Information Technology Project Manager

I have a client in Austin TX, who is looking for an IT Project Manager to come and help with their ITSM implementation for Q1 2025.Overview:This role creates and maintains IT service management processes, standards, and metrics. Under the direction of the Manager of the IT Business Office (ITBO), the IT Project Manager will work with the leaders of various technology teams to establish service catalogs, determine service level agreements (SLAs) and organization level agreements (OLAs). The Project Manager will also own the implementation and maintenance of the organizations IT Service Management (ITSM) solution.Required:1) ITIL certification2) Experience implementing a cloud-based service management tool (can be either ITSM, Service Now, BMC Remedy, Ivanti or EasyVista)3) Strong organizational change management experience4) Strong understanding of KPIs & SLAsNice to Have: Lean Six Sigma certification and experience implementing call centers for service desksSchedule: 2 days remote, 3 onsite (flexible)