Yakshna Solutions
VDOT Dynamics 365 Lead - Field Service & Customer Service
Yakshna Solutions, Herndon, Virginia, United States, 22070
Yakshna Solutions, Inc ,
(YSI)
is a CMMI Level 3 assessed, ISO 9001, 20000:1, 27001 certified, woman-owned small business enterprise, headquartered in Herndon, Virginia, USA. YSI provides professional IT solutions and services to business corporations and government organizations. YSI is committed to serving its business communities as a leading IT vendor providing innovative, quality, and cost-effective IT business solutions and services.
We offer a competitive benefits package that includes the following: 401(k), health, dental, and vision insurance, life insurance, short-term and long-term disability insurance, paid time off, training, and professional development assistance.
YSI is seeking a highly qualified Dynamics 365 Lead - Field Service & Customer Service. The selected candidate will be able to communicate effectively (written/verbal), possess strong interpersonal skills, be self-motivated, and be innovative in a fast-paced environment.
Hybrid – Richmond, VA - must also be able to work onsite 2-3 days/week.
The ideal candidate will be skilled and experienced in Microsoft’s Power Platform, including Dynamics 365, PowerApps, Power Automate, Power Pages, and Dataverse.
Responsibilities:
Expertise in Dynamics 365 Customer Engagement – Dynamics 365 Field Service and Customer Service modules.
Demonstrated experience in Microsoft Dynamics 365 customization, configuration, development, deployment, and usage.
Aid in the requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of Microsoft Power Platform solutions.
Design and develop new web components using .NET, SQL, Azure, Power Platform (Dynamics 365, Power Apps, Power Automate, Dataverse) and C#.
Strong experience with troubleshooting and remediation of technical issues related to Dynamics 365; document solutions and work with system administrators and other IT resources to implement fixes.
Strong knowledge of Microsoft’s licensing model for Dynamics 365 and Power Platform.
Adhere to best practices when implementing business solutions and define/refine a governance approach for the platform’s use at VDOT.
Develop and disseminate documentation (requirements, recommendations, technical analysis, etc.) on platform usage.
Prepare mockups/prototypes based on requirements and use knowledge of Power Platform features/tools to offer solutions that meet business needs.
Function as a liaison between IT and the business units; serve as a point of contact for issue logging, tracking, and resolution.
Assist customers in discerning between Dynamics 365/PowerApps/Power Automate and other technology offerings when gathering requirements; identify efficient solutions and recommend alternatives to meet business needs.
Contribute to improving our processes and policies within the program.
Preferred Experience with DevOps in Power Platform (Power Pipelines/ALM Accelerator).
Other duties as assigned.
Professional Experience:
Strong organizational and interpersonal skills.
Logical, clear, and concise written and verbal communication skills.
Ability to work seamlessly within a team as well as manage individual tasks.
Ability to react quickly to a fast-paced, rapidly changing environment.
Rely on experience and judgment to plan and accomplish goals.
Independently perform a variety of complicated tasks.
Work with a team of Developers and System Engineers.
Communicate clearly and effectively, both speaking and in writing.
Review and refine existing processes to better align with agency/group priorities.
Review the existing procedures and propose, execute, and/or direct necessary changes.
Participate in on-call duties as necessary.
Be able to work from home and still provide the expected level of support.
Be available to support after-hours work as needed.
YSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Please e-mail your profile/referrals to resumes@yakshna.com
#J-18808-Ljbffr
(YSI)
is a CMMI Level 3 assessed, ISO 9001, 20000:1, 27001 certified, woman-owned small business enterprise, headquartered in Herndon, Virginia, USA. YSI provides professional IT solutions and services to business corporations and government organizations. YSI is committed to serving its business communities as a leading IT vendor providing innovative, quality, and cost-effective IT business solutions and services.
We offer a competitive benefits package that includes the following: 401(k), health, dental, and vision insurance, life insurance, short-term and long-term disability insurance, paid time off, training, and professional development assistance.
YSI is seeking a highly qualified Dynamics 365 Lead - Field Service & Customer Service. The selected candidate will be able to communicate effectively (written/verbal), possess strong interpersonal skills, be self-motivated, and be innovative in a fast-paced environment.
Hybrid – Richmond, VA - must also be able to work onsite 2-3 days/week.
The ideal candidate will be skilled and experienced in Microsoft’s Power Platform, including Dynamics 365, PowerApps, Power Automate, Power Pages, and Dataverse.
Responsibilities:
Expertise in Dynamics 365 Customer Engagement – Dynamics 365 Field Service and Customer Service modules.
Demonstrated experience in Microsoft Dynamics 365 customization, configuration, development, deployment, and usage.
Aid in the requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of Microsoft Power Platform solutions.
Design and develop new web components using .NET, SQL, Azure, Power Platform (Dynamics 365, Power Apps, Power Automate, Dataverse) and C#.
Strong experience with troubleshooting and remediation of technical issues related to Dynamics 365; document solutions and work with system administrators and other IT resources to implement fixes.
Strong knowledge of Microsoft’s licensing model for Dynamics 365 and Power Platform.
Adhere to best practices when implementing business solutions and define/refine a governance approach for the platform’s use at VDOT.
Develop and disseminate documentation (requirements, recommendations, technical analysis, etc.) on platform usage.
Prepare mockups/prototypes based on requirements and use knowledge of Power Platform features/tools to offer solutions that meet business needs.
Function as a liaison between IT and the business units; serve as a point of contact for issue logging, tracking, and resolution.
Assist customers in discerning between Dynamics 365/PowerApps/Power Automate and other technology offerings when gathering requirements; identify efficient solutions and recommend alternatives to meet business needs.
Contribute to improving our processes and policies within the program.
Preferred Experience with DevOps in Power Platform (Power Pipelines/ALM Accelerator).
Other duties as assigned.
Professional Experience:
Strong organizational and interpersonal skills.
Logical, clear, and concise written and verbal communication skills.
Ability to work seamlessly within a team as well as manage individual tasks.
Ability to react quickly to a fast-paced, rapidly changing environment.
Rely on experience and judgment to plan and accomplish goals.
Independently perform a variety of complicated tasks.
Work with a team of Developers and System Engineers.
Communicate clearly and effectively, both speaking and in writing.
Review and refine existing processes to better align with agency/group priorities.
Review the existing procedures and propose, execute, and/or direct necessary changes.
Participate in on-call duties as necessary.
Be able to work from home and still provide the expected level of support.
Be available to support after-hours work as needed.
YSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Please e-mail your profile/referrals to resumes@yakshna.com
#J-18808-Ljbffr