Western National Insurance Group / Umialik Insurance Company
Senior Business Analyst III
Western National Insurance Group / Umialik Insurance Company, Minneapolis, Minnesota, United States, 55400
Job Type
Full-time
Description
*This position is not fully remote and does require the candidate to be within driving distance of our office located in Edina, MN. There is potential opportunity for a hybrid schedule after the initial training period.*
Who are we?
Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as "The Relationship Company®," we define success as a measure of the relationships we've built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That's the power of "nice". At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.
Does this opportunity interest you?
Western National is seeking a Business Analyst III to join our team!
The individual in this role will have the opportunity to perform business analyst responsibilities for mixed-complexity tasks and mixed-impact business processes and / or software application modifications with minimal guidance from others. They will effectively influence and lead change within the product team and partner with other teams as needed. Lastly, they will ensure effective collaboration in the execution of the entire requirements lifecycle across multiple product workstreams or projects.
What are the responsibilities and opportunities of this role?Collaborates in ticket intake analysis and troubleshooting applications per scope of the respective level.Participates in work refinement and estimation processes with product team per scope of the respective level.Participates in troubleshooting, issue reporting, resolution, and communication of urgent production issues.Works with product and change control teams to ensure quality deliverables that provide customer value per scope of the respective level.Creates and maintains documentation that the product team or company has defined as important (e.g., requirements, support processes, team processes, and system documentation).Flexes to non-core responsibilities, as needed, to ensure timely work delivery to the customer (e.g. testing and directing deployment) per scope of the respective level.Collaborates across product team(s) to guide requirements activities for diverse business process and software implementation initiatives of mixed impact and risk.Consistently applies, develops, and contributes an extensive toolkit of advanced business analyst skills and techniques.Demonstrates business analyst competencies and skill sets aligned with delivering strategic value to existing and new application(s).Proficient execution of business analyst best practices as defined in the requirements lifecycle with some guidance from leads or management.Applies broad knowledge to identify, troubleshoot root-cause, and resolve core problems across multiple domains affecting various business processes or applications.Identifies and leads opportunities for improvement of processes and best practices across product teams; guides team and leadership to implement process improvement.Plans, researches, and analyzes tactical business plans and interpret results to identify requirements and propose solutions across product team(s).Performs other duties and projects as assigned.Makes decisions guided by general policies and objectives within which sometimes complex and impactful decisions are required.Identifies, executes, and guides opportunities to improve or add value to cross-team business processes and applications; applies process improvement methodology to initiate change.Collaboratively guides evolution of team-level development, best practices, standards, and policies with consideration from implications in work activities.Understands and effectively communicates relationships between problem components.Utilizes high level of knowledge, experience, and available resources to find a wide range of solutions, illustrating the pros and cons of all proposed solutions.Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer's expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer's issue is resolved.Requirements
What are the must-have qualifications for a candidate?
Excellent analytical and problem-solving skills when dealing with ambiguity.Ability to work independently and carry out assignments to completion.Strong attention to detail.Good negotiation skills.Ability to lead change with positive influence on people and processes.A team player able to effectively collaborate with others.Inquisitive with strong ability and desire for continuous learning.Highly organized and able to multitask.Demonstrated advanced organizational and prioritization skills with ability to accomplish multiple priorities of low to average impact and risk, including low and high, within specified time frame.Demonstrated ability to consistently communicate clearly and effectively, both verbally and in writing, with technical and non-technical audiences within organizational peers in any role.Master's degree preferred in related field, experience in lieu of degree acceptable.Proficient using various computer equipment and Office software applications (e.g., Excel, Word, and PowerPoint).Proficient using various communication and collaboration tools (e.g., Jira, Confluence, SharePoint, Teams, and Mural).Proficient understanding of domain / context supported technologies, systems, and processes.Competent ability to read and understand scripting and coding language; working knowledge and ability to write simple scripts.Competent ability to write basic SQL queries, proficient understanding of databases, data models, and related constructs.Agile certification and proficient in other various development methodologies, tools, and framework.What will our ideal candidate have?
Seven-plus years of experience in a claims or related role.Five-plus years of business analyst experience across multiple domains, using a wide range of delivery methodologies.Advanced business analyst training and obtained Certified Business Analysis Professional (CBAP) or equivalent certification.Property-and-casualty insurance industry experience / education.Experience working with Guidewire ClaimCenter software.Compensation overview
The full hiring range for this role is $89,400 - $134,100, annually. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and / or may be considered for other positions.
Culture and Total Rewards
Western National has long been known as "The Relationship Company®" and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest asset.
Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal), Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National has also been named a Top Workplace by the Star Tribune for the past four consecutive years. In addition, the Group is consistently recognized as a Ward's 50 property-and-casualty insurance company for its outstanding financial results.
Western National offers full-time employees a significant Total Rewards Package, including:
Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)Wellbeing Program, including onsite fitness studioPaid Time Off - including holiday, vacation, and volunteer100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)Paid parental leaveBonus opportunities
Western National believes in supporting balance between work and life by providing a flexible work environment, which includes a variety of hybrid and remote work arrangements designed to balance individual, job, department, and company needs.
Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
#IND123
#LI-BP1
#LI-Hybrid
Salary Description
$89,400 - $134,100
Full-time
Description
*This position is not fully remote and does require the candidate to be within driving distance of our office located in Edina, MN. There is potential opportunity for a hybrid schedule after the initial training period.*
Who are we?
Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as "The Relationship Company®," we define success as a measure of the relationships we've built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That's the power of "nice". At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.
Does this opportunity interest you?
Western National is seeking a Business Analyst III to join our team!
The individual in this role will have the opportunity to perform business analyst responsibilities for mixed-complexity tasks and mixed-impact business processes and / or software application modifications with minimal guidance from others. They will effectively influence and lead change within the product team and partner with other teams as needed. Lastly, they will ensure effective collaboration in the execution of the entire requirements lifecycle across multiple product workstreams or projects.
What are the responsibilities and opportunities of this role?Collaborates in ticket intake analysis and troubleshooting applications per scope of the respective level.Participates in work refinement and estimation processes with product team per scope of the respective level.Participates in troubleshooting, issue reporting, resolution, and communication of urgent production issues.Works with product and change control teams to ensure quality deliverables that provide customer value per scope of the respective level.Creates and maintains documentation that the product team or company has defined as important (e.g., requirements, support processes, team processes, and system documentation).Flexes to non-core responsibilities, as needed, to ensure timely work delivery to the customer (e.g. testing and directing deployment) per scope of the respective level.Collaborates across product team(s) to guide requirements activities for diverse business process and software implementation initiatives of mixed impact and risk.Consistently applies, develops, and contributes an extensive toolkit of advanced business analyst skills and techniques.Demonstrates business analyst competencies and skill sets aligned with delivering strategic value to existing and new application(s).Proficient execution of business analyst best practices as defined in the requirements lifecycle with some guidance from leads or management.Applies broad knowledge to identify, troubleshoot root-cause, and resolve core problems across multiple domains affecting various business processes or applications.Identifies and leads opportunities for improvement of processes and best practices across product teams; guides team and leadership to implement process improvement.Plans, researches, and analyzes tactical business plans and interpret results to identify requirements and propose solutions across product team(s).Performs other duties and projects as assigned.Makes decisions guided by general policies and objectives within which sometimes complex and impactful decisions are required.Identifies, executes, and guides opportunities to improve or add value to cross-team business processes and applications; applies process improvement methodology to initiate change.Collaboratively guides evolution of team-level development, best practices, standards, and policies with consideration from implications in work activities.Understands and effectively communicates relationships between problem components.Utilizes high level of knowledge, experience, and available resources to find a wide range of solutions, illustrating the pros and cons of all proposed solutions.Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer's expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer's issue is resolved.Requirements
What are the must-have qualifications for a candidate?
Excellent analytical and problem-solving skills when dealing with ambiguity.Ability to work independently and carry out assignments to completion.Strong attention to detail.Good negotiation skills.Ability to lead change with positive influence on people and processes.A team player able to effectively collaborate with others.Inquisitive with strong ability and desire for continuous learning.Highly organized and able to multitask.Demonstrated advanced organizational and prioritization skills with ability to accomplish multiple priorities of low to average impact and risk, including low and high, within specified time frame.Demonstrated ability to consistently communicate clearly and effectively, both verbally and in writing, with technical and non-technical audiences within organizational peers in any role.Master's degree preferred in related field, experience in lieu of degree acceptable.Proficient using various computer equipment and Office software applications (e.g., Excel, Word, and PowerPoint).Proficient using various communication and collaboration tools (e.g., Jira, Confluence, SharePoint, Teams, and Mural).Proficient understanding of domain / context supported technologies, systems, and processes.Competent ability to read and understand scripting and coding language; working knowledge and ability to write simple scripts.Competent ability to write basic SQL queries, proficient understanding of databases, data models, and related constructs.Agile certification and proficient in other various development methodologies, tools, and framework.What will our ideal candidate have?
Seven-plus years of experience in a claims or related role.Five-plus years of business analyst experience across multiple domains, using a wide range of delivery methodologies.Advanced business analyst training and obtained Certified Business Analysis Professional (CBAP) or equivalent certification.Property-and-casualty insurance industry experience / education.Experience working with Guidewire ClaimCenter software.Compensation overview
The full hiring range for this role is $89,400 - $134,100, annually. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and / or may be considered for other positions.
Culture and Total Rewards
Western National has long been known as "The Relationship Company®" and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest asset.
Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal), Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National has also been named a Top Workplace by the Star Tribune for the past four consecutive years. In addition, the Group is consistently recognized as a Ward's 50 property-and-casualty insurance company for its outstanding financial results.
Western National offers full-time employees a significant Total Rewards Package, including:
Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)Wellbeing Program, including onsite fitness studioPaid Time Off - including holiday, vacation, and volunteer100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)Paid parental leaveBonus opportunities
Western National believes in supporting balance between work and life by providing a flexible work environment, which includes a variety of hybrid and remote work arrangements designed to balance individual, job, department, and company needs.
Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
#IND123
#LI-BP1
#LI-Hybrid
Salary Description
$89,400 - $134,100