TikTok
TikTok Shop - TSP Live Operations Manager
TikTok, Los Angeles, California, United States, 90079
Responsibilities:
Live Operations Management:Oversee the planning, execution, and optimization of TikTok Shop LIVE sessions.Ensure high-quality live streaming experiences that drive significant GMV.Monitor live session metrics and implement strategies to improve GMV/hour and Conversion Rates.TSP Coordination:Collaborate with TSPs to identify and support showcase sellers, defining live goals for each.Facilitate regular communication and feedback loops with TSPs to ensure continuous improvement.Performance Analysis:Analyze key performance metrics from live sessions and provide actionable insights.Conduct post-live reviews and feedback sessions to identify areas for improvement.Develop and implement optimization strategies based on data analysis and shape best practices.Qualifications:
Bachelor's Degree or equivalent practical experience.5 years of working experience in eCommerce, social media platforms, and digital content.Proven track record in business development and sales within the livestreaming, e-commerce, media, or digital marketing industry.A strong understanding of livestreaming platforms, technologies, and industry trends is preferable.Excellent communication and negotiation skills.Self-motivated, results-driven, and able to work independently. Strong analytical and problem-solving skills.TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2Job Information:The base salary range for this position in the selected city is $88920 - $144400 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.Our time off and leave plans are:
10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.For Los Angeles County (unincorporated) Candidates:Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;Exercising sound judgment.
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Live Operations Management:Oversee the planning, execution, and optimization of TikTok Shop LIVE sessions.Ensure high-quality live streaming experiences that drive significant GMV.Monitor live session metrics and implement strategies to improve GMV/hour and Conversion Rates.TSP Coordination:Collaborate with TSPs to identify and support showcase sellers, defining live goals for each.Facilitate regular communication and feedback loops with TSPs to ensure continuous improvement.Performance Analysis:Analyze key performance metrics from live sessions and provide actionable insights.Conduct post-live reviews and feedback sessions to identify areas for improvement.Develop and implement optimization strategies based on data analysis and shape best practices.Qualifications:
Bachelor's Degree or equivalent practical experience.5 years of working experience in eCommerce, social media platforms, and digital content.Proven track record in business development and sales within the livestreaming, e-commerce, media, or digital marketing industry.A strong understanding of livestreaming platforms, technologies, and industry trends is preferable.Excellent communication and negotiation skills.Self-motivated, results-driven, and able to work independently. Strong analytical and problem-solving skills.TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2Job Information:The base salary range for this position in the selected city is $88920 - $144400 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.Our time off and leave plans are:
10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.For Los Angeles County (unincorporated) Candidates:Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;Exercising sound judgment.
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