Operations Support

Brokerage is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services

The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries

As a market leader, the talent and passion of our people is critical to our success

Together, we share a common set of values by always keeping the client?s interest first and giving back through investing in the future of our communities and our Firm

We encourage our employees to act with integrity, while leading with exceptional ideas

Brokerage can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow

A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture

Our DNA, our culture and our history are rooted in serving our clients.

The Retirement Services Team within the Brokerage Service Network (MSSN) provides IRA and retirement account support to Brokerage financial advisors and branch employees

The team responds to a variety of inquiries related to retirement accounts and products, contribution and distribution procedures, and retirement tax

The team is responsible for providing a high level of service in supporting a wide range of systems, policies, and procedures.

• Establish and maintain effective relationships in order to deliver world class service to our clients.
• Handle incoming phone calls from financial advisors and branch employees related to Retirement Services.
• Utilize various internal and external resources and tools to provide information and resolve issues.
• Follow established procedures to route processing requests to the appropriate processing teams and to escalate inquiries for further research.
• Meet team and department service goals as established by MSSN management.

• Attention to detail.
• Ability to multi-task and manage time effectively.
• Ability to establish and maintain positive client relationships.
• Ability to diagnose and solve problems creatively.
• Ability to recognize and diffuse potential issues and/or difficult interactions.
• Excellent communication (written and oral) and listening skills.
• Desire and ability to learn quickly and apply knowledge to various situations.
• Bachelor's degree or minimum 2 years financial industry experience.

• Experience related to retirement products preferred, but not required.
• Current or past Series 7 preferred, but not required.
• Bachelor degree preferred, but not required.
• Brokerage is an equal opportunities employer.
• We work to provide a supportive and inclusive environment where all individuals can maximize their full potential.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.