CSL Plasma Inc.
Associate Director Field Reimbursement - EAST
CSL Plasma Inc., King of Prussia, Pennsylvania, United States,
Associate Director Field Reimbursement - EASTApply locations: Americas, US, Field Sales, CSL BehringTime type: Full timePosted on: Posted 3 Days AgoJob requisition id: R-242674The Associate Director of Field Reimbursement is a key role at CSL and a member of the US patient experience leadership team. The role is one of two Field Reimbursement leads, each responsible for leading one of two US field reimbursement teams (East and West). These teams provide comprehensive field-based reimbursement support for CSL Behring’s entire US portfolio of products and are critical in ensuring successful patient case level access to therapy and optimizing the patient experience.The field reimbursement leads may also serve as reimbursement subject matter experts as members of cross-functional working groups, supporting in-line brand planning, pre-launch planning, and other strategic and tactical initiatives.The position is based in the field, and the requirement is to reside within the geographic area covered by the supporting FRM team. Travel is necessary, including team ride-alongs, customer-facing visits, and participation in meetings and workshops at the head office in
King of Prussia, Pennsylvania.Main Responsibilities and Accountabilities:Lead Eastern US Field Reimbursement Manager team to optimize the patient experience on CSL Behring’s products by providing high-quality case level reimbursement support that complies with efficient and effective case support.Lead the FRM team in the provision of support to healthcare providers (HCPs) and office personnel with education and resources on prior authorization and appeals processes, reimbursement support, and patient service programs.Operate as a key member of the US Patient Experience leadership team, providing aggregated reimbursement case insights to inform activities across the function. Support patient service hub case manager training coupled with effective collaboration between field reimbursement managers and hub case managers.Responsible for documentation and pull-through of SOPs and leading execution according to defined best practices with appropriate training and support.Champion collaboration across multiple stakeholders including patient services, patient engagement, corporate accounts, sales teams, and vendors to deliver an exceptional customer experience in supporting patient access to therapy.Operate as US reimbursement subject matter expert supporting head office-based cross-functional teams including patient experience, marketing, sales, health care systems, policy advocacy and government affairs (PAGA), and medical affairs.Oversee and champion reimbursement programs and team deployment to ensure compliance with legal and regulatory requirements.Effective budget management including developing proposals, securing endorsement, and execution within endorsed planning horizon and budget. Support brand planning in identifying adequate resourcing to support strategic and tactical requirements.Responsible for the effective leadership of the Field Reimbursement Manager team including continuous investment in the attraction, retention, and development of talent.Qualifications:Education:Bachelor’s degree required (business/management, healthcare discipline, or life sciences preferred). MBA or other post-graduate qualifications are an asset.Experience:8+ years sales, marketing, medical, or related business operations experience.5+ years in reimbursement support services required.Experience in the delivery of patient services preferred.Demonstrated leadership/team building skills.Knowledge of relevant legal, compliance, and regulatory requirements.Our Benefits:CSL employees that work at least 30 hours per week are eligible for benefits effective day 1. We are committed to the wellbeing of our employees and their loved ones. CSL offers resources and benefits, from health care to financial protection, so you can focus on doing work that matters.About CSL Behring:CSL Behring is a global leader in developing and delivering high-quality medicines that treat people with rare and serious diseases. Our treatments offer promise for people in more than 100 countries living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas.We want CSL to reflect the world around us:As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion.Do work that matters at CSL Behring!Equal Opportunity Employer:
CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please click here.
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King of Prussia, Pennsylvania.Main Responsibilities and Accountabilities:Lead Eastern US Field Reimbursement Manager team to optimize the patient experience on CSL Behring’s products by providing high-quality case level reimbursement support that complies with efficient and effective case support.Lead the FRM team in the provision of support to healthcare providers (HCPs) and office personnel with education and resources on prior authorization and appeals processes, reimbursement support, and patient service programs.Operate as a key member of the US Patient Experience leadership team, providing aggregated reimbursement case insights to inform activities across the function. Support patient service hub case manager training coupled with effective collaboration between field reimbursement managers and hub case managers.Responsible for documentation and pull-through of SOPs and leading execution according to defined best practices with appropriate training and support.Champion collaboration across multiple stakeholders including patient services, patient engagement, corporate accounts, sales teams, and vendors to deliver an exceptional customer experience in supporting patient access to therapy.Operate as US reimbursement subject matter expert supporting head office-based cross-functional teams including patient experience, marketing, sales, health care systems, policy advocacy and government affairs (PAGA), and medical affairs.Oversee and champion reimbursement programs and team deployment to ensure compliance with legal and regulatory requirements.Effective budget management including developing proposals, securing endorsement, and execution within endorsed planning horizon and budget. Support brand planning in identifying adequate resourcing to support strategic and tactical requirements.Responsible for the effective leadership of the Field Reimbursement Manager team including continuous investment in the attraction, retention, and development of talent.Qualifications:Education:Bachelor’s degree required (business/management, healthcare discipline, or life sciences preferred). MBA or other post-graduate qualifications are an asset.Experience:8+ years sales, marketing, medical, or related business operations experience.5+ years in reimbursement support services required.Experience in the delivery of patient services preferred.Demonstrated leadership/team building skills.Knowledge of relevant legal, compliance, and regulatory requirements.Our Benefits:CSL employees that work at least 30 hours per week are eligible for benefits effective day 1. We are committed to the wellbeing of our employees and their loved ones. CSL offers resources and benefits, from health care to financial protection, so you can focus on doing work that matters.About CSL Behring:CSL Behring is a global leader in developing and delivering high-quality medicines that treat people with rare and serious diseases. Our treatments offer promise for people in more than 100 countries living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas.We want CSL to reflect the world around us:As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion.Do work that matters at CSL Behring!Equal Opportunity Employer:
CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please click here.
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