Provide subject matter expertise on processes when representing the department in projects and other meetings.
Work with team members to develop robust risk management processes; track and resolve process breakdowns, issues, and risk events.
Basic Qualifications:
High School Diploma, GED or equivalent certification.
At least 1 year of experience with Microsoft Office or G Suite.
At least 2 years of experience in Process Management.
At least 2 years of experience in Project Management.
Preferred Qualifications:
Master's Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems.
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification.
3+ years of experience in Process Management.
3+ years of experience in Project Management.
3+ years of experience in People Management.
3+ years of experience in complex problem-solving.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations.
New York City (Hybrid On-Site): $128,300 - $146,400 for Manager, Process Management
This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI).
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to any basis prohibited under applicable federal, state or local law.
#J-18808-Ljbffr