Customer Support Analyst

**Customer Support Analyst**at Bittrex Seattle, WA Bittrex, the leading blockchain technology provider and cryptocurrency exchange, is hiring **Customer Support Analyst.** We are looking for talented individuals that will help us push the boundaries of blockchain technology and drive innovation within the industry. If this sounds like you, we would love to have you join our rapidly growing team.The Customer Support Analyst role is responsible for customer interaction and communication, through support ticketing, live chat, and telephone, to resolve user issues in an efficient and timely manner. This role will utilize established workflow processes for proper user issue resolution and will follow best practices for providing an optimal customer experience.****Primary Job Responsibilities / Essential Functions:***** Respond in a professional manner to customer concerns via telephone, chat, and ticketing based software* Strong time management and prioritization skills* Excellent problem solving and troubleshooting skills to determine proper issue resolution* Effective written and verbal communication skills* Attention to detail and dedication to the customer service experience* Ability to quickly learn and employ new and existing workflows as business needs evolve* Strong working knowledge of Microsoft Office Suite, especially Excel, Word, Outlook, and PowerPoint;* Other tasks as necessary****Job Requirements & Qualifications, skills, and abilities:***** High School Diploma or equivalent* 2+ years of experience working in technical / financial services customer support environment* Demonstrated ability to create and communicate customer support best practices* Ability to learn and apply customer support best practices* Technical aptitude for navigating customer support environment.* Can articulate and formulate decisions into training for a support team* Excellent judgment and decision making* Excellent written and verbal communicationBittrex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.Location (City) * ***U.S. Equal Opportunity Employment Information (Completion is voluntary)**Individuals seeking employment at Bittrex are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.GenderPlease identify your raceIf you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.Veteran StatusForm CC-305OMB Control Number 1250-0005Expires 05/31/2023**Voluntary Self-Identification of Disability**We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.Disabilities include, but are not limited to:* Autism* Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS* Blind or low vision* Cancer* Cardiovascular or heart disease* Celiac disease* Cerebral palsy* Deaf or hard of hearing* Depression or anxiety* Diabetes* Epilepsy* Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome* Intellectual disability* Missing limbs or partially missing limbs* Nervous system condition for example, migraine headaches, Parkinsons disease, or Multiple sclerosis (MS)* Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depressionDisability Status1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at .PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.