Pinstripes
Front of House Manager
Pinstripes, San Mateo, California, United States, 94409
How would you like to have a
4 Day Work Week?
Pinstripes is known for attracting exceptional people who are passionate about service. Our Venues are dynamic in layout and design, no one Pinstripes is the same as the other. We generally entertain hundreds of guests a week through our Bistro, Bowling, Bocce, or Bar areas. We also host and execute numerous events a week from corporate small happy hours, to social gatherings, to 3 coursed seated dinners.
Your first exposure is an intensive training program in one of our venues. Our Managers come from all backgrounds and industries, you are not expected to be an expert on day one, and will be given many opportunities within our training program to show your strengths. Every manager is required to run a workgroup, server, bar, host, busser, etc. We work as a team to ensure our venues are run at the highest level. Our managers embody this idea and drive it with the staff on a daily basis.
Managers will be exposed to every workgroup (service, host, and bar), manage different zones of the venue, run private events, and you will see daily, weekly, and quarterly financials so it clear how to move the venue forward financially. From professional development classes, to mentoring and guidance from your colleagues, we create well-rounded restaurateurs who are also savvy businesspeople.
We are hiring and building up our teams at our current 17+ locations so we are in a position to springboard and offer relocation to key team members to help lead these new venues. Our management team search is focused on individuals who are dedicated to consistently driving high standards and achieving service excellence. Those who enjoy a small-company-feel, are adept at building relationships, and have a single-minded focus on delivering quality should apply.
Requirements
A Pinstripes Manager executes systems, interacts with guests, and holds staff accountable to company standards. He/she is responsible for day to day operations. Managers have an opportunity to quickly advance their careers forward within a growing company! It is required for the Manager to:
Standards
Knows the specs and standards in the Training ManualActively seeks opportunities to uphold company standards for food, beverage, service, and aestheticsShift Execution
Ability to run and execute shiftsAbility to open & close the venue with the correct aestheticsMaintain company standards for aesthetics throughout the shiftStaffing LevelsShows ownership of assigned areaAttention to detailEnsures good shift flowActively controls labor to hit budgetsCoaching & Teaching
Hold Inspirational and knowledgeable Pre-shiftsEngaging with the staffCommunicates the information to the staffCoach service in all workgroups: See It, Say ItAbility to hold disciplinary or hard conversations with staff and hold people accountableCommunicates staff issues well with other ManagersWorkgroup
Workgroup systems are followed in adherence to the Training ManualSchedules are fair, done on time, and communicated properlyExecutes corporate training programUnderstands hiring standards and participates in the hiring processWorks well with the staff and is respectedHolds timely inventoriesStays in tune with the numbers'Cost of Sales' - keeps costs in line with expectationsStaff Relations
ProfessionalismCommunicationStrategyIs approachable and is the 'Go To' Manager on the floorGuest Relations
Table touches with guestsActively seeks to engage and connect with the guestAbility to handle guest situations and to solve the guest completelyActively seeks community involvement
4 Day Work Week?
Pinstripes is known for attracting exceptional people who are passionate about service. Our Venues are dynamic in layout and design, no one Pinstripes is the same as the other. We generally entertain hundreds of guests a week through our Bistro, Bowling, Bocce, or Bar areas. We also host and execute numerous events a week from corporate small happy hours, to social gatherings, to 3 coursed seated dinners.
Your first exposure is an intensive training program in one of our venues. Our Managers come from all backgrounds and industries, you are not expected to be an expert on day one, and will be given many opportunities within our training program to show your strengths. Every manager is required to run a workgroup, server, bar, host, busser, etc. We work as a team to ensure our venues are run at the highest level. Our managers embody this idea and drive it with the staff on a daily basis.
Managers will be exposed to every workgroup (service, host, and bar), manage different zones of the venue, run private events, and you will see daily, weekly, and quarterly financials so it clear how to move the venue forward financially. From professional development classes, to mentoring and guidance from your colleagues, we create well-rounded restaurateurs who are also savvy businesspeople.
We are hiring and building up our teams at our current 17+ locations so we are in a position to springboard and offer relocation to key team members to help lead these new venues. Our management team search is focused on individuals who are dedicated to consistently driving high standards and achieving service excellence. Those who enjoy a small-company-feel, are adept at building relationships, and have a single-minded focus on delivering quality should apply.
Requirements
A Pinstripes Manager executes systems, interacts with guests, and holds staff accountable to company standards. He/she is responsible for day to day operations. Managers have an opportunity to quickly advance their careers forward within a growing company! It is required for the Manager to:
Standards
Knows the specs and standards in the Training ManualActively seeks opportunities to uphold company standards for food, beverage, service, and aestheticsShift Execution
Ability to run and execute shiftsAbility to open & close the venue with the correct aestheticsMaintain company standards for aesthetics throughout the shiftStaffing LevelsShows ownership of assigned areaAttention to detailEnsures good shift flowActively controls labor to hit budgetsCoaching & Teaching
Hold Inspirational and knowledgeable Pre-shiftsEngaging with the staffCommunicates the information to the staffCoach service in all workgroups: See It, Say ItAbility to hold disciplinary or hard conversations with staff and hold people accountableCommunicates staff issues well with other ManagersWorkgroup
Workgroup systems are followed in adherence to the Training ManualSchedules are fair, done on time, and communicated properlyExecutes corporate training programUnderstands hiring standards and participates in the hiring processWorks well with the staff and is respectedHolds timely inventoriesStays in tune with the numbers'Cost of Sales' - keeps costs in line with expectationsStaff Relations
ProfessionalismCommunicationStrategyIs approachable and is the 'Go To' Manager on the floorGuest Relations
Table touches with guestsActively seeks to engage and connect with the guestAbility to handle guest situations and to solve the guest completelyActively seeks community involvement