CHS Corporate
Corporate Director of Quality Improvement - Public Reporting
CHS Corporate, Franklin, Tennessee, us, 37068
Community Health Systems is one of the nation’s leading healthcare providers. Developing and operating healthcare delivery systems in 39 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 70 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.
Summary:
The Corporate Director of Quality Improvement [CDQI] works as part of the corporate quality team to ensure proper planning, organization, leadership and implementation of quality and clinical outcome strategic initiatives. This team member will lead corporate wide projects aimed at improving quality and clinical outcomes, including publicly reported measures. The CDQI provides leadership, expertise, education, guidance, and assistance to CHS-affiliated organizations, Regional leaders, Corporate Leadership, and Corporate departments to support quality improvement projects that have been prioritized in the quality agenda for the organization. This team member reports to the Corporate Senior Director of Quality.
Essential Duties and Responsibilities:
Plays a key role in organizing quality and clinical operations staff to accomplish organizational quality and patient safety goals.
Collaborates with senior leadership and service-line departments to implement processes that will improve quality / clinical outcomes and prevent patient harm.
Support the Senior Quality and Clinical Operations leadership with focused analyses or improvement efforts and management of quality improvement / performance improvement projects and initiatives.
Ability to manage / lead a variety of quality improvement projects and initiatives.
Corporate-wide leadership of quality improvement efforts related to publicly reported data and outcomes, including coordination, education, submission of data, internal reporting, and improvement initiatives.
Ensure mechanisms are in place to assess progress towards implementation of quality improvement goals and objectives.
Lead company-wide, group, regional, and/or facility education programs and resource materials for specific quality improvement projects.
Expertise with the CHS Process Improvement methodology as led by the Corporate Director of PI.
Assist the organization to plan, implement, and evaluate the effectiveness of improvement efforts.
Provide education, training and support to facility leaders in their evolution toward developing the core competencies of hospital quality leaders.
Develop orientation programs for new hospital quality leaders, and provide ongoing education / support.
Coordinate efforts with other internal CHS support departments to support achievement of individual/hospital/regional/corporate goals.
Provides oversight and development of policies and procedures that support quality and clinical outcome improvement, including providing input to policy and procedure reviews to ensure all policies are up-to-date and reflect evidence-based principles and practices.
Routinely communicate effectively with facility/regional/department/corporate leaders on findings, priorities, results of improvement actions, barriers to improvement actions, recommendations for improvement, and other pertinent information.
Direct supervision of staff within the assigned area of responsibility.
Participate in other projects and initiatives as requested.
Qualifications:
Education: Nursing Registered Nursing Degree or other clinical degree required.
Experience: 7 years current experience in Healthcare Quality with at least 3 years recent experience in quality management, performance improvement, outcome improvement, and patient safety required.
Certificates and Licenses: Nursing (RN) Degree or other Clinical Degree / Licensure. CPHQ certification required. Other certifications or advanced degrees considered, but optional.
Reasoning Ability:
Define problems, collect and interpret data, utilize a variety of quality improvement, statistical tools, process improvement tools, and formats, as needed, establish facts, draw valid conclusions and develop sound plans for improvement.
Communicate effectively with facility/regional/corporate staff and leaders, vendors, co-workers, and others via written and verbal communications.
Work collaboratively with others across the organization to achieve individual, group, departmental, facility, regional or corporate goals.
Basic project management skills.
Computer Skills: To perform this job successfully, an individual should have knowledge of Google Workspace and Google applications, including email, Google Docs, Google Sheets, Google Slides, Google Meet, and other applicable Google applications. The individual should also have skills (or obtain skills within a reasonable time) to support quality staff and other leaders in the use/troubleshooting of quality/operational software and web-based applications.
Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel may be required to support quality initiatives and may require long travel times [greater than 4 hours] and/or overnight travel.
Travel activities will likely require the employee to lift and transport objects (luggage, computer bags, training materials, manuals, etc.) up to 25 lbs or greater.
The employee may be exposed to public (airports/hotels/etc.) as well as healthcare environments.
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Summary:
The Corporate Director of Quality Improvement [CDQI] works as part of the corporate quality team to ensure proper planning, organization, leadership and implementation of quality and clinical outcome strategic initiatives. This team member will lead corporate wide projects aimed at improving quality and clinical outcomes, including publicly reported measures. The CDQI provides leadership, expertise, education, guidance, and assistance to CHS-affiliated organizations, Regional leaders, Corporate Leadership, and Corporate departments to support quality improvement projects that have been prioritized in the quality agenda for the organization. This team member reports to the Corporate Senior Director of Quality.
Essential Duties and Responsibilities:
Plays a key role in organizing quality and clinical operations staff to accomplish organizational quality and patient safety goals.
Collaborates with senior leadership and service-line departments to implement processes that will improve quality / clinical outcomes and prevent patient harm.
Support the Senior Quality and Clinical Operations leadership with focused analyses or improvement efforts and management of quality improvement / performance improvement projects and initiatives.
Ability to manage / lead a variety of quality improvement projects and initiatives.
Corporate-wide leadership of quality improvement efforts related to publicly reported data and outcomes, including coordination, education, submission of data, internal reporting, and improvement initiatives.
Ensure mechanisms are in place to assess progress towards implementation of quality improvement goals and objectives.
Lead company-wide, group, regional, and/or facility education programs and resource materials for specific quality improvement projects.
Expertise with the CHS Process Improvement methodology as led by the Corporate Director of PI.
Assist the organization to plan, implement, and evaluate the effectiveness of improvement efforts.
Provide education, training and support to facility leaders in their evolution toward developing the core competencies of hospital quality leaders.
Develop orientation programs for new hospital quality leaders, and provide ongoing education / support.
Coordinate efforts with other internal CHS support departments to support achievement of individual/hospital/regional/corporate goals.
Provides oversight and development of policies and procedures that support quality and clinical outcome improvement, including providing input to policy and procedure reviews to ensure all policies are up-to-date and reflect evidence-based principles and practices.
Routinely communicate effectively with facility/regional/department/corporate leaders on findings, priorities, results of improvement actions, barriers to improvement actions, recommendations for improvement, and other pertinent information.
Direct supervision of staff within the assigned area of responsibility.
Participate in other projects and initiatives as requested.
Qualifications:
Education: Nursing Registered Nursing Degree or other clinical degree required.
Experience: 7 years current experience in Healthcare Quality with at least 3 years recent experience in quality management, performance improvement, outcome improvement, and patient safety required.
Certificates and Licenses: Nursing (RN) Degree or other Clinical Degree / Licensure. CPHQ certification required. Other certifications or advanced degrees considered, but optional.
Reasoning Ability:
Define problems, collect and interpret data, utilize a variety of quality improvement, statistical tools, process improvement tools, and formats, as needed, establish facts, draw valid conclusions and develop sound plans for improvement.
Communicate effectively with facility/regional/corporate staff and leaders, vendors, co-workers, and others via written and verbal communications.
Work collaboratively with others across the organization to achieve individual, group, departmental, facility, regional or corporate goals.
Basic project management skills.
Computer Skills: To perform this job successfully, an individual should have knowledge of Google Workspace and Google applications, including email, Google Docs, Google Sheets, Google Slides, Google Meet, and other applicable Google applications. The individual should also have skills (or obtain skills within a reasonable time) to support quality staff and other leaders in the use/troubleshooting of quality/operational software and web-based applications.
Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel may be required to support quality initiatives and may require long travel times [greater than 4 hours] and/or overnight travel.
Travel activities will likely require the employee to lift and transport objects (luggage, computer bags, training materials, manuals, etc.) up to 25 lbs or greater.
The employee may be exposed to public (airports/hotels/etc.) as well as healthcare environments.
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